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tags: Platform, SOP
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# Community Platform SOPs

### Support / Onboarding:

1. **User Support:**
- [ ] Monitor community channels for user queries.
- [ ] Respond to support requests promptly and courteously.
- [ ] Escalate unresolved issues to relevant team members.

2. **Onboarding:**
- [ ] Provide newcomers with a welcome message and introductory resources.
- [ ] Guide new members through the community guidelines and rules.
- [ ] Encourage participation in community activities.

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### Seasonal Roll Overs:

1. **Planning:**
- [ ] Define objectives and goals for the upcoming season.
- [ ] Establish a timeline for seasonal activities.

2. **Communication:**
- [ ] Notify the community about the seasonal transition.
- [ ] Schedule and host seasonal events and sessions.

3. **Reflection:**
- [ ] Conduct a retrospective on the previous season.
- [ ] Evaluate the effectiveness of community initiatives.

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### External Comms:

1. **Channels:**
- [ ] Maintain an active presence on external communication channels.
- [ ] Coordinate announcements and updates across social media.

2. **Media Relations:**
- [ ] Cultivate relationships with relevant media outlets.
- [ ] Respond to media inquiries and requests.

3. **Partnerships:**
- [ ] Explore and establish partnerships with external organizations.
- [ ] Communicate partnership announcements to the community.

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### Maintain Documentation / SOPs:

1. **Regular Review:**
- [ ] Regularly review and update community documentation.
- [ ] Ensure consistency in SOPs and guidelines.

2. **Versioning:**
- [ ] Implement version control for SOPs and documentation.
- [ ] Clearly communicate updates to the community.

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### Championship:

1. **Leadership:**
- [ ] Identify and nurture community leaders (Champions).
- [ ] Provide leadership training and support.

2. **Recognition:**
- [ ] Acknowledge and celebrate the contributions of Champions.
- [ ] Highlight Champion achievements in community communications.

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### Rewards / Bounty Management / Grants:

1. **Clear Guidelines:**
- [ ] Clearly define guidelines for rewards, bounties, and grants.
- [ ] Ensure transparency in the selection process.

2. **Evaluation:**
- [ ] Establish criteria for evaluating contributions.
- [ ] Review and approve/reject reward claims promptly.

3. **Documentation:**
- [ ] Document the distribution of rewards and grants.
- [ ] Communicate outcomes to the community.

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### Budget / Roadmap / Yearly Strat Session:

1. **Budgeting:**
- [ ] Develop and maintain a transparent community budget.
- [ ] Allocate funds based on community priorities.

2. **Roadmap:**
- [ ] Outline a clear and achievable roadmap for community development.
- [ ] Communicate roadmap updates regularly.

3. **Yearly Strategy Session:**
- [ ] Host a yearly strategy session to align community goals.
- [ ] Engage the community in strategic planning and decision-making.

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### Curation:

1. **Content Curation:**
- [ ] Curate high-quality content for community consumption.
- [ ] Share relevant content on community channels.

2. **Moderation:**
- [ ] Implement effective moderation policies.
- [ ] Address any disruptive behavior promptly and fairly.

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### Hats / Roles:

1. **Role Definition:**
- [ ] Clearly define community roles and responsibilities.
- [ ] Assign roles based on skills and community needs.

2. **Rotation:**
- [ ] Implement a system for rotating or refreshing roles periodically.
- [ ] Facilitate training for individuals taking on new roles.

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### Elections:

1. **Election Planning:**
- [ ] Plan and communicate details of community elections.
- [ ] Establish eligibility criteria and voting processes.

2. **Fair Process:**
- [ ] Ensure a fair and transparent election process.
- [ ] Communicate election results promptly.

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### Tokenecon:

1. **Token Economics:**
- [ ] Define and communicate the tokenomics of the community token.
- [ ] Regularly review and adjust tokenomics based on community needs.

2. **Education:**
- [ ] Educate the community about the role and value of the community token.
- [ ] Facilitate discussions on token-related decisions.

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### Values / Narrative / Manifesto:

1. **Alignment:**
- [ ] Regularly assess community initiatives against core values.
- [ ] Ensure alignment with the community narrative and manifesto.

2. **Communication:**
- [ ] Communicate values and narrative consistently across channels.
- [ ] Use the manifesto as a guiding framework for decision-making.