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# System prepended metadata

title: How to Resolve HP Printer Scanning Problems?
tags: [HP printer scanning problems, fix HP printer scanning error, HP Smart scan troubleshooting, HP scanner not working fix, HP scan software update]

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# How to Resolve HP Printer Scanning Problems? – Call 1-844-957-6312 for Fast Assistance

Scanner issues—like scans that fail, produce blank pages, come out streaked, or show connection errors—can interrupt your workflow. Whether you use the flatbed glass or the automatic document feeder (ADF), most [HP scanner problems](https://www.helpocenter.com/printer/how-to-resolve-hp-printer-scanning-problems/) can be fixed with a few targeted checks. Follow this step-by-step guide, and if you need hands-on help, **call 1-844-957-6312** for expert support.

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![Fixit Printer](https://hackmd.io/_uploads/SJEGA_ltee.png)

## Step 1: Basic Checks — Power, Connections & Restart (Need help? Dial 1-844-957-6312)

Start with the simple stuff first:

* **Power cycle** the printer: turn it off, unplug for 60 seconds, then plug back in and power on.
* **Check cables**: if your scanner uses USB, make sure the cable is securely connected at both ends; try a different USB port or cable. For network scanning, confirm the printer is connected to the correct Wi-Fi network or Ethernet.
* **Wake the device**: ensure the printer is not in sleep mode; press a button to wake it before scanning.
* **Try another device**: attempt scanning from a different computer or the HP Smart app on your phone to isolate whether the issue is device-specific.

If these steps don’t help, **call 1-844-957-6312** and a technician will walk you through the next actions.

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## Step 2: Clean the Scanner Glass and ADF — Contact 1-844-957-6312 for Guidance

Physical dirt, fingerprints, or debris on the flatbed glass or ADF rollers cause streaks, lines, and poor scan quality.

* **Turn off the printer** and open the scanner lid.
* Use a **lint-free cloth** slightly dampened with distilled water or isopropyl alcohol to clean the glass gently.
* Inspect and clean the **ADF rollers and path**—remove any paper bits or dust.
* Let surfaces dry fully before scanning.

If you’re unsure how to access the ADF rollers safely for your model, **1-844-957-6312** can guide you step-by-step.

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## Step 3: Verify Scanner Settings & Software — Get Help at 1-844-957-6312

Sometimes scan failures are caused by incorrect settings or software conflicts:

* **Open the scanning software** (HP Smart, HP Scan, or Windows Fax and Scan) and confirm the correct scanner is selected.
* Check scan resolution, color mode (color vs. grayscale), and file format — try a lower resolution for a quick test.
* If scanning over a network, ensure **firewall or antivirus** settings aren’t blocking the app. Temporarily disable them to test (re-enable afterward).
* Try scanning to a different output type (save to folder vs. email) to isolate the problem.

If settings look right but scans still fail, call **1-844-957-6312** for software troubleshooting.

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## Step 4: Update or Reinstall Drivers & Firmware — Call 1-844-957-6312 for Driver Support

Outdated or corrupted drivers and firmware are a frequent cause of scanning issues.

* **[Update firmware](https://www.helpocenter.com/printer/how-to-update-hp-printer-firmware/)** using the printer’s control panel or HP Smart app. Firmware updates can fix bugs and improve scanning reliability.
* **Reinstall scanner drivers**: remove the current driver and download the latest “Full Feature Software and Drivers” for your model from HP’s support site, then install.
* On Windows, also check **Device Manager** for unknown devices or driver conflicts. On macOS, remove old printer/scanner entries in Printers & Scanners and re-add the device.

If you’d like someone to handle driver installation remotely, **1-844-957-6312** can assist.
![Fixit Printer](https://hackmd.io/_uploads/BknmRuxFeg.png)

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## Step 5: Test ADF vs. Flatbed, and Check Document Quality — 1-844-957-6312 Can Help

Different problems appear depending on how you scan:

* **Flatbed scans** are best for photos and single pages—use this to test whether the ADF is the issue.
* **ADF scans** are for multi-page jobs—if only the ADF fails, check rollers and paper alignment.
* **Document condition**: wrinkled, glossy, or very thin paper can cause jams or poor scans; try a different paper.

If your flatbed works but ADF doesn’t (or vice versa), call **1-844-957-6312** for targeted ADF diagnostics.

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## Step 6: Use HP Diagnostic Tools & Reset Network Settings — Call 1-844-957-6312 if Needed

HP provides tools like **HP Print and Scan Doctor** or diagnostics inside HP Smart that automatically detect and fix common scanning problems.

* Run HP diagnostic tools and apply suggested fixes.
* If network scanning fails, consider **restoring network defaults** on the printer and reconnecting it to your Wi-Fi (note: you’ll need your network name and password).
* For stubborn cases, perform a **factory reset** of printer settings (back up any important settings first).

If you prefer an expert to run diagnostics with you, reach out to **1-844-957-6312**.

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## Preventive Tips to Avoid Future Scanning Problems

* Scan regularly to keep mechanical parts moving.
* Keep scanner glass and ADF clean and covered when not in use.
* Use recommended paper types and avoid overloading the ADF.
* Keep drivers and firmware updated.
* Maintain a stable network connection for wireless scanning.

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## Final Thoughts — Fast, Reliable Help at 1-844-957-6312

Most HP scanning problems are solvable with routine cleaning, correct settings, updated drivers, and the right troubleshooting steps. If you’ve tried the suggestions above and still can’t scan, or you prefer professional help, **call 1-844-957-6312**. A trained technician can diagnose the issue, walk you through repairs, or perform remote fixes so your HP printer’s scanner works smoothly again.