--- tags: money-service --- # Nokanda Nokanda app makes it easy to interact with Telco services and mobile money services through our secure app. To use this app you must have a sim card installed from one of the supported networks #### Nokanda becomes first locally made App to rank #1 on Google Play Store Rwanda number one spot on Google Play Store’s, “Top Free” category in Rwanda. The ranking, which often belongs to social media giants such as, WhatsApp and Facebook reflects a change in priorities for mobile users in the country https://www.cnbcafrica.com/east-africa/2020/06/04/nokanda-becomes-first-locally-made-app-to-rank-1-on-google-play-store-rwanda/ - Mobile Cashless Payment App - Ranked #1 on google play store - Also works for iOS - Usually #1 is facebook or google services - Why did it become popular? - One of the things that helped with the populatity? - People have been switching their transactions to cashless because of COVID19 - **Bad user experience for USSD** - Nokanda Intergrated with existing services and provides a contact list and works offline - Even without internet connection it will work which is a defrenciattor - International apps do not take into consideration that the internet connection is intermittent - Takes the extra work out of remembering the short codes - What are the short codes? - What prompted you to create this app? - Fans of cashless, but the experience was not pleasant (because of USSD?) - App came at the time when Cashless economy pushed by the goverment ## Interview ### Ernest Kayinamura, CEO @HEXACOMB Mr. Kayinamura is Founder and Chief Executive Officer of Hexakomb, LTD, a software and IT consulting company. He is responsible for the business development and overall operations of the company in the US and Africa. He has over a decade of experience solving complex business problems with sophisticated enterprise information and communication technology, networks and applications. Previously he was Head of ICT North America area of Enel, one of the largest energy companies in the world with annual turnover of 85 billion dollars and 70,000 employees worldwide. In this role, he was responsible for budgeting, planning and executing technology infrastructure and enterprise software application investments for 5 offices and over 70 power plants in the US and Canada. Mr. Kayinamura has global professional and educational experience from the USA, Canada, UK, Italy, Belgium, Ethiopia, and Rwanda. He holds an MBA from the Babson College Graduate School of Business and holds a Bachelor of Science from the University of Connecticut. In addition, he completed the Executive Program from the MIT Sloan School of Management. ### Intermittent Internet Connection - What are the impacts of intermittent internet connection on the user expeirence of mobile money payments in Rwanda? - How does intermittent internet connection impact the building of other technological solutions in Rwanda? - Factors that impacts the user experience outside of the user interface? - For example, education - adoption - Could you explain more about why the connection is intermittent if used on mobile data? ### Cross Network Payments Since Nokanda is simplifying the payment experience for individual networks, and also unifiying them into one application. From our interviews there were personas who had either multiple phones, or multiple sim cards. They used MTN mostly because it seems to be the most popular payments, while Airtel was perceived to have better rates and internet/speed and packages. - Is there any demand for cross network payments? - What benefit do you see cross network payments having? - What are the limitations currently? - Why do you think these limtiations exists? ### How it works #### #### Supported networks [MTN Rwanda](https://hackmd.io/...) [Airtel Rwanda](https://hackmd.io/...) #### Functionaltiy By Network ##### [MTN Rwanda](https://hackmd.io/...) 1. Buy Airtime - MTN Rwanda - How is this done? ##### [Airtel Rwanda](https://hackmd.io/...) 1. Buy Airtime - Airtel Rwanda - How is this done? ##### Across Networks **@juma** ignore these tasks - [ ] Create flow diagrams ```mermaid graph LR 1(...) --> 2(...) --> 3(...) ``` Send Mobile Money - [ ] Create flow diagrams Pay for Electricity - EUCL - [ ] Create flow diagrams Pay for Water - WASAC - [ ] Create flow diagrams Pay Irembo Bill - [ ] Create flow diagrams Pay RRA Taxes - [ ] Create flow diagrams Pay DSTV Rwanda - [ ] Create flow diagrams Pay Startimes Rwanda - [ ] Create flow diagrams Pay CanalTV Rwanda - [ ] Create flow diagrams ## Mentioned in Personas - [Persona ...] https://dovetailapp.com/projects/e6a2b9f7-b43c-4511-a419-5295e0dcc0c1/data/78e20879-798c-4d43-a6c3-f621f29c2d2d - [Persona ...](https://hackmd.io/bedmoney...) - [Persona ...](https://hackmd.io/bedmoney...)