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# System prepended metadata

title: Meeting Notes - Juma
tags: [rwanda]

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tags: rwanda
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# Meeting Notes - Juma

What would be interesting to put on the Rwanda page?

- Upcomming Startups who are trying to look at payments.
- Vuga Pay
- Another friend who are trying to use cashless online, up to 1000 francs
    - Ask startups what information would be useful for them to design their products in Rwanda? What would they like to see on a page.
    - What kinds of information they are having difficulty finding about the market?
    - What user experience problems are they looking to solve?

1. Why is rwanda going cashless?
2. Why is people doing 
3. How is the bank interacitng with the telecom, and what are th challenges they are facing?

Jelenas ideas
1. What is the reason why Rwanda is going cashless? Is everyone benefiting from that?
2. How do financial institutions improve their fintech tools so they don't lose their customers? 
3. How do they know that something needs improvment? Do they have some kind of statistics that helps them follow their performance?  
4. As mentioned on our call how do they make decisions on improving UX or onboarding?
5. What is usually a solution for those kind of problems and what department is working on solving them? 
6. Is there any educational program for people that are not computer literate and how do they onboard new customers in rural areas?
7. Is there any differences in services available for people using a smart phone and someone who has an old phone?
8. What kind of research they have done on their UX? What kind of feedback they have been getting? 
9. What are the long term benefits for their customers for going cashless?
10. Is there a risk of chargeback on mobile service providers? What if you send money to a wrong phone number and realise that a little too late? Can you contact MTN agent and ask for your money back? What is the procedure?  
11. Are banks pushing cashless as well and if they do, what kind of interest they have in it? 
12. Are fees going to change at any point if everyone goes cashless and starts using MTN for example? 


