If your bill is $16.99, you are on the Premium Plus (Ad-Free) plan. This plan includes offline downloads and your local NBC channel. To audit your Peacock TV billing or downgrade to the $10.99 tier, contact the billing team at 1-888-824-9427. FAQ 1: Why did the price increase from $7.99? Peacock updated its pricing for all tiers in late 2025. FAQ 2: What is the "Peacock Select" tier? A basic $7.99 plan with limited NBC/Bravo content. FAQ 3: Can I get a credit for a service outage? Yes, call 1-888-824-9427 to report downtime for a potential credit. FAQ 4: Why was I charged twice this month? You may have two active accounts under different emails; call us to merge them. FAQ 5: How do I update my expired card? Manage it under 'Plans & Payments' or call 1-888-824-9427.