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# System prepended metadata

title: 4 Reason Why You Need an ECommerce Ticketing System

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# 4 Reason Why You Need an ECommerce Ticketing System

<p>&nbsp;</p>
<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/a/AVvXsEhCwlBW6fKrJTvQFS5s7ex79M-b-jPAnoqhT_Y0NStFIxcS4mVrRJNH4E6tknJxxB1s7MK3rInKEIXBTPpCpRCUkxIAOfj7iCB4MTjqgFX1ZzBLfsOX5zPmwYazRFTl5qfQhVRApxO5q0_fy_ilmvP2F3auGtiHibGB9RsDSgSI6H2XTgO6zZ_sToHKLg=s663" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="427" data-original-width="663" height="390" src="https://blogger.googleusercontent.com/img/a/AVvXsEhCwlBW6fKrJTvQFS5s7ex79M-b-jPAnoqhT_Y0NStFIxcS4mVrRJNH4E6tknJxxB1s7MK3rInKEIXBTPpCpRCUkxIAOfj7iCB4MTjqgFX1ZzBLfsOX5zPmwYazRFTl5qfQhVRApxO5q0_fy_ilmvP2F3auGtiHibGB9RsDSgSI6H2XTgO6zZ_sToHKLg=w606-h390" width="606" /></a></div>
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<p></p>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Let’s face it. Customer service for eCommerce businesses is a lot expensive and puzzling. It plays a very important role in the success of the ecommerce business. The number of inquiries and its varied nature makes it even more challenging to streamline or standardize a process. A poor customer service response time or unsatisfactory solution is more likely to turn your competitors off your brand. There’s a lot at stake.</span></span></p>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 23pt; margin-top: 0pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">The smallest of the customer inconveniences can work against your ecommerce business. Besides, nowadays, customers expect personalized treatment when they contact support. And they are more likely to take customer support interactions personally, just like they would if buying from a street shop. So, how can you (as an ecommerce brand) come on top and make sure your customers are well taken care of? Here are a few ideas:</span></span></p>
<ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;">
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      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Try preventing customer service inquiries before they even occur.</span></span></p>
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      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Make multiple channels available to your customers.</span></span></p>
   </li>
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      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Do not let even a single issue on social media go unnoticed.</span></span></p>
   </li>
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      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Treat customers like the most important entity (which they are) of your business.</span></span></p>
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</ul>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="font-family: Calibri;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The natural next question would be: How?! How can you do all this? How can you streamline support in such a way that benefits your customers, business, and support team altogether? Helpdesks are the end-all-be-all of your support problems! An </span><a href="https://www.deskxpand.com/retail-ecommerce/" style="text-decoration: none;"><span style="background-color: transparent; color: #644fe0; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">ecommerce ticketing system</span></a><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> or an ecommerce helpdesk can empower your venture in multiple ways. In this blog, we’ll take a closer look at the reasons ecommerce businesses need a ticketing system. But, before that, let me introduce the ecommerce help desk ticketing system.</span></span></p>
<h2 dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 19pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 16.5pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">ECommerce Ticketing System</span></span></h2>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">An ecommerce ticketing system is a customer service software intended to improve the experience for both customers and support representatives by centralizing everything in a single location. Ecommerce businesses face issues like longer response times, missed queries, misplaced customer data, and maintaining support requests at high volumes.</span></span></p>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">An Ecommerce helpdesk can change this drastically. It can help you scale your business while keeping up with the same level of personalized relationships with your customers. Let’s find out how.</span></span></p>
<h2 dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 19pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 16.5pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">4 Reasons Why Your E-Commerce Business Needs A Help Desk Ticketing System</span></span></h2>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 23pt; margin-top: 0pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">An Ecommerce ticketing system can help you:</span></span></p>
<ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;">
   <li>
      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Manage queries from multiple channels</span></span></p>
   </li>
   <li>
      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Streamline queries through a single dedicated inbox</span></span></p>
   </li>
   <li>
      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Save support costs and resources</span></span></p>
   </li>
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      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Monitor and organize all queries from a single place</span></span></p>
   </li>
   <li>
      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Serve personalized experience</span></span></p>
   </li>
   <li>
      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Align service requests with customer expectations</span></span></p>
   </li>
</ul>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Let’s look at some important reasons in detail.</span></span></p>
<h3 dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 15pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 15pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">1. Helpdesks Eases Personalization</span></span></h3>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="font-family: Calibri;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Customers value personalization, and they see it as an indicator of how much the brand values them. Personalized service experiences skyrocket your brand’s reputation. </span><a href="https://instapage.com/blog/personalization-statistics" style="text-decoration: none;"><span style="background-color: transparent; color: #644fe0; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">80%</span></a><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> of customers admit that companies that offer such experiences are more likely to win their attention. And, personalizing customer support requests manually without a helpdesk ticketing system is as painful and impractical as it sounds. It is nearly impossible.</span></span></p>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 23pt; margin-top: 0pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Helpdesks come equipped with different functionalities that make it easier to organize and filter customers’ requests. This can be:</span></span></p>
<ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;">
   <li>
      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Supporting customers through multiple channels</span></span></p>
   </li>
   <li>
      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">The possibility to address a customer by their first name</span></span></p>
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      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Access to previous communication and purchase data.</span></span></p>
   </li>
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      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Custom templates</span></span></p>
   </li>
   <li>
      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Automatic responses through auto-responders</span></span></p>
   </li>
   <li>
      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Agent’s personalized signatures</span></span></p>
   </li>
   <li>
      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Customized categories, etc.</span></span></p>
   </li>
</ul>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">All these factors, in one way or another, help build a personal relationship with the customer and ease their issues. This, when combined with a prompt communication experience, becomes like a cherry on top of the cake.</span></span></p>
<h3 dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 15pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 15pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">2. Helpdesks Improve Team Collaboration</span></span></h3>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Transparency brings a huge (and positive) impact on the customer experience. If things are sorted at the support end, then they’re more likely to get sorted at the customer’s end too. Not to brag, but helpdesk software provides customer support reps with everything they need to keep the support standards high.</span></span></p>
<h3 dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 15pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 15pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">3. Adapt an Omnichannel Support</span></span></h3>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">How many support channels do you use? You’d be using email definitely, right? How about social media? Do you have chatbots? What else?</span></span></p>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 23pt; margin-top: 0pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Every ecommerce business provides multichannel and omnichannel support. Since different channels have different interfaces, passwords, tools, archives, etc., they tend to get isolated from the rest of the business. Siloing each channel like this can cause major problems like:</span></span></p>
<ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;">
   <li>
      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Inconsistent support across different channels</span></span></p>
   </li>
   <li>
      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Difficult to prioritize requests</span></span></p>
   </li>
   <li>
      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Increases system loopholes</span></span></p>
   </li>
   <li>
      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Trouble collecting and analyzing customer data</span></span></p>
   </li>
   <li>
      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Longer training times for employees</span></span></p>
   </li>
   <li>
      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Slow responses as agents switch from one interface to another.</span></span></p>
   </li>
</ul>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">An omnichannel helpdesk will help you put everything in one place. It eliminates all the issues mentioned above. It’ll give you the autonomy of handling everything from a single place.</span></span></p>
<h3 dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 15pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 15pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">4. Data Consolidation</span></span></h3>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Collecting support data can feel like chasing marbles down the hill. Each time you pick one up, others roll away as more requests come bowling in. You can keep using a spreadsheet until a time. But as your queries increase, this manual system becomes unsustainable. If you’re dealing with multiple channels, it gets even worse as queries might bounce down side roads and skitter into the bushes.</span></span></p>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 23pt; margin-top: 0pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Here are some signs you’re chasing too many marbles:</span></span></p>
<ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;">
   <li>
      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">You’re not able to locate specific queries and have to ask your customers the same details again and again.</span></span></p>
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   <li>
      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Team members keep asking each other for details they can’t find on their own.</span></span></p>
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      <p dir="ltr" role="presentation" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Large-scale problems go unrecognized, and patterns go unidentified.</span></span></p>
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<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">You might not face trouble while providing support from one email. But, if you have messages coming from all channels in a dozen systems, you’ll be rolling down that hill like Princess Buttercup.</span></span></p>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">An ecommerce ticketing system puts all your marbles in a leveled box so they can’t roll away from you. With all aspects of your customer service in one place, things tend to get sorted themselves. Most helpdesks will even sort your data points with deep search options. They make it easy to find every little detail pertaining to anything and everything you need.</span></span></p>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">I’d suggest doing whatever it takes to avoid losing your marbles.</span></span></p>
