---
# System prepended metadata

title: User testing template-Petmapper

---

# User testing template-Petmapper

:::warning
## Qualitative interview guide

**Introduction**
*(Introduce yourself, briefly explain the purpose of the test and allow the participant(s) to comment or ask questions.)*

This test is used to improve our mobile application. In this test, we will ask some questions about your personal information and feedback on the use of our app. All personal information will be kept strictly confidential and only used for this test.
Q1: Are you willing to take part in this test?

Q2: Do you have any questions about the purpose of this test?

**General information related to Petmapper**
*(Query the tester with general questions. Talk about his habits.)*

Q3: Please briefly introduce your name, age and occupation.
Q4: Do you keep pets or have frequent contact with pets?
Q5: Do you usually use travel app?
Q6: Do you have any experience of taking pets in public transportation?
Q7: If so, have you found any problems in this experience? If not, what do you think might be the problem of traveling with pets?

**Behavior related to our prototype**
*(Ask him to express himself on your application, product or service. Feel free to use the prototype for this part.)*

Q8: Do you have a clear understanding of the basic functions and purposes of our application?
Q9: Are there any functions that need to be added or improved?
Q10: Are there any improvement to be made in page design and conversion?

**Constructive suggestions for improvement**
*(Ask him how you could improve your prototype)*

Q11: How can we improve our prototype?
:::

---

:::warning
## Testcard



## Pre-testing
**Name:** Xinyi ZHOU

**Age:** 25

**Occupation:** Student

**Context of the meeting (where, with who, etc.):** Ecully, through Zoom

**Duration of the meeting:** 25 mins



## User scenarios testing

**1st instruction** (this is your first scenario):
You are a pet owner and you have a labrador. Today you have an appointment with the veterinarian and you need to take your dog to the pet hospital for vaccination. But you don’t have a private car to take him so far away, so you decide to take public transportation. You are good at using travel apps, but this is the first time you have brought a dog together. Fearing that some regulations may prevent you from arriving on time, you decide to see if Petmapper can help.

**Observations:**
- When filling in the pet information in the first section, ZHOU can clearly understand the meaning of these parts. But she doesn't have a dog in real life, so she is a little confused about the "Medical use". After explanation, she understood it.
- In the second section, which is our main funtion, she said it is well designed in terms of structure and content. But the navigation arrow is a little conspicuous and awkward, we can change into another size or form.
- When it comes to community and shop, she said these parts are useful and they are clear for now. But we need to focus on some details like the picture corner and arrow position.
- It would be better if the returned arrow could bring users to the previous page according to the actual operation instead of a fixed page.

---

**2nd instruction:** (this is your second scenario):
You are a student and your friend is going on a trip and wants you to take care of his Corgi. Today you are going to his home to bring the dog and some pet supplies. But you have never brought a pet on public transportation, so you are a little worried about whether you will cause unnecessary losses due to violation of regulations, so you decide to look at petmapper.

**Observations:**
- The first section is clear as mentioned. The only thing for the user is to collect everything about her dog, but sometime it can be tough But sometimes it is tough to figure out the dog that you just took over.
- The second part is clear as well. It looks like many popular travel app. Seems to be professional.
- The community is good. Some buttons are not available for now but no big deal. She can understand what does it mean.
- The shop is very needed for this experience. As a new pet owner, it is quite important to see where to get accessories for pets.



## Qualitative testing

**Positive feedback:**
- The main part is very clear, and the function and content are very complete.
- The community and the shop are pretty useful.
- The picture design is exquisite, and the color matching is coordinated.

---

**Neutral feedback:**
- The function of the return button needs to be improved.


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**Negative feedback:**
- Need to pay attention to some details such as the size and the location of the arrow, and the angular shape of the picture, etc.

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**Learning & insights:** 
From that, we've learn that page design needs to capture many details to improve the user experience.

