嗨月太 ,

感謝您就轉移帳戶寫信。

我們的遊戲是為每台設備由一個用戶玩而創建的。

為了讓設備共享硬幣和忠誠度等級，您必須登錄到社交帳戶，這可能是 Gmail、Apple 或 Facebook。以訪客身份玩遊戲時，您的帳戶會存儲在設備上。例如，如果您要將設備恢復出廠設置，您將丟失該帳戶的所有數據。我們強烈建議您將您的遊戲鏈接到社交帳戶以防萬一，以防您升級到新設備。

請注意：我們無法將訪客帳戶數據轉移到新設備或 Facebook 帳戶。

對於您可能遇到的任何不便，我們深表歉意。

最好的祝福，

阿比蓋爾
產品瘋狂支持

您可以在此處訪問我們的支持頁面來閱讀有關轉移帳戶的更多信息

Hi 月太​,

Thank you for writing in about transferring accounts.

Our games are created to be played by one user per device.

In order for devices to share coins and loyalty tier, you must log in to a social account, this could be Gmail, Apple or Facebook. When playing on as a guest, your account is stored on the device. So for example, if you were to factory reset the device you would lose all data for that account. We highly recommend you link your game to a social account for future-proofing, in case you were to upgrade to a new device.

Please note: We are unable to transfer guest account data over to new devices or to Facebook accounts.

We are sorry for any inconvenience you may have encountered.

Best regards,

Abigail
Product Madness Support

You can read more information about transferring accounts by visiting our Support Page here

We are committed to ‘Responsible Play’. Click here for more information.

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Hi Abigail,

First, thanks for your fast reply of my question.

The situation here is that I installed this game on a new phone (let's call B phone), but I did not login to any account in game.

Then, the record in my original phone (let's call A phone) being overwritten by the record in B phone.

When I checked the name displayed in setting on B phone, it synced the name, which is originally displayed as "Guest", (and I think also synced the money) without perform any login operation by me (maybe it logged in by itself).
But the user id is not the same on A and B after it happened (I dont know whether it is original id or not).

Could you help me about my original record? It just lost.

Many thanks.