# 1-866-203-7571 Fix 'Canon Selphy CP1300 Not Printing' Issue | Printer Tales

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The **Canon SELPHY CP1300** is a compact, wireless photo printer designed to deliver high-quality prints directly from smartphones, cameras, SD cards, and computers. With its dye-sublimation technology, portability, and easy connectivity, it’s a favorite for home users and photography enthusiasts alike.

However, like any printer, it can sometimes run into issues—especially the frustrating problem where your **Canon SELPHY CP1300 is not printing**. Whether the printer is turning on but not responding, showing an error message, feeding paper incorrectly, or simply refusing to print, this comprehensive guide from **Printer Tales** will help you diagnose and fix the problem step by step.

**Printer Tales Technical Suppor 1-866-203-7571**

## Table of Contents

1. Why Canon SELPHY CP1300 Is Not Printing
2. Basic Checks Before Troubleshooting
3. Fix Paper and Ink Cartridge Issues
4. Resolve Wi-Fi and Connectivity Problems
5. Fix Canon SELPHY CP1300 Driver Issues
6. Clear Print Queue and Reset Printer
7. Fix Error Messages on Screen
8. Update Firmware
9. Fix Mac & Windows Printing Issues
10. Advanced Troubleshooting
11. When to Contact Support
12. Preventive Tips

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# 1. Why Canon SELPHY CP1300 Is Not Printing

There are several reasons your **Canon SELPHY CP1300** may not print:

* Paper tray not loaded properly
* Ink cassette inserted incorrectly
* Paper jam
* Wi-Fi connectivity problems
* Printer driver issues
* Firmware outdated
* Print queue stuck
* Unsupported paper or ink
* Power supply problems

Understanding the cause is the first step toward fixing the issue.

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# 2. Basic Checks Before Troubleshooting

Before diving into advanced fixes, perform these quick checks:

### ✔ Check Power Connection

* Ensure the printer is plugged in securely.
* Try a different power outlet.
* Confirm the power LED is ON.

### ✔ Restart the Printer

1. Turn off the printer.
2. Unplug it from the power source.
3. Wait 60 seconds.
4. Plug it back in and turn it on.

A simple restart often resolves temporary glitches.

### ✔ Check Display Panel

The SELPHY CP1300 has a built-in LCD screen. Look for any error messages displayed.

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# 3. Fix Paper and Ink Cartridge Issues

The **Canon SELPHY CP1300** uses dye-sublimation technology and requires specific paper and ink sets.

### ✔ Ensure Correct Paper & Ink Set

Use only official **Canon SELPHY Color Ink / Paper Sets (KP-108IN, RP-108, etc.)** designed for the printer.

If you mix incompatible paper or reuse ink cassettes, printing may fail.

### ✔ Reinstall Ink Cassette

1. Turn off the printer.
2. Remove the ink cassette.
3. Check for wrinkles or slack in the ribbon.
4. Reinsert it firmly until it clicks.

⚠ Never manually rotate the ink ribbon excessively.

### ✔ Check Paper Tray

* Ensure paper is loaded shiny side up.
* Do not overfill the tray.
* Make sure the tray is fully inserted.

If paper is misaligned, the printer may refuse to print.

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# 4. Resolve Wi-Fi and Connectivity Problems

The **Canon** SELPHY CP1300 supports Wi-Fi printing from smartphones and computers. Connectivity problems are common causes of printing issues.

## Fix Wi-Fi Printing Not Working

### ✔ Restart Router

* Turn off router for 60 seconds.
* Turn it back on.
* Reconnect printer.

### ✔ Reconnect Printer to Wi-Fi

1. Go to Menu → Wi-Fi Settings.
2. Choose your wireless network.
3. Enter the correct password.

Make sure:

* Printer and device are on same network.
* Signal strength is strong.

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## Fix Printing from Smartphone

If printing from mobile:

* Ensure Canon PRINT app is installed.
* Reconnect printer inside app.
* Enable local network permissions.

