---
title: Sprint 4
description: Abgabe von Team 2 im Sprint 4
lang: de
---

# Team 2 - Sprint 4

[toc]

## Celonis Mamma Mia

### Variant Explorer

#### PROCESS VARIANTS - QUESTIONS:

1. What is a variant?
a) A variant is a path through the processes' activities. It is one version of how the process looks like.
2. How many different process variants exist?
118
3. How many cases are covered by the first variant?
377
4. How many cases are covered by the first three variants?
377 + 322 + 177 = 876 cases

#### HAPPY PATH - QUESTIONS:

5. What does the initial path (first variant) display?
c) The initial path shows the most frequent ‘as is’ process in the log data.
6. How many activities does the happy path (most common variant) consist of?
c) 8
7. What is the customer satisfaction rate of the happy path?
a) 2 out of 5

#### OTHER VARIANTS - QUESTIONS:

8. Display the first four variants in the variant explorer. What does the 4th most common variant look like? Use process animation.
c) The pizza is ordered by phone, but the customer needs to be called again.
9. What is the purpose of the activity “Order by phone” in the pizza order process? What effect does this activity have on the business performance?
It is one of three ways pizza is ordered and 1,120 orders are taken that way.
10. What does the most common variant look like for pizzas that have been ordered through the website?
a) After the website order is received, the customer needs to be called again.

### Analysis Components

#### OVERVIEW - QUESTIONS:

1. How many pizza orders have been taken through the website on Friday?
d) 85
2. On which day of the week is Salami not the most popular pizza type?
b) On Tuesday people like Funghi better.

#### COSTS - QUESTIONS:

3. How many pizza orders have to be re-baked and what are the total costs for these cases?
281 orders and 4287€
4. When was the phone bill the highest and how many orders were taken through the phone?
In April 2018 the phone bill was 622€ for 45 orders.

### Process Conformance

#### CONFORMANCE - QUESTIONS:

1. Consider the violation resulting from calling the customer. Which customer type has the highest number of violations for this activity?
b) Student
2. Have a look at the cases where customer satisfaction is 5 out of 5. How much percentage of cases are compliant and what are the two mostly related violations?
49%, call customer and departure pizza is followed by plan route

### Process Automation

#### AUTOMATION - QUESTIONS:

1. What is the automation rate of the happy path?
a) 22%
2. Have a look at the variant with the longest throughput time. What attracts your attention?
The throughput time is 82 minutes and automation rate is 18%.

## Process Mining - Fast Facts[^1]

**Prozessanalyse**: Process Mining analysiert Geschäftsprozesse basierend auf Event-Logs, um reale Abläufe und deren Effizienz zu verstehen.

**Visualisierung**: Es visualisiert Prozessflüsse, identifiziert Engpässe, Abweichungen und Verbesserungsmöglichkeiten.

**Datengetrieben**: Nutzt große Datenmengen aus IT-Systemen wie ERP und CRM, um präzise Einblicke in tatsächliche Prozessabläufe zu erhalten.

**Optimierung**: Unterstützt die kontinuierliche Verbesserung von Prozessen durch Identifikation von Ineffizienzen und Implementierung von Best Practices.

**Compliance**: Hilft, Regelkonformität sicherzustellen, indem es prüft, ob Prozesse den festgelegten Richtlinien und Vorschriften entsprechen.

### Arten von Process Mining[^folien1]

- **Erkennung**
- aus Log-Daten automatisch Ist-Prozessmodelle erstellen
- **Übereinstimmung**
- Abweichungen des Ist-Prozesses gegenüber dem vorgegebenen Modell erkennen (Standardisierung, Compliance Audit, …)
- **Operative Unterstützung**
- Echtzeithilfe bei der Vorgangsbearbeitung durch Erkenntnisse aus dem Process Mining
- **Erweiterung**
- bestehender Modelle um Verbesserungen oder real existierende Situationen

[^1]: ChatGPT 4o: Fasse die wichtigsten Punkte zu Process Mining zusammen. Bitte halte dich etwas kürzer und mach ca. 4-5 Stichpunkte.
[^folien1]: AvG Foliensatz 05_Process Mining S.22