# MOVED - Order Process

###### tags: `UserJourney` `svdvs`

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TBD:
-

Notes:
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* Add line to receipt to advice customer to download app if no identification
* Open OTP process and required services

Open questions:
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**Tero:**

* Is there an option for table ordering in flowpos?
* How to add orderNumber to receipt for inStoreScreen order process?

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# Different scenarios

1. Generic order process
2. Customer identification at the counter
3. Customer identification at the counter (userLevel > basic)
4. Customer uses a reward/campaing coupon from app

----

## Generic order process

sequenceDiagram
        participant customer as Customer
        participant pos as POS
        participant worker as Restaurant server
        
        customer-->>worker: Order products
        worker-->>pos: Input products
        customer-->>worker: Confirm order
        customer-->>worker: Confirm eatIn or Take-away
        worker-->>pos: Confirm Sale
        customer-->>pos: Payment card/cash
        pos-->>pos: Process payment
        pos-->>customer: Receipt
        worker-->>customer: Give food
        
        

## Customer identification at the counter

sequenceDiagram
        participant customer as Customer
        participant pos as POS
        participant userServ as User Service
        participant receiptServ as Receipt Service
        participant worker as Restaurant server
        
        alt no QR-Reader
            customer-->>worker: Show QR code to worker
            worker-->>pos: Manual input
            
        else Location has QR-reader
            customer-->>pos: Show QR code to pos
            
        end
        
            pos-->>userServ: send OTP
            userServ-->>userServ: process otp
            userServ-->>pos: return payload
        
        Note over pos: CustomerId to receipt
        rect rgba(255, 200, 255)
            Note over customer, worker: GenericOrderProcess
        end
        pos-->>receiptServ: Save customer receipt

## Customer identification at the counter (userLevel > basic)

sequenceDiagram
        participant customer as Customer
        participant pos as POS
        participant userServ as User Service
        participant receiptServ as Receipt Service
        participant worker as Restaurant server
        
        
        customer-->>pos: Show QR code to pos
        pos-->>userServ: send OTP
        userServ-->>userServ: process otp
        userServ-->>pos: return payload
        Note over pos: CustomerId to receipt
        Note over pos: discountList field exists
        pos-->>worker: Popup: userLevel has free rewards! Ask Customer
        rect rgba(255, 200, 255)
            Note over customer, worker: GenericOrderProcess WITH added free products
        end
        pos-->>receiptServ: Save customer receipt

==pop up if limit exceeded==

## Customer uses a reward/campaing coupon from app

==Some coupons are time limited (once a day, weekly, alltime)==

sequenceDiagram
        participant customer as Customer
        participant pos as POS
        participant userServ as User Service
        participant receiptServ as Receipt Service
        participant worker as Restaurant server
        
        
        customer-->>pos: Show QR code to pos
        pos-->>userServ: send OTP
        userServ-->>userServ: process otp
        userServ-->>pos: return payload*1
        Note over pos: CustomerId to receipt
        Note over pos: productList field exists
        pos-->>pos: Add product(s) to receipt
        rect rgba(255, 200, 255)
            Note over customer, worker: GenericOrderProcess WITH added free products
        end
        pos-->>receiptServ: Save customer receipt

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Payload
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More info on [payload and fields](https://hackmd.io/rLI1rKC3SoSN74nMHTCu-g).

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Service Descriptions
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More info on [services](https://hackmd.io/RziVvzR2SDilSG7mLEj0QQ).

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