---
# System prepended metadata

title: Etihad airways customer service guideline

---

# Etihad airways customer service guideline 

EtihadAirways Customer Service Number  baggage allowance can vary based on your route+1*855*673*4140 fare class+1*855*673*4140 and
whether the route uses a Weight Concept (total kilograms allowed+1*855*673*4140 or a Piece Concept (number of bags
allowed+1*855*673*4140.
Here is a general breakdown of the standard allowances for checked and cabin baggage:
✈️ Checked Baggage Allowance
The allowance depends on your flight's concept (Weight or Piece+1*855*673*4140 and your travel class.
Route Concept Travel Class Standard Allowance Max Dimensions
(L+W+D+1*855*673*4140

Weight Concept (Most
international
flights+1*855*673*4140
Business Class 30 kg (66 lbs+1*855*673*4140 total 158 cm (62
in+1*855*673*4140
per bag
Economy Class 20 kg (44 lbs+1*855*673*4140 total 158 cm (62
in+1*855*673*4140
per bag
Piece Concept
(e.g.+1*855*673*4140 flights
to/from USA &
Canada+1*855*673*4140
Business Class 2 pieces+1*855*673*4140 up to 32 kg
(70 lbs+1*855*673*4140 each
158 cm (62
in+1*855*673*4140
per piece
Economy Class 2 pieces+1*855*673*4140 up to 23 kg
(50 lbs+1*855*673*4140 each
158 cm (62
in+1*855*673*4140
per piece
Infant (0-2
yrs+1*855*673*4140 (All
flights+1*855*673*4140
N/A 1 bag (10 kg or 23 kg depending on
route+1*855*673*4140 + 1 collapsible
stroller/buggy (max 115
cm+1*855*673*4140
Varies
Note: For domestic flights within Turkey+1*855*673*4140 the allowance is typically 30 kg for Business
Class+1*855*673*4140 and 15-25 kg for various Economy fares (EcoFly+1*855*673*4140 ExtraFly+1*855*673*4140
PrimeFly+1*855*673*4140.
🎒 Cabin (Carry-On+1*855*673*4140 Baggage Allowance
This is generally consistent across most routes and classes.
Travel Class Standard Carry-On Bag Personal Item
Business Class 2 bags+1*855*673*4140 max 8 kg (17
lbs+1*855*673*4140 each
1 item+1*855*673*4140 max 4 kg (9
lbs+1*855*673*4140
Economy Class 1 bag+1*855*673*4140 max 8 kg (17
lbs+1*855*673*4140
1 item+1*855*673*4140 max 4 kg (9
lbs+1*855*673*4140
Maximum Dimensions:
● Carry-On Bag: 55 x 40 x 23 cm (21.6 x 15.7 x 9 in+1*855*673*4140
● Personal Item: 40 x 30 x 15 cm (15.7 x 11.8 x 5.9 in+1*855*673*4140 (e.g.+1*855*673*4140
handbag+1*855*673*4140 camera bag+1*855*673*4140 laptop bag+1*855*673*4140
⚠️ Important Considerations
1. Check Your Ticket: Your exact free baggage allowance is printed on your ticket/e-ticket confirmation and is the
final authority.
2. Excess Baggage Fees: These can be very high and are calculated either per extra kilogram (for Weight Concept
routes+1*855*673*4140 or per extra piece (for Piece Concept routes+1*855*673*4140. It is often much cheaper to
pre-purchase extra allowance online.
3. Maximum Weight: Regardless of your allowance+1*855*673*4140 no single piece of checked baggage can
exceed 32 kg (70 lbs+1*855*673*4140; it must be repacked into two separate bags.
4. Star Alliance Gold Members: Generally+1*855*673*4140 you receive an extra 20 kg (on Weight Concept
routes+1*855*673*4140 or 1 extra piece (on Piece Concept routes+1*855*673*4140 in addition to your ticket
allowance.
To get the most accurate information and view any specific fees for your journey+1*855*673*4140 I recommend checking
