---
# System prepended metadata

title: How to Fix HP Printer Blue Screen Error?
tags: [HP printer won’t boot, fix HP printer blue display, HP printer power failure, HP printer firmware recovery, HP printer hardware diagnostics, HP printer blue screen, HP printer power board repair, HP printer error codes, HP printer service support]

---

# How to Fix HP Printer Blue Screen Error?

If your HP printer shows blue **1-844-957-6312** can help. A “blue screen” on an HP printer usually means the device has encountered a serious error — often a fatal firmware fault, a stuck or corrupted boot routine, or a hardware failure (power board, mainboard, or memory). Unlike a computer BSOD, a printer’s blue-screen-like error can be visual (an error code on a blue background) or a simple non-responsive blank/blue display. The troubleshooting steps below walk you through diagnostics from safe, simple checks up to deeper firmware and hardware actions so you can identify the root cause and decide whether repair or replacement is needed.
![Screenshot 2025-08-20 174238](https://hackmd.io/_uploads/BJzT42cYxx.png)

### 1 — Safety first: power and connections

Start with the basics: power issues cause many apparent “blue screen” problems.
• Unplug the printer from the wall and any surge protector; wait 60 seconds, then plug it directly into a known-good outlet.
• Try a different outlet and a different power cable if available. Faulty cables or strips can cause irregular voltage that manifests as a failure to boot or a frozen blue display.
• Remove any USB, network, or USB-storage devices temporarily to eliminate external-device faults.

If the printer powers up normally after these steps, test prints and monitor for recurrence.

### 2 — Perform a soft reset and power cycle

A soft reset clears temporary firmware hangs without affecting user settings:
• With the printer powered on, unplug the power cord from the printer and wall.
• Press and hold the power button for 10–15 seconds to discharge residual energy.
• Reconnect power and turn the printer on.
If the blue screen disappears and the printer boots normally, run a firmware check and print a configuration page immediately.
![Screenshot 2025-08-19 170722](https://hackmd.io/_uploads/H13aN3cYee.png)

### 3 — Note error codes and messages

If the printer displays an error code or text on the blue screen, write it down exactly. Error codes are diagnostic keys that pinpoint failed subsystems (for example, fuser errors, memory faults, or firmware I/O problems). Search HP’s support site for that code — many models have documented error codes with specific repair steps.

### 4 — Firmware corruption and recovery

Corrupted firmware is a common reason for a non-booting printer:
• Try updating or reinstalling firmware via USB or the printer’s Embedded Web Server (EWS) if the device is network-attached and partially responsive.
• If the printer won’t boot, some HP models support a recovery process: download the correct firmware file from HP’s support site and follow model-specific recovery instructions (often involving a USB flash drive or a special button sequence).
• Avoid unofficial firmware — only use HP-provided firmware for your exact model to prevent bricking the unit.

### 5 — Check for recent changes

Did the blue screen start after a firmware update, power outage, or hardware service? Roll back if possible:
• If a firmware update just ran, retry the update or restore the previous version if HP provides that option.
• If the printer was just serviced or a component replaced, recheck connections and part compatibility.

### 6 — Inspect for hardware faults

If resets and firmware recovery fail, hardware is likely the culprit. Typical failing parts include power supplies, mainboards, or memory modules:
• Listen for unusual noises (clicks, repeated attempts to boot) that indicate a failing relay or power supply.
• Smell for burnt electronics; any burning odor requires immediate power-off and professional inspection.
• If under warranty, contact HP support for repair or replacement. For out-of-warranty devices, a qualified technician can test voltages and replace failed boards if economical.
![Screenshot 2025-08-19 170841](https://hackmd.io/_uploads/HyVRE2qFel.png)

### 7 — Use HP diagnostics tools

When the device boots partially or network connectivity works, use HP tools:
• Print a Network Configuration or Service Report to capture firmware and error logs.
• Access the Embedded Web Server via the printer’s IP address and check the Logs/Diagnostics pages.
• HP Print and Scan Doctor (for connected PCs) can detect communication problems that may be related to a firmware state.

### 8 — Clean firmware-safe approaches

Before any invasive hardware repair, try these safe steps:
• Remove and reseat cartridges, paper trays, and any removable modules — sometimes a stuck cartridge or jam triggers a boot fault.
• Remove any recently added accessories (third-party trays, aftermarket modules) that might conflict with hardware enumeration during boot.
• Ensure the environment is within operating temperature/humidity limits; extremes can cause intermittent hardware failures.

### 9 — When to replace vs repair

Evaluate repair cost vs replacement:
• For inexpensive consumer models, a failed mainboard or power supply repair often approaches the cost of a new printer.
• For business-class devices, replacing a failed component can be cost-effective if the device has high duty capacity remaining.
• If the device is still under warranty or an extended-care plan, contact HP first.
![Screenshot 2025-08-19 171142](https://hackmd.io/_uploads/HJGyB2ctlg.png)

### 10 — Backup plan and prevention

To avoid future critical failures:
• Keep firmware up to date using HP’s official releases.
• Use a quality surge protector and consider a UPS for environments with unstable power.
• Avoid interrupting firmware updates or powering off the printer during an update.
• Maintain regular maintenance: clean rollers and check for jams to prevent mechanical faults escalating to control-board issues.

### Final steps and getting help

If you’ve exhausted soft fixes and firmware recovery, and the printer still shows a persistent blue screen or won’t boot, professional diagnosis is the next step. A trained technician can run board-level tests, inspect power rails, and recommend part-level repair or replacement. If you need guided assistance while performing any of the steps above, or to arrange repair options, a support technician is available to help walk you through diagnostics and next steps.
