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title: How do I get a refund if I don't have the same credit or debit card?

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# How do I get a refund if I don't have the same credit or debit card?

Unless you have the same credit or debit card as you used to buy your ticket, you will need a new one to request a ticketmaster refund.

In some cases, requesting a refund through Ticketmaster will make you unable to use the same credit or debit card that you initially used. This brings up the question: **Ticketmaster can refund you to a different card or account? The next step on how to proceed with that situation with Ticketmaster and what to expect is described below.

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Ticketmaster has a system of issuing refunds.

Where an Event Organizer has agreed to issue a refund to a customer, Ticketmaster will provide a “Request Refund” feature in your My Account dashboard. After requesting the refund, they are refunded back to the same payment method you used to buy the tickets when you purchase the tickets at Ticketmaster. 

Thus:

Refunds may not be made to a different payment system than that in which they were initially made. 
* In case your initial card is no longer valid, there is provision (see below) that might permit the bank to take the money.

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When you change the Card Number and Keep the same Bank Account.

In case of a change in credit card or debit card number (say card is renewed or replaced) but card number remains connected to the same bank account, ticketmaster can still issue the refund to the same bank account. 

In such cases:

Whatever the card number is, your refund will be sent to your card holder bank account.
If there is a problem with the refund being processed using the new card details, a **Fan Support Representative** may get in touch with you. 

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## What You Should Do

1. Enter your Ticketmaster account and click on My Account.
2. Find a **Request Refund** button under your order (assuming that your event should allow refunds).
3. Submit the refund request.
4. Allow Ticketmaster to take care of it. The refunds are usually sent back to the payment method used initially. 
5. In case you have lost your original card, call your bank or card issuer, who can possibly send the returned money to your new card or account.
6. Should there be an issue, a **Fan Support Representative** can contact to enquire about it. 

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## Timeframe & Processing

After the refund is made, it is expected to be reflected in your account within 57 business days, depending on how fast your bank is with it. 
* Remember: delays are caused by banking systems, intermediaries or the policies of the issuer of the card.

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## Key Takeaways

Ticketmaster refunds should be returned to the original mode of payment with which the tickets were purchased.
In the event that the card number has changed, but the same bank account is used, refunds can still be made to the same account.
Your **bank or card issuer** will be able to re-issue or accept refunds on closed or replaced cards in many cases.
In case of a problem, it can be solved by ** Ticketmaster Fan Support.
