# TRD Disposition Redirect

This document contains Technical Requirements Documentation (TRD) for Conquer Development: Disposition Redirect. The TRD contains information related to specification on now we are building the feature and any technical consideration. It is intended for **INTERNAL USE ONLY**. The contents in the document may be used as reference for Marketing, Support, Sales, and Customer Success.

###### tags: `TRD` `disposition` `redirect` `dispo`

[TOC]

## Description

[Asana feature request link](https://app.asana.com/0/1199606690073480/1202064946560121/f)
Hibu is using a visual-force page to capture data after each call disposition and that page is popped up from a Salesforce button. Right now this is a manual step and they want help automating this because they have no way to ensure reps do it. This would be a pretty useful enhancement for many of our clients since screen flows can get into advanced logic and then triggering those from a disposition saves clicks.

## Planning

### Overview

| **Sprints** | 32 |
| ---------------- | -------------------------------------------------------------- |
| **Initiative** | |
| **Epics** | [DEV-11270](https://dialsource.atlassian.net/browse/DEV-11270) |
| **Project Lead** | @williamcook |
| **Developers** | @Evghenii @rory |

### Sprint Planning

| Developer | Sprints |
| --------- | ------- |
| | |

## Services

### Affected Services

#### Workspace Management - Dispositions

##### Overview

| **Service Name** | Workspace Dispositions |
| -------------------------- | --------------------------------------------------------- |
| **Description** | New fields to hold redirect URL value and a boolean to indicate if the redirect should happen |
| **Justification** | Allow managers to add redirects onto specific dispotiions |
| **Ports** | N/A |
| **External Access Method** | N/A |

##### Required Environment Vairables

None

#### Go Data API - Management

##### Overview

| **Service Name** | Workspace Dispositions |
| -------------------------- | --------------------------------------------------------- |
| **Description** | New fields to hold redirect URL value and a boolean to indicate if the redirect should happen |
| **Justification** | Allow managers to add redirects onto specific dispotiions |
| **Ports** | N/A |
| **External Access Method** | N/A |

##### Required Environment Vairables

None

#### Softphone

##### Overview

| **Service Name** | Workspace Dispositions |
| -------------------------- | --------------------------------------------------------------- |
| **Description** | Opens `redirect_url` in modal a la Speed To Lead record preview |
| **Justification** | This is the whole point of the feature |
| **Ports** | N/A |
| **External Access Method** | N/A |

##### Required Environment Vairables

None

## Concepts

### Disposition
A disposition is a configurable action that managers can assign to different call types. Agents then trigger the action during or after a call. In this request we are extending the disposition to open a new modal to the link provided during configuration.

## Schemas

### Mongo

#### settings.disposition_settings - new fields

{
    "enable_redirect_url": bool,
    "redirect_url": string
}

## Implementation Details
Simple feature.
1. Make sure the Dispositions Editor front end has a button to toggle the `enable_redirect_url` field on the disposition. Once the redirect URL is enabled, show the input field to allow the user to store the url they want to redirect to after processing.
2. Make sure the backend properly consumes these fields and stores them to Mongo.
3. Send the `enable_redirect_url` and `redirect_url` fields to the softphone on `getDispositions` request.
4. The softphone needs to open a modal with to the `redirect_url` if the `enable_redirect_url` field is set to true.

## Mocks

Designer wen :sob:

## Security Concerns
None

## Questions

| Question | Answer |
| -------- | ------ |
| | |

## Sign Of

| Reviewer | Approval |
| ------------ | ------------------ |
| @rory | |
| @Evghenii | |
| @williamcook | :heavy_check_mark: |