# Mar 8

### Announcements

#### Derek Tech Support Mod Report

**TA Observations**

Miguel
- Attitude towards student mistakes could be improved/discussed

https://codepath.slack.com/archives/G01JG84CY8G/p1614976241027200?thread_ts=1614973172.024100&cid=G01JG84CY8G

https://codepath.slack.com/archives/G01JG84CY8G/p1614976241027200?thread_ts=1614973172.024100&cid=G01JG84CY8G

- Recommended:
- Want to hop on a zoom?
- Be able to recognize issues that can be best resolved through zoom
- Please check... instead of "just do this"

- What to avoid:
- "Why did you do this"?
- Just do that

- “Check the assignments page” https://codepath.slack.com/archives/C01MPERSF37/p1614986620059300?thread_ts=1614986520.058700&cid=C01MPERSF37

JJ
- Lots of zoom calls, which is great:)

^ Mark - for these answers I dont give the full amount. I will adjust pay based on quality of answer. I feel with some of the TA's its becoming more amount the money than wanting to help

**Students Observations**

- Rebecca yohannes: lots of consecutive posts within 15 mins
- Spencer Nisonoff: Offered to pay for extra help, consecutive posts, non-descriptive posts
- Replied to him with suggestions: https://codepath.slack.com/archives/G01JG84CY8G/p1615165231165000?thread_ts=1614998027.064700&cid=G01JG84CY8G

**Questions about Moderator role:**
- If a TA responds asking for more information but does not further resolve the problem
https://codepath.slack.com/archives/GBSTHFH9N/p1614988252096400
- Should I be able to mark the check on the discussion?
- If long conversion, when do I mark resolved? Beginning or end or last technical TA post before resolution?
- What does it mean when a TA tags iOS-help? Are they giving it up to another TA?

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## DEMO DAY
- Gather TF Test, create survey
- Hey Summit, Hopin test

### Action Items

- [Derek] Send message in TA channel about TA attitude towards students.
**TA Recommendations**