---
# System prepended metadata

title: Interviewer Manual

---

# Interviewer Manual

## Why do we do interviews?
We did interviews so we can get a better understanding about the behaviours, patterns, conveniences and what are the main problems users are facing.

Following the structure of the interview and respecting peoples privacy we will be able to collect all the necessary data.

## How we recruited interviewers?
Because this was a project with an international span -- and a few months into the COVID19 pandemic we had to find an ethical approach to conducting the interviews.

We reached out to our network and found interviewers in Rwanda, Trinidad, Eastern Caribbean, and Indonesia.

Translating and transcribing some interviews that will be done in other languages other than English.
> **NOTE**
> Automated translation tools are mostly just for english speakers.
> 
> When building a system on the global scale of bitcoin, it is important to be inclusive of people in areas where fintech is still emerging.

## How do we conduct the interview?
Due to COVID-19 all the interviews conducted were remote, over the phone. 

**STRUCTURE**

FINDING INTERVIEWEES
1. Contact potential participants
   - Do a quick screener to see if the interviewees are qualified to participate
   <small>Some of these questions we gathered can be delivered as a survey / screener before hand. Since this was a research discovery project we opted to go straight into interviews.</small>
2. Inform them about the research
   - [What is BED.MONEY](https://hackmd.io/6NKHSaQkQhOpTaO0MpuAdg)
   - [Why we do this](https://hackmd.io/6NKHSaQkQhOpTaO0MpuAdg)
   - [How we do this](https://hackmd.io/6NKHSaQkQhOpTaO0MpuAdg)

DATE & TIME
3. Interview needs the be scheduled so it fits the interviewer and the interviewee, so we avoid any incoveniences and delays
   - Set the date and time at least 24 hours ahead

GDPR
4. Ask for consent to record the call
   - Explain why: We will be recording the call for the purpose of analyzing it later
5. Recommend to interviewees not to disclose anything that can directly identify them or what they wouldn't like being exposed  and don't ask any personal questions 
   - First and last name
   - Location
   - Email address
   - Bank account number
   - Social security number
   - Passport number
6. Assure interviewee that anything they are not comfortable with will be removed

INTERVIEW
7. Approcah the interview as a casual conversation
   - There is a person on the other side of the phone, take their emotions into consideration 
   - Don't be pushy, if someone doesn't want to disclose all the information 
   - Try to cover the core topics we are reseraaching, you can diverge on the format of the questions 
8. Before interview start with an [INTRO](https://hackmd.io/NxwaBdy4Su67jUZM-iBl8Q)
9. [QUESTIONS](https://hackmd.io/32HQylgKTUGEFnypXSv1iA) 
10. Lead the conversation so we get all the necessary information, pull the interviewee where you want him/her to be
11. Finish the conversation with [OUTRO](https://hackmd.io/NxwaBdy4Su67jUZM-iBl8Q) and [COMPENSATION](https://hackmd.io/B5p9yLhsSbCJM_L8ZFiNOg). 