How Do I Fix an Error on My Booking with Hawaiian Airlines?

To fix a booking error with Hawaiian Airlines, visit "My Trips" online, call 1-888-843-9199, or seek assistance at an airport ticket counter.

Travelers occasionally encounter errors in their flight bookings, whether due to typos, wrong dates, or incorrect destinations. Hawaiian Airlines offers several options to rectify these mistakes, ensuring a smooth travel experience. This detailed guide outlines the steps, policies, and tips to address booking errors with Hawaiian Airlines effectively.

1. Types of Errors in Hawaiian Airlines Bookings

Understanding the specific error is crucial for resolving it efficiently. Here are the most common types of booking mistakes:

Common Booking Errors:

Misspelled Passenger Names: Errors in name spelling due to typos.
Incorrect Travel Dates: Selecting the wrong departure or return dates.
Wrong Destination or Origin: Booking flights to or from the wrong location.
Class of Service Errors: Selecting an unintended travel class, such as Economy instead of Business Class.
Payment Issues: Errors with billing information or incomplete payment transactions.
Missing Passenger Details: Forgetting to add loyalty numbers or contact information.

2. Immediate Actions After Spotting an Error

Step 1: Review Your Confirmation Email

Upon booking, Hawaiian Airlines sends a confirmation email summarizing your itinerary. Check the following details for accuracy:

Passenger names
Flight dates and times
Route and destinations
Payment confirmation

Step 2: Act Quickly

Hawaiian Airlines follows a 24-hour risk-free cancellation and change policy. Acting within this window minimizes costs and complications.

Step 3: Gather Booking Information

Have the following ready to expedite corrections:

Booking reference number
Passenger details as entered during booking
Details of the error
Supporting documents for name changes (if applicable)

3. Methods to Fix Booking Errors with Hawaiian Airlines

Hawaiian Airlines offers several channels to amend booking errors, including online tools, customer support, and in-person services.

Method 1: Fix Errors Online

Step 1: Access Your Booking

Visit the Hawaiian Airlines website.
Navigate to the "My Trips" section.
Enter your confirmation code and last name to retrieve your booking.

Step 2: Identify the Issue

Review your booking details to pinpoint the error.

Step 3: Make Necessary Changes

Name Corrections: Minor corrections (e.g., up to three characters) can be updated online. For major corrections, contact customer service.
Date or Route Changes: Use the "Change Flight" option to select new travel dates or destinations. Note that fare differences and fees may apply.
Contact Information Updates: Correct any errors in your phone number, email address, or frequent flyer details.

Step 4: Confirm Changes

Review the updated itinerary.
Pay applicable fees and fare differences.
Receive an updated confirmation email.

Method 2: Contact Hawaiian Airlines Customer Service

Step 1: Call the Support Team

Reach Hawaiian Airlines at 1-800-367-5320 for assistance with booking errors.

Step 2: Provide Booking Details

Share your booking reference number and explain the issue clearly. Provide supporting documents for specific corrections, such as legal name changes.

Step 3: Confirm the Solution

Customer service can:

Update the booking on your behalf
Inform you of any fees
Email you the revised itinerary

Method 3: Visit a Ticket Counter

Steps to Follow:

Visit a Hawaiian Airlines ticket counter at the airport.
Present your booking confirmation and government-issued ID.
Request assistance with the booking error.

This option is ideal for last-minute changes or urgent travel issues.

4. Hawaiian Airlines Name Correction Policy

Minor vs. Major Name Corrections

Minor Corrections: Spelling errors involving up to three characters are considered minor and often incur minimal or no fees.
Major Corrections: Legal name changes (e.g., due to marriage or divorce) require documentation, such as a marriage certificate or court order.

Fees for Name Corrections

Within 24 Hours: No fees under the risk-free cancellation policy.
After 24 Hours: Fees depend on the timing and nature of the correction.

Steps for Name Corrections

Access your booking through "My Trips."
Use the "Edit Passenger Details" option to update the name.
Upload required documents if necessary.
Confirm the changes and pay applicable fees.

5. Modifying Travel Dates or Destinations

Changing Dates or Destinations Online

Log in to the "My Trips" section on Hawaiian Airlines’ website.
Select the "Change Flight" option.
Choose new dates or destinations from the available options.
Pay any fare differences and change fees.

Fees for Changes

Within 24 Hours: Free under the risk-free cancellation policy.
After 24 Hours: Change fees vary based on the fare type and timing of the change.

Tips for Date and Route Changes

Consider fare sales to minimize additional costs.
Opt for flexible or refundable fares when booking to allow for future adjustments.

6. Resolving Payment Errors

Identifying Payment Issues

Check your email for payment confirmation.
Review your bank or credit card statement for duplicate charges or pending transactions.

Resolving Payment Problems

Verify your billing information in the "My Trips" section.
Re-attempt the payment with accurate details.
Contact Hawaiian Airlines customer support for unresolved issues.

Refunds for Duplicate Charges

If you’ve been charged multiple times, request a refund by contacting customer service. Provide proof, such as bank statements or transaction IDs.

7. Hawaiian Airlines’ 24-Hour Risk-Free Policy

Overview

This policy allows passengers to cancel or modify bookings within 24 hours of purchase without incurring fees.

Eligibility Criteria

Applies to tickets booked directly through Hawaiian Airlines’ website or app.
Does not apply to tickets booked within 24 hours of departure.

Steps to Use the Policy

Access your booking via "My Trips."
Select "Cancel" or "Change Flight."
Confirm the refund or updated details.

8. Tips to Avoid Booking Errors

Double-Check Your Details

Confirm passenger names, travel dates, and destinations before completing the booking.
Use government-issued IDs for accurate name input.

Use Hawaiian Airlines’ Mobile App

The app provides a convenient way to book, manage, and review flight details.

Save and Organize Booking Emails

Retain confirmation emails for quick reference.
Set reminders for travel dates to stay organized.

Opt for Travel Insurance

Travel insurance can cover costs related to unexpected changes or errors.

9. Frequently Asked Questions (FAQs)

Q1: Can I make changes to my booking at the airport?

Yes, Hawaiian Airlines ticket counters assist with changes, especially for last-minute travel needs.

Q2: What happens if I misspell my name?

Minor name corrections can often be handled online. Major corrections require customer support and documentation.

Q3: Are there fees for changing my flight?

Fees depend on the timing and type of change. Changes within 24 hours of booking are free.

Q4: How do I confirm that my changes were successful?

You will receive a new confirmation email with updated booking details after changes are processed.

By following this guide, you can efficiently address booking errors with Hawaiian Airlines, ensuring a seamless travel experience. Remember to act promptly and utilize the airline’s customer service options for any complex issues.