Top 10 Helpdesk Software in 2022

# Top 10 Helpdesk Software in 2022   <div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/a/AVvXsEiHCVezH2FZFzutmY4lnYgUqKIHce0tHhMPHW588JZPTAtdu5DJbSm4xumx1s8Akl8XDSGR1XPt41tbD6Botk37ZQYkDyPb4VZtQnayCzIPUJvePlUNnRBoWwEEqV-Of8Drqz3yWn2zS5Hwv7evRv6ECiWM3_b14dBwVJeGNynhypb0r3_OgF64i1yq4A=s664" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="393" data-original-width="664" height="323" src="https://blogger.googleusercontent.com/img/a/AVvXsEiHCVezH2FZFzutmY4lnYgUqKIHce0tHhMPHW588JZPTAtdu5DJbSm4xumx1s8Akl8XDSGR1XPt41tbD6Botk37ZQYkDyPb4VZtQnayCzIPUJvePlUNnRBoWwEEqV-Of8Drqz3yWn2zS5Hwv7evRv6ECiWM3_b14dBwVJeGNynhypb0r3_OgF64i1yq4A=w547-h323" width="547" /></a></div> After years of revolutionary changes in businesses and their respective industries, one fact remains common: <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Communication stands at the center of everything. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Be it communicating with customers to help resolve their service-related issues or solving IT requests from internal employees; most businesses eventually need some way to manage these conversations. Besides, the number of consumers buying stuff online has skyrocketed over the past few years. And we all know that more consumption plagued with supply chain problems inevitably means more irate customer calls. So if brands want to retain these customers and stay competitive, they will need appropriate tools to carry out these complex processes. Helpdesk software is (hands-down) one of the best ways to do this. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-style: italic; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Customer service that goes above and beyond is what sticks in a customer’s mind and sets a company apart from others. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Helpdesk software has become a necessity for businesses that look to scale and expand their customer base. After all, everyone wants to see their customers delighted about their products and keep their customer support team motivated. But what is the best helpdesk software for your business? <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Don’t worry….. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">I’ll help you figure this out. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">I’ve consolidated a detailed list of the ten best helpdesk software to help you through. Let’s get started. We’ll talk about: <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 16.5pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">1. DeskXpand <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">DeskXpand is an automated, omnichannel helpdesk software that caters to all types of business needs. It serves small to large businesses, helps reduce high-cost, laborious, and redundant data-entry tasks. It provides built-in and extensive ticketing functionalities to customer support departments of companies. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Prominent Features <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">I. Extensive Ticketing Features:<span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> You can group, sort, and filter incoming queries easily by using filter combinations within the system. Other ticketing features include automatic ticket importing, automatic ticket assignment, ticket notifications, and so on. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">II. Shared Inbox:<span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> A shared inbox manages all the customer requests, tickets, and suggestions. It improves team accountability, transparency and ensures effective communication. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">III. Unified Interface:<span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> View everything from one place through a unified dashboard and guide your team and operations. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">IV. Omnichannel Support:<span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> Engage with your customers across channels of their choice and respond readily. You can set up workflows across email, phone, social media, and so on. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">V. Dynamic Timers:<span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> Dynamic timers let you configure and measure your tickets’ time in various stages. You can enable automatic hierarchical escalations and enforce issue prioritization. You can set SLAs and escalation rules and modify them based on your company’s real-world performance. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">VI. Automation:<span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> DeskXpand comes with built-in automation functionalities that will do away with all your redundant tasks. You can automate processes like ticket import, assignment, service level agreements, ticket status updating, notifications, escalations, and many more processes. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">VII. Third-Party Integrations:<span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> You can consolidate all your third-party tools in a single interface. DeskXpand integrates with: <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> ECommerce stores like Shopify and Magento. </li> <li> Project management tools like Trello and Jira. </li> <li> Social media tools like Facebook and Twitter. </li> <li> Survey tools like SurveyMonkey and Google Forms. </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">VIII. Analyze and Improve:<span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> DeskXpand helpdesk software helps you measure your team performance and analyze the areas of improvement to improve customer service. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">IX. Flexible Customization:<span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> It lets you customize your helpdesk software fully and provide a cohesive brand experience to your customers. