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# System prepended metadata

title: how-to-recover-cash-app-old-account

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# how to recover cash app old account

There are two main methods for recovering an old Cash App account: signing in with a linked phone number or email, or contacting customer support if you no longer have access to those credentials. The best approach depends on your situation, but both require identity verification to protect your account from fraud. 
## Method 1: Log in with an associated phone number or email
This is the most straightforward recovery method and should be attempted first if you still have access to the old credentials. 
Step-by-step instructions
Open the Cash App: Launch the app on your mobile device. If you're currently logged into a different account, you will need to sign out first.
Sign Out (if necessary): Tap the profile icon on the Cash App home screen, scroll down, and tap "Sign Out".
Enter old details: On the sign-in screen, enter the phone number or email address associated with your old account. This will trigger the app to send a one-time sign-in code to that contact method.
Enter sign-in code: Retrieve the code from your old phone or email inbox and enter it into the app.
Regain access: The app will log you into your old account, and your balance and transaction history should be restored. 
## Method 2: Contact support to verify your identity
 If you no longer have access to the phone number or email associated with your account, Cash App's support team can help you verify your identity and restore access. You can contact support either through the app or the Cash App website. 
#### How to contact support through the app
 Create a temporary account: If you don't have an existing account you can access, you will need to create a new one using your current information. This will provide you with a portal to contact customer support.
Navigate to support: Tap the profile icon on the home screen of the new account, and then select Support.
Initiate a chat: Choose Something Else > Can't Access Account.
Explain your issue: Tap Contact Support and send a message explaining your situation. Inform the team that you need to recover an old account and no longer have access to your old phone number or email.
Verify your identity: A support agent will ask you to confirm your identity by providing personal information associated with the old account. This helps protect your funds and financial data. 
#### What Cash App may ask you to verify
Your full name: The name used on your old account.
Linked bank account or debit card details: This can include information from your old debit card or the associated bank account. Even if the card has expired, the connection in their records is crucial.
Old $Cashtag (if you remember it): Your unique username from the old account.
Transaction history details: Information regarding recent transactions on the old account.
Last four digits of your Social Security Number (SSN): This is a key piece of information for identity verification, especially if the account was used for tax purposes or other official functions. 
## What happens after verification
After you provide the requested information, the support team will process your request. Once your identity is successfully verified, your old account will be restored. In some cases, your old account may be merged with a newer one if you accidentally created a new account with the same details. 
Important security reminders
Protect your information: Cash App support will never ask you for your full debit card number, your sign-in code, or your account PIN. Do not provide this information to anyone, even if they claim to be from Cash App.
Beware of scams: All official communication from Cash App regarding account recovery will be through official channels. Be wary of unsolicited emails or messages asking for personal information.
## Be patient: 
The recovery process can take time, especially if your credentials have changed. Providing as much accurate information as possible will help speed up the process. 




