# 1-866-203-7571 How to Fix Canon Pixma MG3620 Paper Jam? | Printer Tales

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Paper jams are one of the most common frustrations for anyone using a home or office printer. When your Canon Pixma MG3620 throws a paper jam error, it can halt your printing tasks and leave you scratching your head wondering what went wrong.

This guide will help you understand why paper jams happen, how to safely remove jammed paper, advanced troubleshooting steps, and tips to prevent future jams. Whether you’re a beginner or experienced user, by the end of this article you’ll be able to confidently fix paper jams and keep your Canon Pixma MG3620 running smoothly.

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## **Table of Contents**

1. Introduction
2. Safety First: Before You Begin
3. What Causes Paper Jams in the Canon Pixma MG3620?
4. Step-by-Step: Clearing a Paper Jam

* First: Turn Off the Printer
* Open Paper Trays and Doors
* Gently Remove Jammed Paper
* Check Paper Path and Rollers
* Close Everything and Test
5. Advanced Troubleshooting

* When Paper Won’t Move
* Small Bits of Paper Stuck Inside
* Multiple Consecutive Jams
* Errors After Clearing a Jam
6. Preventing Future Paper Jams

* Best Paper Practices
* Correct Loading Techniques
* Environmental Factors
* Routine Maintenance
7. When to Call for Professional Help
8. Frequently Asked Questions
9. Conclusion

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## **1. Introduction**

Paper jams might seem like a minor nuisance, but they can disrupt important print jobs and cause unnecessary stress. The Canon Pixma MG3620 is a reliable all-in-one printer, but like all devices that handle paper, it can experience issues when sheets don’t feed correctly.

The goal of this guide is to walk you through every step necessary to **safely fix paper jams** and minimize the chance of them happening again.

Whether you’re printing school projects, work documents, or photos, follow the instructions below to resolve paper jam issues effectively.

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## **2. Safety First: Before You Begin**

Before attempting to fix a paper jam, it’s important to follow basic safety precautions:

✔️ **Turn off the printer** before opening any covers.
✔️ **Unplug the power cable** to avoid electrical hazards.
✔️ Avoid pulling paper forcefully — this can damage internal parts.
✔️ Do **not use sharp tools** (like scissors or screwdrivers) inside the printer.
✔️ Handle the printer gently to avoid damaging delicate components.

These steps protect both you and your printer.

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## **3. What Causes Paper Jams in the Canon Pixma MG3620?**

Understanding why paper jams happen will help you fix them more effectively and prevent them in the future.

Here are the most common causes:

### **a. Incorrect Paper Loading**

If the paper stack is too high or improperly aligned, the printer may pull multiple sheets at once or skew the paper.

### **b. Poor Paper Quality**

Thin, bent, wrinkled, or torn paper can cause feeding issues.

### **c. Dust or Debris**

Small pieces of paper, dust, or foreign objects inside the paper path can block smooth feeding.

### **d. Humidity and Paper Curl**

Paper absorbs moisture from the environment which can make sheets stick together or curl.

### **e. Roller Wear**

The internal rollers that pull paper can wear out over time, especially if the printer is used heavily.

### **f. Wrong Paper Type Setting**

Using a paper type in the printer settings that does not match the actual paper can affect feed behavior.

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## **4. Step-by-Step: Clearing a Paper Jam**

Follow these steps carefully to clear a jammed paper from your Canon Pixma MG3620.

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### **Step 1: Turn Off the Printer**

1. Press the **Power** button to turn off the printer.
2. Disconnect the printer from its power source.

⚠️ *Never attempt to remove jammed paper while the printer is on.*

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### **Step 2: Open Paper Trays and Covers**

Lightly open the following to expose the paper path:

* **Rear paper tray**
* **Front cover**
* **Output tray**
* **Scanner unit** (if needed)

This gives you full access for inspection.

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### **Step 3: Gently Remove Jammed Paper**

Follow this method:

✅ **Pull paper slowly and evenly**
Pull the jammed paper in the direction of the paper path. Forcing it the opposite direction can damage parts.

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#### **If the Paper Is Near the Rear Tray**

1. Gently pull the paper straight out.
2. Do not wrinkle or tear the paper.

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#### **If the Paper Is Inside the Front**

1. Open the front cover fully.
2. Carefully pull the paper toward you.
3. If resistance is felt, stop. Try accessing from another side.

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#### **If the Paper Tearing Happens**

If paper tears and leaves scraps inside:

* Use **tweezers with soft tips** to avoid scratching.
* Remove every fragment.
* Make sure nothing remains in the roller gear area.