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**Decisions & actions:** 
To iterate, we will make another shape of the navigation arrow, adjust the position of the arrow, and change the picture into rounded corners.
:::

:::warning
## Testcard



## Pre-testing
**Name:** Yince Ma

**Age:** 23

**Occupation:** Student

**Context of the meeting (where, with who, etc.):** China, through TIM

**Duration of the meeting:** 30 mins



## User scenarios testing

**1st instruction** (this is your first scenario):
You are a pet owner and you have a labrador. Today you have an appointment with the veterinarian and you need to take your dog to the pet hospital for vaccination. But you don’t have a private car to take him so far away, so you decide to take public transportation. You are good at using travel apps, but this is the first time you have brought a dog together. Fearing that some regulations may prevent you from arriving on time, you decide to see if Petmapper can help.

**Observations:**
- The first part is clear except for the "size", Ma is worried about that some pet owners are confused about it. So we need a standard for that.
- In the second part, he said it is great as well in terms of structure and content. Maybe we can design more available buttons. And the map is fixed, unlike other travel app.
- About the shop, he said these can be used by new pet owner. Because he bought all those equipment online.
- The community is a good idea. Nothing to change for this part.
---

**2nd instruction:** (this is your second scenario):
You are a student and your friend is going on a trip and wants you to take care of his Corgi. Today you are going to his home to bring the dog and some pet supplies. But you have never brought a pet on public transportation, so you are a little worried about whether you will cause unnecessary losses due to violation of regulations, so you decide to look at petmapper.

**Observations:**
When filling in the pet information in the first section, ZHOU can clearly understand the meaning of these parts. But she doesn't have a dog in real life, so she is a little confused about the "Medical use". After explanation, she understood it.
- The first part is clear as soon as the "size" is clear.
- The main function is great for now and to develop into a real app, still much work to do.
- The shop and the community are quite useful under this situation. And with the great design, he can quickly gets hang of these functions.



## Qualitative testing

**Positive feedback:**
- The structure is complete and well organized.
- The content is useful and covers all the main functions.
- The colors and pictures are brilliant.

---

**Neutral feedback:**
- The map is fixed, but as a prototype, it is good.

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**Negative feedback:**
- Some existing buttons do not work, you can design a better presentation of the entire app content
- The "size" column is a little unclear.

---

**Learning & insights:** 
From that, we've learn that to become a true app, there is still a long way to go. Just a prototype is not enough.

---

**Decisions & actions:** 
To iterate, we will make our content more diverse and focus on our customer experience.
:::

:::warning
## Testcard



## Pre-testing
**Name:** Romain Déla

**Age:** 45

**Occupation:** Surgeon

**Context of the meeting (where, with who, etc.):** on zoom (because of the covid-19)

**Duration of the meeting:** 25 minutes



## User scenarios testing

**1st instruction** (this is your first scenario):
You are a pet owner and you have to take your dog to the vet but your wife borrowed the car so you have to use public transportation.

**Observations:**

- Romain can’t really understand why he needs to give information about whether is dog is sterelized or not.
- The rest of the test is clear for him and he found it intuitive.

---

**2nd instruction:** (this is your second scenario):
You are a dog sitter and while your walking the dog, the owner calls you and asks you to bring it back right away because there is an emergency. You are really far from home you therefore decide to take public transportation.

**Observations:**
- Romain could find the price of the taxis but he couldn’t find the price of the subway and the bus he need to take and he doesn’t have any travel pass.




## Qualitative testing

**Positive feedback:**
- The graphism is really great
- The app is intuitive
- There is a multitude of animal’s breeds on the form at the beginning

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**Neutral feedback:**
- Different type of transport are proposed by the app which is good

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**Negative feedback:**
- The part about whether the animal is sterilized or not on the form at the beginning do not seems essential
- There are no price details about each public transportation

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**Learning & insights:** 
From that, we’ve learn that the application seems intuitive even for a 45 years old man who do not use technology how much as we, students, do.

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**Decisions & actions:** 
To iterate, we will add some prices about transportation and we will delete the section about sterelization.
:::