--- tags: website-content --- # Opensource ❤️ User Research #BitcoinDesign Many open-source projects lack insights that companies have on usage patterns, and user attitudes through analytics, sales and support. Since we cannot rely on precise data to understand user behaviour we've got to lean heavily on UX Research. The problem is... --- ### Tweets #### Disconnect Open source teams are usually blind as to how end users interact with the tools they build. Contributors, reviewers and maintainers work with simmilar bias to each other. > "discussions about usability and UX issues in OSS communities were largely influenced by the personal opinions and experiences" Personal preferences/opinions of contributors #### Under Funded UX Research is expensive, underfunded and in open-source there is often times the resources to allocate to research efforts. So contributors make design + technical decisions get made by through personal preferences/opinions and very technical teams usually don't have the context to get hardly rarely ###### REF - https://jancborchardt.net/usability-in-free-software - https://github.com/ipfs-inactive/user-research/wiki - https://uxdesign.cc/user-research-in-open-source-design-survey-case-study-c1713aebf86c - https://gitlab.com/gitlab-org/ux-research/-/issues/103 - https://www.redhat.com/en/blog/designing-better-user-experience-open-source-software - https://www.researchgate.net/publication/324659670_How_Do_the_Open_Source_Communities_Address_Usability_and_UX_Issues_An_Exploratory_Study/link/5c3e45a8299bf12be3cb2eca/download -