# How to Fix QuickBooks Update Error 15102 in Effective Ways

Basically, the QuickBooks update error 15102 is an error that appears when any update is attempted to QuickBooks Desktop or QuickBooks Payroll is downloaded.

It comes with an error message stating Error 15102: Failed to reset update, and prevents you from updating your QB or Payroll further. Besides, this will hamper the normal functioning of QuickBooks, so the resolution of this error needs to be on a priority basis.


Let this article take you through what forms QuickBooks error 15102 during update and how to effectively rectify the error.

> If you are facing QuickBooks error 15102 and need help, then contact our QuickBooks team at **[phone]** right now to get technical help and such assistance in removing the error.

## Possible Causes that Impact the Occurrence of an Update Error 15102 in QB
The most obvious reason for an [error 15102 to appear in QuickBooks](https://asquarecloudhosting.com/quickbooks-update-error-15102/) is an access issue at the download location during the update of QuickBooks Payroll. But the QB error 15102 has other causes as well.

* If the QuickBooks Desktop software is running in a terminal service environment with multi-user mode, an error can arise
* If the specific download location is either inaccessible or invalid, and the shared download is also enabled
* If the user does not log out as the Windows Administrator or is running the application as Administrator and using Windows Vista
* The installation of the QuickBooks software is damaged or incomplete
* You are working on the outdated version of the QuickBooks software
* Firewall settings on your system are preventing the update process

Clearly, these are the major factors causing the problem; so it is time to proceed toward the next portion that discusses the different resolutions.

## Utilize 4 Proven Solutions to Rectify the QuickBooks Update Error 15102
Here are the excellent ways for repairing update error 15102 while working in the latest version of your QB application:

### Solution 1: Switching QB to Single User
As discussed, working in the multi-user mode might cause QuickBooks update error 15102. Switching from multi-user mode to single-user mode is commonly a way to get rid of the error, and you can always switch back to multi-user later if you wish

* Log out of QuickBooks on all other systems except yours
* Click on File
* Hit Switch to Single-User Mode

Now, let’s proceed to the next solution for better instructions about this update error.

### Solution 2: Make Sure the Mapped File Location is Correct
A QuickBooks error code 15102 can occur if the download location that you are attempting to reach is invalid.

**You should check the Download Location and whether the Shared Download is set to yes or no:**

* Press Ctrl 1, which opens the Product Information window. Not down the mapped location
* Click Help, then Update QuickBooks
* Click the Options Tab and check that the information in the Download Location is correct
* If there is a shared download enabled, the drive chosen in Download Location must be the same drive entered into the Product Information box
* If there is no shared download, the directory chosen in Download Location should be the installation path for QuickBooks Desktop
* What if your Download Location is incorrect? Then you have to change the state of location
* If Yes is selected, then turn off Shared Download, and tap on Save
* If No is selected, then turn on Shared Download, and tap on Save
* Tap Close and download again the latest tax table

### Solution 3: Remap Drive to Another Letter
If the error bubbles up even while in single-user mode, you should try remapping the network drive to cast it away.

For remapping, ensure that the mapped location and download location are the same.

You must remap the drive to a new location if the mapped location drive is correct.

**Here are the steps to follow-**

* Head over to This PC or My computer and click on the option to Map a network drive to remap the drive
* Give a drive letter that is not presently used in QuickBooks,and then hit the Browse button to locate the stored network location of the Company file
* Once done, hit the OK button and then Finish to conclude the remap and check if the error persists

### Solution 4: Run QuickBooks Desktop as Administrator
If QuickBooks payroll update error 15102 still prevails, it is advised that QuickBooks be run as an administrator, so that the app can access those restricted locations of Windows that would usually be off-limits:

* From the desktop, right-click on the QuickBooks icon and hit Run as Administrator
* Click Continue when you are prompted by the UAC to allow running the application

**Explore more about**:- [How Can I Resolve Quickbooks Error 1402?](https://hackmd.io/@alastormoody/HJPQ-9sWlg)

## Conclusion
In this thoroughly explained article, we have mentioned the solutions to eliminate QuickBooks update error 15102 from your desktop. Hopefully, you may now effortlessly install QB and payroll updates.

Nevertheless, if you still encounter the issues regarding this error or any further queries related to the Q,B you may contact your experts at [phone].

## Frequently Asked Questions About QuickBooks Update Error 15102
#### What is QuickBooks Update Error 15102?
* QuickBooks Error 15102 is a payroll update error that typically occurs when you try to download the latest payroll or software update and the system cannot verify the digital signature of the file. It’s most common in QuickBooks Desktop versions.
#### Why does QuickBooks show Error 15102 during an update?
* This error usually appears when the shared download option is enabled with an incorrect download path, or when QuickBooks is not running with administrative rights.
#### Is QuickBooks Error 15102 related to internet issues?
* Not directly. While a stable internet connection is essential, Error 15102 is more commonly related to settings inside QuickBooks or file permission issues within your operating system.
#### Can switching to multi-user mode cause Error 15102 in QuickBooks?
* Yes, if the file is hosted over a network and the user is in multi-user mode without proper permissions or the correct mapped drive, Error 15102 may occur during updates.
#### How can I fix QuickBooks Error 15102 manually?
* You can resolve this issue by running QuickBooks as an administrator, ensuring you are in single-user mode, correcting the download location, or disabling the shared download option if necessary.
#### Is the shared download path important in resolving Error 15102?
* Absolutely. If the shared download path is incorrect or invalid, QuickBooks won’t be able to access the update files, which triggers Error 15102. Verifying and correcting this path can resolve the issue.
#### Does Error 15102 affect payroll processing in QuickBooks?
* Yes, if the error blocks payroll updates, it can delay payroll processing. Ensuring updates are completed without interruption is crucial to avoid compliance issues or delayed payments.
#### Should I update QuickBooks manually to fix Error 15102?
* In some cases, downloading and installing updates manually from the official Intuit website can bypass the error. However, be sure your system meets all update requirements before proceeding.
#### Is running QuickBooks with admin rights essential to avoid Error 15102?
* Yes, running QuickBooks as an administrator gives it the necessary permissions to access files and folders required during updates, which helps prevent this error.
#### Can antivirus software cause QuickBooks Update Error 15102?
* Yes, overprotective antivirus or firewall settings can interfere with QuickBooks processes, including updates. Temporarily disabling the antivirus or adding QuickBooks as an exception can help.
#### Do I need technical support for persistent Error 15102 issues?
* If the error continues after basic troubleshooting, it’s wise to contact QuickBooks support at [phone] for expert help. They can walk you through more advanced solutions.
#### Is Error 15102 specific to QuickBooks Desktop only?
* Yes, Error 15102 typically affects QuickBooks Desktop versions, especially when dealing with payroll or software updates that require specific file permissions and configurations.