# Roles

[Platform and Roles Feedback](https://hackmd.io/MqIw9NAcTZa10Ka-GR0uig)

## Community Camp Discussion on June 10, 2024

- Our narrative is not clear
- Lot of scope to the roles
- Outside our core competency
- This is how we previously blew the budget
- Does anybody care about this?
- Is this how we should be spending time and money
- What are the benefits of doing these roles?
- What is the minimum we can do to maintain the "platform"?
- Why should we do it?

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What are the roles required to run the DAOhaus platform?

- Customer Support Representative
- Community Manager
- Operations Manager
- Treasury Manager
- Social Media Manager
- Data Analyst
- Digital Marketing Specialist
- SEO Specialist
- Technical Support Specialist

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## Customer Support Representative

**Responsibilities**: Assist users with inquiries, problems, and complaints; provide information about products and services; troubleshoot problems and offer solutions; follow up on customer interactions.

**Skills Required**: Strong communication skills, patience, problem-solving skills, and familiarity with help desk software.

## Social Media Manager

**Responsibilities**: Develop and implement social media strategies to increase engagement and brand awareness; manage company social media profiles; create and schedule posts; monitor social media trends and analytics; engage with followers; and manage social media advertising campaigns.

**Skills Required**: Excellent writing and creative content skills, understanding of social media metrics, strategic planning abilities, and knowledge of social media management tools.

## Content Moderator

**Responsibilities**: Review user-generated content (UGC) for compliance with platform policies; handle reports of inappropriate content; escalate issues when necessary; and work to maintain a safe and respectful community environment.

**Skills Required**: Strong ethical judgment, attention to detail, resilience, and good communication skills.

## Community Manager

**Responsibilities**: Build and maintain a healthy community atmosphere; engage with users on the platform and through external forums and social media; organize and support community events or contests; gather user feedback and provide insights to the development teams.

**Skills Required**: Excellent interpersonal skills, community engagement experience, and a proactive approach to problem-solving.

## Technical Support Specialist

**Responsibilities**: Provide technical support and troubleshooting services to users facing hardware or software issues; assist with installation, operation, and maintenance of software products; ensure systems are updated and running smoothly.

**Skills Required**: Technical expertise relevant to the platform, problem-solving skills, and customer service aptitude.

## SEO Specialist

**Responsibilities**: Optimize website content for search engines to increase organic traffic; conduct keyword research; analyze website analytics; implement content recommendations for organic SEO success.

**Skills Required**: Knowledge of SEO practices, analytical skills, and familiarity with SEO tools.

## Digital Marketing Specialist

**Responsibilities**: Develop digital marketing campaigns; manage pay-per-click (PPC) and retargeting campaigns; analyze campaign performance and adjust strategies accordingly; manage email marketing efforts and online promotions.

**Skills Required**: Strong analytical skills, knowledge of digital marketing tools and platforms, and creative marketing abilities.

## Data Analyst

**Responsibilities**: Analyze large datasets to derive actionable insights; prepare reports on user behavior, platform performance, and business metrics; support data-driven decision-making processes.

**Skills Required**: Proficiency in data analysis tools and methods, strong quantitative skills, and attention to detail.