# Diary Study Instructions

## What is a diary study?
We used diary studies as an additional tool to the interviews we did in order to get insights. Diary study was used as a research method so we could collect touchpoints about the research we have been doing.

### Why did we do diary studies?
In our project Store of Value & Payments diary studies served us as a tool for confirmation. We used diary studies in order to see what what interviewees said is matching with what they do in practice.

For Converting Bitcoin to local currency we used diary studies to see what was the process for registering, creating an account, verifying your account and actually converting Bitcoin to local currency.

We gathered information from different countries so we can see the various processes in different parts of the world.

### Process for Diary Studies
In a period of time that was predicted for a diary study, participants are required to take notes of their experience, emotions that were provoced, screenshots of issues, warnings, flows and interesting messages on their phone regarding the study.

In order to avoid unreliable data the best option is that participants create a note right after the action, so in-the-moment.

Transactions and KYC are two different diary studies that we did.

Participants can use Airtable an online platform in order to record their transactions or we can do it through a chat where we can ask additional question.

#### TRANSACTIONS (instructions for participant)
- Participant took notes for every transaction they make in a period of 3 weeks notes need to be taken in-the-moment about their experience so we can avoid data being filled in from memory.

Steps on how data should be documented:
1. Spent money
- Date & Time
- What they sped their money on / short description
- How much was the transaction
- Payment Method
- Type (income, repayment, borrowed to friend, phone & internet, debt payment etc)
- Was there any fees
- Caused emotions
- Attachments
2. Received money
- Date & Time
- What is the amount of money they received
- Short description
- Payment Method
- Type (loan, salary, friends or family paying back, etc)
- Caused emotions
- Attachments
3. Savings
- How much money they put on the side
- Was there any fees if money was transfered from one account to the other
- What account they are using for savigns
- Caused emotions
- Attachments

#### KYC & Converting Bitcoin to local currency (instructions for participant)
Participants need to take notes in-the-moment about their experience so we can avoid data being filled in from memory, notes need to be taken in a period of time that was predicted for a diary study.

##### BlueWallet
- Participants should download a BlueWallet and describe their experience
Steps on how data should be documented:

- Downloaded BlueWallet
- Add Wallet
- Choose Wallet
- Bitcoin Wallet
- 24 mnemonic phrase
- Receiving a payment
- Sending money from BlueWallet to Paxful
- How long it took to receive funds on BlueWallet?
- How big was the fee?
- How long it took to receive the funds on Paxful?

##### KYC & Converting Bitcoin to local currency
Steps on how data should be documented:
1. Downloading an app
2. Creating & confirming the account / potential issues with it
- Email Confirmation
- Phone number Confirmation
- Update Username
- Finishing the account setup / state and postal code
3. Verifying the account
- ID Verification
- What documents can be provided if there is a list?
- What document participant uploaded and in what format?
- How long ID Verification took?
- Failed ID Verification - why and what are the other options?
- Easy & smooth or long & tedious process?
- How comfortable participants felt with entire process and what emotions were induced.
- Address Verification
- What documents can be provided if there is a list?
- Check if there is a way to upload the address from GPS or IP Address / location detection
- What document participant uploaded and in what format?
- How long Address Verification took?
- Address Verification failed - why and what are the other options?
- Easy & smooth or long & tedious process?
- How comfortable participants felt with entire process and what emotions were induced.
4. Receiving payments
- How long it took to receive the payment
- How big was the fee?
5. Looking for buyers
- Are there any buyers on Paxful from your country?
- If not, who do you reach out to?
- How long does it take to find a buyer on your own?
- Did you feel comfortable about the process?
- Availability of payment methods
6. Converting to local currency
- Payment was from Paxful to Paxful or some other wallet?

Describe the process:
- How long it took to convert Bitcoin to local currency
- Do you intend to continue using Paxful or maybe switch to some other P2P

### Importing/Structure/Sensore data in Airtable (instructions for researcher)

1. Import all the information, notes, emotions and attachments if the participant used a chat or other tool to document the process and din't use a form
2. Structure the information (examples in Airtable)
3. Remove all fragile information that can identify participants
4. Researcher should pull certain interesting bullet points from a Diary Study

:::success
##### Transactions
- Starting Amounts
- Most used Payment Method
- Emotions that certain transactions caused
- Does a Diary Study prove something different from what participant said in an interview
:::
:::info
##### KYC & Converting Bitcoin to local currency
- Issues with Verification
- Issues with finding buyers
- What were the other obstacles
- Availability of payment methods
- Transactions fees and how participant felt about it
- How long it took to convert Bitcoin to local currency?
- Will participant continue using Paxful and if not, why not?
:::
5. Review
6. PUBLISH