How to Fix Alexa Not Responding Issue

Is your Amazon Virtual Assistant facing hurdles in recognizing voice commands?

There may be minor technical glitches requiring effortless solutions. However, some of the causes may seem troublesome to get a solution to.

Don’t panic. You have landed on the right page that will guide you to resolve the issue.

Why is Alexa not Responding to Voice Commands?

Before moving to the solutions, first, have a look at the reasons:

• Muted Microphone
• Loose Cable Connection
• Unstable Wi-Fi Connection
• Improper Echo Location
• Incorrect Wi-Fi password
• Interference from Physical Devices

How can I Fix it if Alexa Not Responding to Voice Commands?

Check the light indicator on the Alexa top. Check if the color is spinning blue or some other color. Under a typical working situation, Alexa flashes a blue light while listening to a command.

In another case, you may see a solid red color instead of blue. A red light on the microphone indicator marks that the mic is in mute mode.

Alexa does not respond if it is in a mute state.

Accidentally or intentionally, you may have pressed the mute button on Alexa.

Press the mute button again to unmute the device. See if Alexa responds to you now.

Unplugged echo may be the silly reason for Alexa not responding to voice commands. But it is worth it to be sure.

If you find Alexa rightly plugged into the power source, try giving the command by moving closer to the device. Alexa may be unable to hear you, so not responding.

Maybe you are not using the correct wake word for the smart device. Alexa will not respond if it is not awakened with the correct wake word.

Amazon facilitates changing the wake word for Alexa. You may choose any of the Alexa-supported wake words from: Amazon, Echo, Computer, or Alexa.

Get Solved - Alexa Not Responding to Voice Commands

Sometimes, Alexa may respond, “Sorry, I am having trouble understanding you. Please try a little later.” In such a circumstance, consider the following points:

• Check if there are any background sounds around you or Alexa. Alexa may interpret your voice as a noise. Try to instruct Alexa in clear surroundings.
• If the cables are not correctly connected, it may cause Alexa to become unresponsive. Check for any loose connections and ensure firm cable connections.
• A poor network connection can slow down the Amazon Echo. Alexa would not connect and respond due to a malfunctioning Internet.
• Alexa will not respond if it is not within the connectivity range.
• Place the digital device within the connectivity range of your routing device. Relocating the assistant should help in getting Alexa back to normal.
• Make sure to use the correct login credentials for connecting the Echo to the wireless network. Alexa would not work if you entered the wrong login details.
• There will be no response from Alexa if there is some barrier to the accurate range of the signal. Electronic devices such as televisions, microwave ovens, and baby monitors may block the Wi-Fi signal.
• Many other disturbances may also obstruct the signal. For example, thick walls, furniture, etc. Try finding the causes and removing them one by one.
• A simple restart process can ward off many technical problems.
• Another possible reason that may prevent Alexa from responding is the corrupted version of the Alexa app. As a fix, uninstall the Alexa app first and then install the app again. Download the application from the Play Store.
• Verify using the same Wi-Fi network for your Echo and the Alexa app. If the network is not the same, Alexa will not be able to communicate.

Final Thoughts:

If none of the troubleshooting tricks discussed above results in fixing Alexa Not Responding To Voice Commands, try the last method.

You can reset the assistant device to factory defaults. But be aware that after choosing this option, you will need to sign-up for your device again.

All the previous settings will also be lost and you will require to set them again.

If you have any queries in implementing any step from the article, consult the technicians without thinking much.

You can rely upon them for solving the issue completely.