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# System prepended metadata

title: Community Platform SOPs

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tags: Platform, SOP
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# Community Platform SOPs

### Support / Onboarding:

1. **User Support:**
   - [ ] Monitor community channels for user queries.
   - [ ] Respond to support requests promptly and courteously.
   - [ ] Escalate unresolved issues to relevant team members.

2. **Onboarding:**
   - [ ] Provide newcomers with a welcome message and introductory resources.
   - [ ] Guide new members through the community guidelines and rules.
   - [ ] Encourage participation in community activities.

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### Seasonal Roll Overs:

1. **Planning:**
   - [ ] Define objectives and goals for the upcoming season.
   - [ ] Establish a timeline for seasonal activities.

2. **Communication:**
   - [ ] Notify the community about the seasonal transition.
   - [ ] Schedule and host seasonal events and sessions.

3. **Reflection:**
   - [ ] Conduct a retrospective on the previous season.
   - [ ] Evaluate the effectiveness of community initiatives.

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### External Comms:

1. **Channels:**
   - [ ] Maintain an active presence on external communication channels.
   - [ ] Coordinate announcements and updates across social media.

2. **Media Relations:**
   - [ ] Cultivate relationships with relevant media outlets.
   - [ ] Respond to media inquiries and requests.

3. **Partnerships:**
   - [ ] Explore and establish partnerships with external organizations.
   - [ ] Communicate partnership announcements to the community.

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### Maintain Documentation / SOPs:

1. **Regular Review:**
   - [ ] Regularly review and update community documentation.
   - [ ] Ensure consistency in SOPs and guidelines.

2. **Versioning:**
   - [ ] Implement version control for SOPs and documentation.
   - [ ] Clearly communicate updates to the community.

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### Championship:

1. **Leadership:**
   - [ ] Identify and nurture community leaders (Champions).
   - [ ] Provide leadership training and support.

2. **Recognition:**
   - [ ] Acknowledge and celebrate the contributions of Champions.
   - [ ] Highlight Champion achievements in community communications.

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### Rewards / Bounty Management / Grants:

1. **Clear Guidelines:**
   - [ ] Clearly define guidelines for rewards, bounties, and grants.
   - [ ] Ensure transparency in the selection process.

2. **Evaluation:**
   - [ ] Establish criteria for evaluating contributions.
   - [ ] Review and approve/reject reward claims promptly.

3. **Documentation:**
   - [ ] Document the distribution of rewards and grants.
   - [ ] Communicate outcomes to the community.

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### Budget / Roadmap / Yearly Strat Session:

1. **Budgeting:**
   - [ ] Develop and maintain a transparent community budget.
   - [ ] Allocate funds based on community priorities.

2. **Roadmap:**
   - [ ] Outline a clear and achievable roadmap for community development.
   - [ ] Communicate roadmap updates regularly.

3. **Yearly Strategy Session:**
   - [ ] Host a yearly strategy session to align community goals.
   - [ ] Engage the community in strategic planning and decision-making.

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### Curation:

1. **Content Curation:**
   - [ ] Curate high-quality content for community consumption.
   - [ ] Share relevant content on community channels.

2. **Moderation:**
   - [ ] Implement effective moderation policies.
   - [ ] Address any disruptive behavior promptly and fairly.

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### Hats / Roles:

1. **Role Definition:**
   - [ ] Clearly define community roles and responsibilities.
   - [ ] Assign roles based on skills and community needs.

2. **Rotation:**
   - [ ] Implement a system for rotating or refreshing roles periodically.
   - [ ] Facilitate training for individuals taking on new roles.

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### Elections:

1. **Election Planning:**
   - [ ] Plan and communicate details of community elections.
   - [ ] Establish eligibility criteria and voting processes.

2. **Fair Process:**
   - [ ] Ensure a fair and transparent election process.
   - [ ] Communicate election results promptly.

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### Tokenecon:

1. **Token Economics:**
   - [ ] Define and communicate the tokenomics of the community token.
   - [ ] Regularly review and adjust tokenomics based on community needs.

2. **Education:**
   - [ ] Educate the community about the role and value of the community token.
   - [ ] Facilitate discussions on token-related decisions.

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### Values / Narrative / Manifesto:

1. **Alignment:**
   - [ ] Regularly assess community initiatives against core values.
   - [ ] Ensure alignment with the community narrative and manifesto.

2. **Communication:**
   - [ ] Communicate values and narrative consistently across channels.
   - [ ] Use the manifesto as a guiding framework for decision-making.