<h2 dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 19pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 16.5pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Time-Saving Features of eCommerce Ticketing System</span></span></h2>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Here are some important features to look for in an eCommerce ticketing system that will make your support efficient. Depending on what software you pick, the features vary from ticket tracking, shared inbox, messaging within the thread, custom signatures, omnichannel interface to automation. You can also track the individual progress of each customer support agent.</span></span></p>
<h3 dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 15pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 15pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">I. Collaborative Inbox</span></span></h3>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">One of the crucial features of any ticketing system is the one that allows you to see the progress of the whole team. This means agents assigned to different tickets can see who’s working on what.</span></span></p>
<h3 dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 15pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 15pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">II. Ticket Automation</span></span></h3>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Many tasks are repetitive and act as time-theft. This brings down the overall efficiency of the support teams. This also delays the resolution journey of your customers. Helpdesks can automate many such repetitive tasks. This way, support reps can focus on important and unique queries that need attention.</span></span></p>
<h3 dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 15pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 15pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">III. Ticket Tags</span></span></h3>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Ticket tags are necessary for keeping everything organized. They can help your team spot common issues that customers deal with everyday.</span></span></p>
<h3 dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 15pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 15pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">IV. Customizable Templates</span></span></h3>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Customizable templates make the resolution process faster. Multiple customers always face common queries, so you can prepare answers in advance by creating a template.</span></span></p>
<h3 dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 15pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 15pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">V. Internal Comments (Comments within the thread)</span></span></h3>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Internal comments or notes can provide specific information about each inquiry. The more customer support agents know about the customers, the better they’ll be able to address their issues.</span></span></p>
<h3 dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 15pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 15pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">VI. Advanced Search</span></span></h3>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Search fields improve the navigation through tickets and boost overall efficiency.</span></span></p>
<h3 dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 15pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 15pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">VII. Dashboard</span></span></h3>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Dashboards are an incredibly useful resource for retailers. It helps you access a host of reports specifically designed to give valuable insights. The dashboard is a central hub for every piece of information, from customer data to daily reports. It even shows a detailed breakdown of support, with a heatmap to demonstrate your peak times and most popular issues.</span></span></p>
<h2 dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 19pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 16.5pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Final Thoughts</span></span></h2>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">When it comes to ecommerce, customer support is at the forefront of the shopping experience. It is one of the most important factors that make a business stand out from its competitors. In order to meet these increasing customer expectations, businesses should implement reliable solutions.</span></span></p>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">Meet your customers with fast, reliable, and attentive support. An eCommerce ticketing system is a priceless tool when it comes to managing customer support requests. Not only does it help customer support agents browse through tickets faster, but it also provides customers with a better overall experience. It is also a great way to keep up with the rising expectations. Meet your customers with fast, reliable, and attentive support.</span></span></p>
<p dir="ltr" style="background-color: white; line-height: 2.4; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 23pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">DeskXpand is an ecommerce ticketing system that allows you to implement all the ticket handling best practices mentioned above. The great thing about DesKXpand is that it is flexible, not prescriptive. It gives ecommerce organizations full power to determine what works best for their businesses. So, are you ready to meet the demands of today’s digitally-driven world? Take your customer support to the next level with DeskXpand.</span></span></p>
<h3 dir="ltr" style="background-color: white; line-height: 2.04545; margin-bottom: 0pt; margin-top: 0pt; padding: -19pt 0pt 8pt 0pt; text-align: justify;"><span style="background-color: transparent; color: black; font-size: 14pt; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Calibri;">The Article is Originally Published On:</span></span></h3>
<p><span style="font-family: Calibri;"><span id="docs-internal-guid-a8c7bcef-7fff-c43f-213f-6ccb1cfb2e8b"></span></span></p>
<p dir="ltr" style="background-color: white; line-height: 2.04545; margin-bottom: 8pt; margin-top: 0pt; padding: -4pt 0pt 0pt 0pt; text-align: justify;"><a href="https://www.deskxpand.com/blog/reasons-why-you-need-ecommerce-ticketing-system/" style="text-decoration: none;"><span face="Calibri,sans-serif" style="-webkit-text-decoration-skip: none; background-color: transparent; color: #1155cc; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration-skip-ink: none; text-decoration: underline; vertical-align: baseline; white-space: pre;">https://www.deskxpand.com/blog/reasons-why-you-need-ecommerce-ticketing-system/</span></a></p>
