---
# System prepended metadata

title: Why Is HP Smart App Not Detecting the Printer?
tags: [reconnect HP printer to HP Smart, HP Smart connection issues, HP Smart Wi-Fi troubleshooting, HP Smart local network permission, HP Smart app printer not found, HP printer discovery problems, HP Smart not detecting printer, fix HP Smart app detection]

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# Why Is HP Smart App Not Detecting the Printer? – Call 1-844-957-6312 for Help

If the HP Smart app won’t detect your printer, it’s annoying — and surprisingly common. The app is supposed to make setup and printing easy from phones and computers, but network hiccups, app permissions, outdated software, or printer issues can block discovery. This guide explains likely causes and practical fixes so you can reconnect your HP printer quickly. If you prefer live support, call **1-844-957-6312** for step-by-step help.
![Fixit Printer](https://hackmd.io/_uploads/SJL1rvlYge.png)

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## Common Reasons HP Smart App Can’t Find the Printer – Dial 1-844-957-6312 for Diagnosis

Before diving into solutions, understand the usual suspects:

* **Printer and device on different networks** (e.g., 2.4 GHz vs 5 GHz or guest vs main SSID).
* **Printer is offline or asleep**.
* **Weak Wi-Fi signal or intermittent network**.
* **HP Smart app lacks permissions** (location, local network access).
* **[Outdated HP Smart app or printer firmware](https://www.helpocenter.com/printer/how-to-update-hp-printer-firmware/)**.
* **Firewall, antivirus, or router settings blocking discovery**.
* **Printer and phone/computer not using same IP scope**.

If you want someone to check these for you, call **1-844-957-6312** and a technician will guide you.

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## Quick Checklist: First Steps to Try – Contact 1-844-957-6312 if Stuck

1. **Restart devices**: Turn the printer, phone/tablet/computer, and router off for 30 seconds and power them back on.
2. **Confirm network**: Make sure both printer and device are on the *same* Wi-Fi network and not on a guest or isolated network.
3. **Wake the printer**: Press a button on the printer to wake it before scanning in the app.
4. **Bring devices closer**: Move the printer near the router during setup to rule out weak signal.

If these quick steps don’t help, call **1-844-957-6312** for further troubleshooting.
![Fixit Printer](https://hackmd.io/_uploads/H1ZbBPgFlx.png)

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## Check App Permissions & Settings – Get Guided Help at 1-844-957-6312

Modern mobile OSs require apps to have location or local network permissions to discover devices on Wi-Fi:

* **iOS**: Go to *Settings > HP Smart* and enable **Local Network** and **Bluetooth** if needed.
* **Android**: Go to *Settings > Apps > HP Smart > Permissions* and allow **Location** and **Nearby devices**.
* **Windows/Mac**: Ensure HP Smart has network access and the app isn’t blocked by OS firewall.

If you’re unsure which permissions are needed, call **1-844-957-6312** and an expert will walk you through each OS.

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## Update HP Smart App & Printer Firmware – Call 1-844-957-6312 for Update Help

Outdated software causes compatibility issues:

* **Update HP Smart** via the App Store, Google Play, or Microsoft Store.
* **Check printer firmware** in the printer menu or via HP Smart’s Printer Settings; install updates if available.
* **Reinstall HP Smart** if the app behaves oddly.

If updates fail or you don’t know the right firmware file, call **1-844-957-6312** for safe assistance.

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## Network & Router Settings That Block Discovery – Expert Help at 1-844-957-6312

Sometimes router settings prevent devices from seeing each other:

* **AP isolation / client isolation** disables communication between devices — turn it off.
* **Guest network** usually isolates clients; connect both devices to the main network.
* **Firewall rules** on router or PC may block discovery protocols (mDNS/Bonjour/UPnP).
* **Multiple subnets** or VPNs on the device can prevent local discovery.

If you suspect router configuration, call **1-844-957-6312** and a technician can advise or remotely guide you through changes.
![Fixit Printer](https://hackmd.io/_uploads/rkqMrPeFeg.png)

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## Alternative Connection Methods (if Discovery Fails) – 1-844-957-6312 for Assisted Setup

[If HP Smart can’t detect the printer,](https://www.helpocenter.com/printer/why-is-hp-smart-app-not-detecting-the-printer/) try these:

* **WPS**: Press WPS on the router then the wireless button on the printer (if supported).
* **Temporary USB**: Connect the printer via USB to a PC, use HP Smart to configure Wi-Fi, then remove USB.
* **Manual IP**: Assign a static IP to the printer in the router and add printer by IP in HP Smart.

If you want hands-on help choosing the best method, call **1-844-957-6312**.

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## Final Troubleshooting Tips & When to Call – Fast Support at 1-844-957-6312

* Try a different device (another phone or laptop) to see if discovery works elsewhere.
* Disable VPNs or corporate network proxies during setup.
* Temporarily disable antivirus/firewall on your device while testing (re-enable after).
* Factory reset the printer network settings as a last resort (note: you’ll need to reconnect afterwards).

If these steps feel overwhelming or the problem persists, don’t waste time—call **1-844-957-6312** for reliable, patient support. A technician can identify the root cause and get HP Smart detecting your printer again so you can print from mobile and desktop smoothly.

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Reconnecting HP Smart to your printer is usually straightforward once you check network alignment, permissions, software versions, and router settings. Use the steps above, and call **1-844-957-6312** if you want expert help—fast, friendly, and tailored to your device and network.
