# Duty of Care Workshop (1)
###### tags: `tas hub`, `student workshops`

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## Breakout Group Activity


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**Instructions**
For this activity you will need to follow these steps in your group:

1. Develop a goal statement for your case study, which can serve the function of an ethical target. The statement should help define your group's understanding of the concept of 'duty of care', and also offer a practical steer for the developers and implementers of your case study's technology.
2. Once this statement has been drafted, your team will then need to identify specific properties that you believe the technology ought to have if this goal is to be realised. You can also identify actions that ought to be undertaken by the developers or implementers of the technology to ensure said properties are established (e.g., adequate security measures to protect data privacy).
3. You should also identify properties or actions that currently prevent or hinder the realisation of the goal. This will result in two sections of lists of properties or actions. The first will be a list of supporting statements; the second will be a list of barriers or challenges.
4. Once you have drafted several property or action statements, you may wish to return to your initial goal statement and consider if it needs to be refined.
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Duty of Care

- Responsibility for the safety and wellbeing of those connected to the institution, including both students and staff. Obligation to minimise risks to safety and wellbeing.
- The extent of a university's responsibility to support students' mental health. This involves actively taking steps to protect the wellbeing of students.
- Looking out for the mental and physical wellbeing of students and staff to ensure that they are safe and that people are held accountable to upholding the policies of care implemented by the university.
- Duty of care is the university's responsibility to ensure the safety of the students throughout their time at university. this spans across a range of areas including mental health support, counselling support, protection from hate crimes, ensuring sense of belonging, e.t.c.
- the university should provide adequate resources to support students in every ways they can, especially mentally, and have a system for international students that are/maybe new to the system

### Goal Statement

- To foster an environment where students can feel supported and be cared for without infringing on their own individual rights, with equity and inclusion at the forefront of access and engagement.
- To ensure that all students feel represented and heard whilst using the technology, by not catering towards specific groups of people over others (when developing the software). Also, to be transparent about data usage and storage in order to reinforce mutual trust between the university and the student.
- To enable all students, regardless of their race, gender or sexuality, entitlement to an adequate level of care that means they feel both safe and supported by the university. Including, but not limitied to, the provision of access to technological support where this may be difficult for students or staff to otherwise access.
- Empower students to take ownership of their personal and professional development journey

NB: _You should write your goal statement here._

### Property Statements

#### Supporting Properties

NB: _Please add the list of supporting properties here._

- Seek feedback from majority groups in the development process
- Clear, accessible T&Cs and privacy policies - step by step page where user has to scroll through - video presentation of T&Cs - interactive form of consent
- Moderation by a third party
- Acceptable use of the platform - code of conduct
- Guarantee that all users can access their data or withdraw consent
- Only messages of concern are de-anonymised (after being approved by AI and humans). Optional to share additional data from conversation with counsellor.
- That they have incorporated students into the design process/from the very beginning
- clear process of escalcation laid out so steps towards deanonymisation are understood

#### Barriers

NB: _Please add the list of properties or barrier to fulfilling your goal statement here._

- Student populations are not always diverse and there may be difficulties in deciding which data to train the system on
- Users in a state of vulnerability may not be in a position to consent/ may have conflicting desires
- Cannot know what you are consenting to if you do not know what the trigger words are
- Human bias of moderators
- Use by the university for their own motivations/benefits i.e. improving wellbeing with the intention of improving grades
- As the service relies on peer-to-peer support, if no users are online to communicate to someone who wants to talk in that current moment, that could feel doubly-isolating