# Support Squad Guide

## How can you contribute?

- Answering questions #support (note: mention #support-ai?)
- provding a reference from Astro docs is highly recommended (see knowledge base)
- providing a working example that solves their problem
- Instead of writing code and fixing a problem for one person, think of adding an example to an exsiting set or start your own, that can speed up the next case with the same issue.
- Answering questions on StackOverflow or Reddit (note: expand to give brief instructions & links to SO guides)
- sorting github withastro/astro issues, contributing with comments, tests, reproductions, or even fixes.
- transfer in both directions, real issues from Discord to github and issues that are more of troubleshouting step by step discussion can also go from github to Discord.
- How support squad can help docs: https://contribute.docs.astro.build/roles/support-squad/

## Roles

- Support Squad
- Support Patrol
- Support Mod

## Providing support

### Searching for previous answers

Discord provides built-in search features, both for the server, and for each forum. The server-wide search is much more feature complete, and is the one we'd recommend using.

### Handling situations

*reusable phrases, how to exit a situation, etc.*

## Knowledge base
- Astro docs Guides, API reference, everything
- Astro Examples : Astro repo, Astro Templates, Astro Themes, Community repos
- Astro release information
- Astro pre-release warnings from Core Team on support channel
- withastro/roadmap it happens a lot that people come with ideas, it is important to consolidate similar ideas in the same github Discussions
- Discord already answered questions help you learn from the exeprienced members of the community