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# System prepended metadata

title: How do I access my Cash App if I lost my phone?

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# How do I access my Cash App if I lost my phone?

To access your Cash App after losing your phone, download the app on a new device and log in using a known credential like your phone number or email, if you still have access to them. If you don't have access to your email or phone, you will need to contact Cash App Support through their website or app on a new device, using the "I need help logging in" option to verify your identity and regain access. 
# Steps to access your account

# Download the Cash App: Install the Cash App on your new phone from your device's app store. 

Start the login process: Open the app and begin the login process as if you were a new user. On the login screen, you may need to first sign out of any current or default account. 

Log in with known credentials: If you have access to the phone number or email associated with your account, enter it and follow the prompts to receive a confirmation code. 

Use "I need help logging in" for account recovery: If you cannot access your phone number or email, tap the "..." icon in the top-right corner of the login screen, select "I need help logging in," and follow the instructions to verify your identity. 