---
title: "AL BP Simple Ticket System"
author: "suppor-al"
date: "Mars 8, 2023"
header-includes:
- \usepackage{draftwatermark}
output:
pdf_document
---
# Auckland Linings Support System
> [name=suppor-al]
> [time=Sun, Oct 2, 2022 12:08 AM]
This system was designed to be simple and therefore aims at simple and objective results: to be a repository of the demands submitted to our support team, back office team, and those involved with the management of the operation.

Currently, it is prepared to serve two audiences: our field team and the customer management team, both exclusively when involved in a project, from quotation to delivery.

You can create a support ticket or check from an existing ID.

# Introduction
This module allow you to manage a Help Desk service. You can create and follow tickets from the backoffice but also from a light public portal.

# Workflow
The default workflow of a ticket is (number in parenthesis is the numero of status):

<- on Hold (7) ->
\ /
Draft (0) ---> Read (1) --> Assigned (2) --> In progress (3) ---------------------------------> Closed/Solved (8)
/ \
Waiting feedback requester (5)

\-------------------------------------------------------------------/
|
Canceled (9)
Create a ticket from backoffice
Create a ticket from the public interface
There is a public interface available to create an view tickets: <your dolibarr URL>/public/ticket/

You can protect the public page with a Captcha. This can be enabled under Home -> Settings -> Security where you can set a switch regaring Captchas on public pages.