---
# System prepended metadata

title: 2023-11 Support Squad Meeting Agenda
tags: [Support Squad Meeting]

---

# 2023-11 Support Squad Meeting Agenda

This is an overview/agenda for the upcoming 8th November, 2023 Support Squad meeting.

## Updates

- Welcome Eva (`@for.eva.new`) to `@support-patrol`! :tada:

## Support Role Audit

- 800 people with the `@support-squad` role!
- Sarah recently did a [survey of `@team-docs`](https://discord.com/channels/830184174198718474/916064458814681218/1168260329776627772) to find out why people selected the role, and what good ways of engaging them might be. Do we want to do the same for `@support-squad`, and if so, what do we want to ask? Some ideas to start the conversation:
	- re: `@team-docs` survey. Why did you select the role?
		- :book: I am knowledgable about parts of Astro, and would like to help others
		- :question: I participate in the `#support` forum, asking/answering support questions
		- :green_heart: I like the colour green
	- Ask about ways people would like to get involved with `@support-squad`. e.g.
		- Get notified about Support meetings

## Support Patrol votes
* currently negative votes do not count, if that's ok or of we manage to find a simple yet inclusive voting system
* example suggestion : both + and - count and we need at least 4 votes not 3 as we're growing, with min 51%, which means +3 NOK, +4 OK, +2 -2 NOk, +3 -1 OK, +3 -2 OK, +3 -3 NOK, +4 -3 OK,... which is very easy to reach and very low barrier given that we could ping voters groups to speed up votes.
* Rationale : The - consideration is only a safeguard and a minimal guarantee that this process is mindful for the Astro community guide. With + only counting even profiles not mindful of the community guide can with time and patience make it through.

## Support Docs

- Comments about [Support Patrol Invite](https://hackmd.io/8O_csyUjTB-6CfGbL7Tf0w).
  - Language around voting may need updating.
  - Note: This is only a guide, and not a formal document/process. And feel free to raise ideas to improve it!

## Houston Bot

- `/ptal` command for requesting eyes on a GitHub PR
- Discussion on surfacing unanswered questions - [redirect non answered support to general](https://github.com/withastro/houston-bot/issues/12)

## TAGS!!!! Suprise attack!

## Stats

### Integration stats

![image.png](https://hackmd.io/_uploads/HkZuaR_Qa.png)

### Adapter usage over time

![image.png](https://hackmd.io/_uploads/SyfuC0u7a.png)