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">X. Extensive Self-help Knowledge Base:<span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;"> DeskXpand comes with extensive self-help features. You can create content in the form of a knowledge base, FAQs, video tutorials, how-to guides, etc. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Feature Highlight <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Tickets within tickets </li> <li> Canned responses </li> <li> Internal documentation </li> <li> Flexible customization </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Who Uses DeskXpand? <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">DeskXpand caters to SMBs as well as enterprise-level businesses. It caters to business niches like: <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Retail industry </li> <li> Ecommerce industry </li> <li> Healthcare industry </li> <li> Software & IT </li> <li> Education </li> <li> Manufacturing </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">No matter what industry you’re in, robust helpdesk software is a must. Check out its features with a free trial. <a href="https://www.deskxpand.com/demo-request/" style="text-decoration-line: none;"><span face="Calibri, sans-serif" style="background-color: #e46a44; color: white; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Start Your Free Trial Now</a> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 16.5pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">2. OsTicket <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">OsTicket is open-source helpdesk software that offers IT asset management and ticket management within a suite. It is an open-source helpdesk ticket system. It is a cloud-based solution best suited for small and mid-size enterprise customers. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">It has a built-in portal that allows end-users to submit tickets and track the status of their requests. Its “auto-assign” feature routes the tickets automatically to the most appropriate departments and support representatives. It allows you to send an automated response to the users to keep them updated about the status of their requests. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">It comes with interactive dashb oards and reporting capabilities. Customized reports can gain complete visibility into helpdesk operations and make effective decisions regarding staffing levels and ticket handling procedures. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Feature Insight: <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Task management with advanced search </li> <li> Custom fields </li> <li> Service level agreements </li> <li> Thread action </li> <li> Ticket assign, transfer, & referral </li> <li> Collision detection </li> <li> Help topics </li> <li> Ticket filters </li> <li> Custom Columns and Queues </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Pros <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Open-sourced, customizable, easy to use, and multi-user friendly </li> <li> Intuitive and easy to customize </li> <li> Allows self-hosting </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Cons <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Initial installation can be difficult </li> <li> It takes a lot of time to get used to its interface </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Who Uses OsTicket? <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">It caters to the needs of SMBs and enterprise-level industries.   <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 16.5pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">3. SupportBee <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">SupportBee is essentially an email helpdesk software for small businesses. It is perfect for tracking tickets and not letting emails go unnoticed since the ticket stays there until it is handled. It has custom and team filters for segregating and filtering clients to readily see all the work that was done for those clients. The best thing about SupportBee is that it deviates from the typical per agent per month pricing model in favor of pay-as-you-go ticket volume pricing. Although it can still do better when it comes to user experience, you shouldn’t turn technologically inept on to it. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Feature Insights <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Collaboration features </li> <li> Ticket filters </li> <li> Email snippets </li> <li> KPI reports </li> <li> Webhooks and API </li> <li> Third-party Integrations </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Feature Highlight <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> The “related tickets” feature helps companies and agents check (instantly) what other issues a particular client has had in the past. </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Pros <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Advanced filters </li> <li> Keep track of how much “traffic” that client is causing </li> <li> Easy to integrate with third-party tools </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Cons <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> UX is not the cleanest </li> <li> Long message threads make the scanning and reviewing process difficult </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Who uses SupportBee? <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">The most common users of SupportBee are from small and mid-size businesses.   <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 16.5pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">4. UseResponse <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">UseResponse is a customer support and feedback suite. It combined the capabilities of an omnichannel support ticketing center, feedback community forum, live chat, and knowledge base. UseResponse helps introduce companies to level up their support through features like automation, chatbots, public communities, and embeddable knowledge base functionality. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">UseResponse is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code. It offers complete source code to its customers, full customization, a predefined set of automation in notifications, ticket rules, email templates that allow using the system within minutes. You can use it as: <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Feedback software </li> <li> Knowledge base software </li> <li> Helpdesk software </li> <li> Live chat software with messengers </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Feature Insight <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> 10+ support channels (email, social media, live chat, community forum, messengers) </li> <li> Automated system for notifications & assignments </li> <li> Service level agreements </li> <li> Satisfaction rating tracking </li> <li> Advanced analytics and reports </li> <li> Easy integrations </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Feature Highlight <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> It is scalable and completely customizable helpdesk software. </li> <li> It can be cloud hosted and also allows self-hosting. </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Pros <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> They bring in new updates constantly </li> <li> Easy to use and affordable </li> <li> Has an excellent support team for quick technical resolutions </li> <li> It works great and is flexible for collecting feedback, ideas, and questions in real-time and asynchronously. </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Cons <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> The admin console can be a little bit difficult to navigate </li> </ul>   <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 16.5pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">5. Liveagent <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Liveagent claims to be the fastest chat widget on the market. It helps you bring personalization to your customer interactions. Its features involve a universal inbox, real-time live chat, built-in knowledge management, and a robust customer service portal. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">It helps businesses personalize their communication by taking advantage of features like customer segmentation, automation, built-in CRM, etc. It comes with over 175+ helpdesk features and 40+ integrations. It helps users handle emails, ticket systems, live chats, etc., all from a single place. This makes life so much easier for businesses as managers can have a bird’s view of the entire support. Businesses can customize the look of our custom pages and chat as well. It also lets you connect your helpdesk ticket system with your brand’s social media handles and collect support queries from there. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Feature Insight: <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Custom forms </li> <li> Live chat </li> <li> Ticket system </li> <li> WhatsApp integration </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Feature Highlight <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Custom Forms </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Pros <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Keeps live chat on the website as showing online without having to log every time </li> <li> Works best for in-team collaboration </li> <li> Organized messages </li> <li> Simple to use and easy to integrate </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Cons <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Limited theme options </li> </ul>   <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 16.5pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">6. Uvdesk <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">It is a cloud-based support solution that is also available as an open-source solution. It consists of features like reporting, ticket management, email collaboration, knowledge base management, etc. It lets the users manage, track and resolve issues instantly. It helps you create a hassle-free working experience for both the staff and the customers. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Features Insight <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Alerts / Escalation </li> <li> Automated Routing </li> <li> Customizable Branding </li> <li> Document Storage </li> <li> Email Management </li> <li> Knowledge Base Management </li> <li> Macros/Templated Responses </li> <li> Multi-Channel Communication </li> <li> Real-Time Chat </li> <li> Remote Access/Control </li> <li> Reporting/Analytics </li> <li> Self Service Portal </li> <li> Service Level Agreement (SLA) Management </li> <li> Social Media Integration </li> <li> Ticket Management </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Pros <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Value for money </li> <li> Advanced features and easy to implement </li> <li> Ticket reassignment to balance the workflow </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Cons <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Error messages are not clear. For example, when you try to do something and you get an error, the message doesn’t describe the type of error. </li> <li> You need to contact its support to know what happens all the time. </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Who Uses Uvdesk <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">UVdesk helpdesk software is used in various industries like real-estate, hospitality, e-commerce, insurance, etc., and it is an excellent tool for SMEs for lending support to the users.   <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 16.5pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">7. Helpdesk.com <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">HelpDesk is suitable for small businesses and enterprise clients. It has easy-to-use features and an intuitive UI that are designed to simplify your team’s efforts. HelpDesk lets you manage all the requests and interactions with your customers in one place. It has features like tags, ticket assignments, and private messages to resolve customers’ issues with greater precision. Helpdesk.com also gives you one transparent pricing plan with all the features included. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Feature Insight <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Alerts / Escalation </li> <li> Assignment management </li> <li> Automated routing </li> <li> Chat/Messaging </li> <li> Collaboration tools </li> <li> Complaint monitoring </li> <li> Content management </li> <li> Customer complaint tracking </li> <li> Customizable branding </li> <li> Dashboard </li> <li> Email distribution </li> <li> Email management </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Pros <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> The software can be accessed online from anywhere. </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Cons <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> The spam filter sometimes misses necessary non-spam tickets </li> <li> It asks you to change passwords every now and then </li> <li> The entry field for due dates is not present </li> </ul>   <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 16.5pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">8. HelpCrunch <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">HelpCrunch is a customer communication tool for your support, marketing & sales needs. It provides a highly customizable live chat widget for customer engagement and data acquisition. It helps you reply to customers’ questions and reach out to them proactively through automated personalized chats. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">HelpCrunch integrates easily with products to track custom data, specific to their business needs. It helps you monitor user behavior and target them with auto-messages tailored to their individual goals. You can send follow-ups directly from the chat window, target users with one-time emails (with news, updates, discounts, or promotions.) It increases customer satisfaction and retention by providing timely and personalized support. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">With HelpCrunch helpdesk software, you can manage all customer communication in one shared dashboard. You can search, merge, assign, transfer, close, and re-open chats. You can set up specialized departments. It also lets you collect quantifiable customer feedback and monitor your team’s performance. Real-time customer data, communication, and online statuses chat notes and tags to prioritize actions and manage each customer case effectively. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Features Insight <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Live Chat </li> <li> Auto Messages </li> <li> Email Marketing </li> <li> Knowledge Base </li> <li> Popups </li> <li> Mobile apps </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Pros <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Easy-to-understand and clean interface </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Cons <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Slow customer support </li> </ul>   <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 16.5pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">9. Cayzu <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Cayzu helps keep your team together with modern features that you’d expect from a best-of-breed helpdesk software. It integrates easily with your third-party tools so that companies do not have to worry about lost or duplicate efforts. Other features include automated processes, communicating wherever your customers are, customized customer experience, reporting on feedback, and critical metrics. They also allow you to set up a self-service portal for your customers, complete with FAQs and a form for ticket submission. The system works well with emails and provides updates as well. It’s easy to set up agents and permissions and assign tickets. You have to do a lot of back and forth to check things out. Reporting of tickets from a high level also falls short, and it’s hard to see the performance. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Feature Insight <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Automate emails </li> <li> Custom rules </li> <li> Built-in SLA rules </li> <li> Real-time insights </li> <li> Personalization </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Pros <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Great value for money </li> <li> Allows high level of customization </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Cons <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Not all the features are maximized to their full potential </li> <li> UI is a bit outdated and reminiscent of the 2000s. </li> </ul>   <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 16.5pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">10. ProProfs HelpDesk <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">ProProfs helpdesk is quite a popular helpdesk software hosted on the IBM cloud platform. A shared inbox enables you to track, prioritize, assign, and resolve all support tickets in a jiffy. It enables you to reduce repetitive tasks by leveraging an automated workflow. Tickets can automatically be assigned to relevant agents, and you receive automated alerts & notifications. With integrations like a knowledge base and live chat, you can reduce the ticket volume & engage with customers. <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Feature Insight <ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"> <li> Ticket resolution </li> <li> Canned responses </li> <li> Issue tracking </li> <li> Reporting and analytics </li> </ul> <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 15pt; font-variant-east-asian: normal; font-variant-numeric: normal; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Best Suited For <span face="Calibri, sans-serif" style="background-color: transparent; color: #333333; font-size: 12pt; font-variant-east-asian: normal; font-variant-numeric: normal; vertical-align: baseline; white-space: pre-wrap;">Companies that are into marketing, healthcare, or any form of customer support can go for ProProfs helpdesk software. It fits into companies of all sizes (from startups to large enterprises.) <h3>The Article is Originally Published On:</h3> <a href="https://www.biztechcs.com/blog/top-helpdesk-software-list/">https://www.biztechcs.com/blog/top-helpdesk-software-list/</a>