# [phone] Best Buy Open Box Return Policy

**Best Buy Open Box [phone] Return Policy**

Best Buy, one of the largest electronics stores in the US, allows consumers to return most products they are dissatisfied with. However, many buyers are unaware of their open box return policy.

## What is Best Buy’s open box return policy?

This policy allows customers to request a return by mail or in a physical store. When returning an open box item, you must present proof of purchase. Original receipts, gift receipts, delivery notes or credit card invoices are accepted.

Customers can return almost any open box item to Best Buy as long as they do so within the return and exchange window. This also includes refurbished, new, clearance or discounted items.

### What membership do you have?

For standard membership customers, returns must be made within 14 days of purchase. Elite and Elite Plus members have 30 and 45 days respectively. Additionally, when making a return request, Best Buy prefers that you present the original packaging and accessories.

It’s also important to know that Best Buy may deny your return request. This usually happens if you do not have valid identification or proof of purchase, or if the item has been tampered with.

### Do you need the original packaging to return items?

Fortunately, Best Buy will accept returns on products without the original packaging or box. Best Buy states that if something is missing, they can process your return with a non-refundable deduction from your refund. They do this to replace any missing parts in the package.

However, they will need a receipt or other proof of purchase for the packaging-free refund to be processed. Additionally, returns without packaging must be made within 14–45 days of purchase.

### Are Best Buy open box items worth it?

Open Box products are worth purchasing considering the price of the item. They are cheaper than new products and can save you money, but they run the risk of inferior quality.

If an item is labeled “open box,” it indicates that the package was opened and returned. It does not necessarily mean that the product is defective or damaged. For example, someone might return a smartphone with the box open because they didn’t like the model or color. However, be careful and consider trying the product before purchasing to avoid problems.

#### Do open box items have a warranty?

The Best Buy Outlet Guide states that open box items have a warranty, depending on the product category. An open-box MacBook Pro, for example, should have a 1-year warranty from the date of purchase. While most open box items come with a warranty, exclusions may apply. However, if the manufacturer’s warranty on an open box product has expired, Best Buy offers repairs and service for the product.

#### What is Best Buy Open Box Excellent?

The Open Box Excellent label on an item specifies the item’s operating conditions. When a product is returned to Best Buy, it is examined and tested to ensure it is in good physical and working condition.

Open box products may be labeled “Certified Excellent,” “Excellent,” “Satisfactory,” or “Acceptable,” depending on their operating condition. Most open box products also come with all parts and accessories, with exceptions noted in the product specifications.

#### Final thoughts

Best Buy’s open box return [phone] policy is comprehensive and inclusive. Customers who are dissatisfied with an open box product should not hesitate to return the item within the return period.

If you have lost the original packaging and extras when returning, don’t worry. Best Buy will still refund you, but may take a portion of your refund to replace missing parts. Before purchasing an open box product, remember to check its warranty and condition to ensure you get value for your money.

**Resource Link:**
https://medium.com/@rc9338288/1-833-562-1543-best-buy-open-box-return-policy-4185d36c1c89