## Overview

Ticket Tool is a Discord bot that lets users raise tickets on issues they are facing on your Discord server. Often time, users might face some challenges while trying to interact with your server. Helper.gg was created for a purpose, it helps community members to easily ask questions and queries that they might have in one channel, Instead of discussing them across the server. Significantly, this bot was built to hide ticket away from every other member in the channel, this makes things more structured on the server.

Helper.gg is basically a secretary for your discord server. Nonetheless, this secretary does its job by helper members find the right direction whenever they encounter any problem on Discord. A bot like helper.gg is extremely useful for large community servers where their moderators would often encounter technical difficulties. DAOs need a bot like this to help them create support tickets for the right parties.

## Why DAOs Need Helper.gg

1. **Community Management and Moderation:** It is clear that Discord servers usually have rules that users must adhere to. DAOs need a bot like Helper.gg to enable their members raise tickets when other users violates these rules.
To make things more organized, the bot can help DAOs to categorize tickets based on the type of issues, For example, inappropriate content, abuse, and more. DAOs need this bot since it helps their team to address these issues in an effective way.

2. **Technical Assistance:** Helper.gg is a useful bot that can help DAOs that offer special services to customers (e.g, it could training users to use their learning platform or voting system, whatever the case might be), their users might encounter technical problems along the way. This bot will help DAO team members to handle those technical issues more effectively.

## Why is Helper.gg important for DAOs

1. For instance, you visit a website and it's taking forever to load, you’d probably hit the back button or go to another website right? Your Discord members are like people who visit different web pages, they might leave your Discord and never come back. Having a bot like Helper.gg on our Discord will help enable our members to easily lay down complaints.

2. Helper.gg is important for DAOs since it serves as a medium through which community members can reach out to the admin regarding any channel that needs proper attention. Decentralized organizations need a bot like Helper.gg to help their team members receive feedback on how well their Discord is performing and if it’s serving the purpose.