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# 5. Fix Canon SELPHY CP1300 Driver Issues

If printing from Windows or Mac, driver problems can stop printing.

## Reinstall Printer Driver (Windows)

1. Go to Control Panel → Devices & Printers.
2. Remove Canon SELPHY CP1300.
3. Restart PC.
4. Download latest driver from official Canon website.
5. Install and reconnect printer.

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## Reinstall Printer on Mac

1. Open System Settings → Printers & Scanners.
2. Remove the printer.
3. Restart Mac.
4. Add printer again.

Outdated or corrupted drivers are common reasons for non-printing.

**Printer Tales Technical Suppor 1-866-203-7571**

# 6. Clear Print Queue and Reset Printer

Sometimes jobs get stuck in the queue.

## Clear Print Queue (Windows)

1. Open Devices & Printers.
2. Double-click Canon SELPHY CP1300.
3. Cancel all pending jobs.

Restart printer afterward.

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## Factory Reset Canon SELPHY CP1300

1. Go to Menu.
2. Select Reset Settings.
3. Confirm reset.

This clears corrupted configurations.

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# 7. Fix Common Error Messages

Here are typical errors and solutions:

### ❌ “No Paper”

* Reload paper tray.
* Ensure tray is fully inserted.

### ❌ “No Ink”

* Replace ink cassette.
* Reinstall cassette properly.

### ❌ “Paper Jam”

* Turn off printer.
* Gently remove jammed paper.
* Do not pull forcefully.

### ❌ “Communication Error”

* Check Wi-Fi.
* Restart devices.
* Use USB cable to test.

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# 8. Update Firmware

Outdated firmware can cause performance issues.

Steps:

1. Visit Canon support website.
2. Download firmware update.
3. Follow instructions carefully.

Firmware updates improve compatibility and fix bugs.

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# 9. Fix Windows & Mac Specific Issues

## Windows 10/11 Issues

* Disable “Use Printer Offline” option.
* Set SELPHY as Default Printer.
* Run Windows Printer Troubleshooter.

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## macOS Issues

* Ensure AirPrint compatibility.
* Update macOS.
* Reset printing system if needed.

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# 10. Advanced Troubleshooting

If basic fixes don’t work:

### ✔ Try USB Printing

Use direct USB cable instead of Wi-Fi to test.

### ✔ Check for Hardware Damage

* Inspect rollers.
* Look for broken tray parts.
* Check ribbon integrity.

### ✔ Test with Another Device

Print from different phone or PC.

If it prints from another device, issue is with original device.

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# 11. When to Contact Support

If your **Canon SELPHY CP1300**:

* Makes unusual noises
* Shows persistent error codes
* Fails after reset
* Doesn’t power on

You may need professional assistance.

📞 **Call Printer Tales Support: 1-866-203-7571**

Our experts can guide you step-by-step or provide repair solutions.

**Printer Tales Technical Suppor 1-866-203-7571**

# 12. Preventive Maintenance Tips

To avoid future printing problems:

✔ Use genuine Canon paper & ink
✔ Keep printer dust-free
✔ Avoid humid environments
✔ Do not overload paper tray
✔ Turn off printer properly
✔ Keep firmware updated

Regular care extends printer life.

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# Frequently Asked Questions

### Why is my Canon SELPHY CP1300 turning on but not printing?

Likely causes: connectivity issue, paper misalignment, or stuck queue.

### Can I use third-party ink?

Not recommended. It may cause errors.

### Why does it say paper jam but there’s no paper?

Sensor glitch. Restart printer or reset.

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# Conclusion

The **Canon SELPHY CP1300 not printing** issue can be caused by simple setup errors, connectivity problems, driver issues, or hardware faults. Fortunately, most problems can be fixed at home using the step-by-step troubleshooting methods above.

Start with basic checks like paper and ink installation, then move to Wi-Fi reconnection and driver reinstallation. If necessary, perform a factory reset.

If the issue persists, don’t hesitate to get professional help.

**Printer Tales Technical Suppor 1-866-203-7571**