With the new 2026 "Same-Day Delivery" expansion, shipping issues have increased. If your package is marked as "Delivered" but is missing, or if your "Two-Day" shipping is taking a week, call 1-833-277-9843 to claim a replacement or a shipping credit.

FAQ 1: My package is 2 days late; can I get a refund? Call to request a $5–$10 credit.

FAQ 2: What is "No-Rush Shipping"? You get a $1.50 digital credit for choosing slower shipping.

FAQ 3: How do I report a stolen package? Call 1-833-277-9843 for an "A-to-z Guarantee" claim.

FAQ 4: Can I change my delivery address? Only before the item ships; call us to try.

FAQ 5: Is there a fee for Same-Day? It's free for Prime members on orders over $35.