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### **Step 4: Check Paper Path and Rollers**

After removing the jammed sheet:

✔️ Look for any small scraps of paper
✔️ Check the **rollers** — the rubber wheels that feed the paper
✔️ If rollers look dusty, clean them (instructions below)

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### **Step 5: Close Everything and Test**

Once you are sure all paper is removed:

1. Close all covers.
2. Reconnect power and turn the printer on.
3. Load a small stack of plain paper properly.
4. Print a test page.

Your printer should now operate normally.

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## **5. Advanced Troubleshooting**

If your printer still has issues, consider these advanced checks.

---

### **A. Paper Won’t Move at All**

✔️ Check if any paper pieces are stuck deep inside.
✔️ Try manually turning the rollers (with the printer unplugged).
✔️ If rollers don’t turn smoothly, they may be dirty or worn.

---

### **B. Small Bits of Paper Stuck Inside**

Use these tools:

🔹 A flashlight
🔹 Soft tweezers
🔹 Clean cotton swabs

Carefully inspect the entire paper path for tiny bits. Even a small scrap can cause repeated jams.

Never use sharp metal tools.

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### **C. Multiple Consecutive Jams**

If jams keep happening, even after clearing:

✔️ Check paper type and size settings on your computer.
✔️ Confirm paper is not damp or crinkled.
✔️ Reload paper carefully, aligning guides snugly.

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### **D. Errors After Clearing a Jam**

If the printer still shows a paper jam error:

1. Turn off the printer.
2. Disconnect the power.
3. Wait 5–10 minutes.
4. Restart the printer with a fresh stack of paper.

Sometimes the internal sensor needs to reset.

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## **6. Preventing Future Paper Jams**

Prevention is key to minimizing future issues.

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### **A. Best Paper Practices**

✔️ Always use **good quality, clean, flat paper**.
✔️ Avoid old, humid, curled, or torn paper.
✔️ Fan the paper stack before loading to keep sheets separated.

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### **B. Correct Loading Techniques**

✔️ Never overfill the tray.
✔️ Align paper guides snugly — but don’t bend the sheet edges.
✔️ Load paper with the print side down (for most jobs).

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### **C. Environmental Factors**

Paper absorbs moisture when humid and becomes brittle when too dry.

✔️ Store paper in a cool, dry place.
✔️ Keep paper in its original packaging until use.

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### **D. Routine Maintenance**

✔️ Clean the rollers every few months:

* Use a lint-free cloth slightly dampened with water
* Rotate rollers to clean the full surface
* Do not use alcohol or harsh cleaners

✔️ Remove dust from trays and paper paths.

**Printer Tales Support is available at 1-866-203-7571**

## **7. When to Call for Professional Help**

If you’ve tried all steps and still have issues:

📞 **Call Printer Tales Support at 1-866-203-7571 for expert help.**

You may need:

* Internal sensor inspection
* Roller replacement
* Mechanical servicing
* Firmware update from Canon

Support can walk you through any remaining steps or service options.

**Printer Tales Support is available at 1-866-203-7571**

## **8. Frequently Asked Questions (FAQs)**

### **Q1: Why Does My Canon Pixma MG3620 Jam With Every Print?**

Consistent jams often point to:
✔️ Poor paper quality
✔️ Incorrect loading
✔️ Dirty or worn rollers

Try cleaning rollers and using fresh paper.

### **Q2: Can I Use Any Paper Type?**

No. Thicker card stock or slick photo paper requires correct printer settings. Using the wrong paper type can cause jams.

### **Q3: Why Does My Printer Jam When Printing Photos?**

Photo paper tends to be thicker or coated — if the printer settings aren’t matched, the feed mechanism may struggle.

### **Q4: Is Paper Curl a Real Problem?**

Yes. Paper that’s curled won’t feed straight and often causes jams. Always flatten it before loading.

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### **Q5: Can I Fix a Jam Without Turning Off My Printer?**

No. Always turn off and unplug before clearing a jam to avoid hardware damage or electrical risk.

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## **9. Conclusion**

Paper jams are a common but manageable issue. With the Canon Pixma MG3620, most jams are caused by simple problems such as bad paper feed or small scraps left inside the machine.

By following the steps above — from safe removal to advanced checks and preventative care — you’ll reduce downtime and keep your printer printing smoothly.

And if you ever need personalized support or professional guidance, **Printer Tales Support is available at 1-866-203-7571**.