---
# System prepended metadata

title: Fleet Management System

---

# Fleet Management System

FMS = Fleet Management System(the name is in beta, will definitely work it out later) a.k.a 

ON DEMAND DELIVERY SYSTEM

A platform which provides hyperlocal demand delivery

# What is FMS? 
FMS is an on-demand goods delivery platform that enables people to get anything from local stores delivered at their doorstep for a small fee.

The business model of FMS is simple: to enable customers to get goods from local stores. FMS delivers goods with the help of their human courier networks(will be exploring more options such as drone delivery and all) which enables people to order anything from anywhere within the city. 

Just like Tootle partners and Pathao Rider, FMS couriers get order notification on their mobile device and GPS is used by the system to match demand and supply in the shortest possible time.

# Features

Enables people to order anything from anywhere within the city.
FMS charges a nominal delivery fee which depends on the distance covered from pick up point and drop off point.
Special featured stores(read business model canvas)
FMS delivery agent are directly related to FMS core team(more about it later)
Deliveries are made within 1 hour.
FMS is available 24 hours a day and 365 days a year.
The minimum delivery fee is “X” 
Customers can track the location of the delivery guy after placing the order.

# Customers served by FMS

## Customers 

Customers for FMS are the ones who are willing to spend a little more than the exact price of an article in order to get it delivered at their doorstep. This consists of normal people.

## Merchants 

FMS ties-up with local merchants and provides them with a platform with an opportunity to reach out to people who want goods delivered at their location. 
These merchants are happy to pay a percentage of the total billed amount to FMS for their delivery service. Hiring own staff to make deliveries is obviously a costlier option as compared to paying a small percentage of the bill to FMSs.  

## Delivery Agent

Delivery personals for FMS are the people who want to earn money by working according to their own schedule. These human couriers are called FMS Delivery Agents. 
According to the business model, delivery persons get 75% of the delivery fee and rest 25% is kept by the company. 

# Value Propositions

FMS business model offers excellent value propositions for customers, delivery personnel as well as local stores. 

## Users
Users can order anything from local partner stores.
FMS is available 24 hours a day and all 365 days a year.
Get things delivered in less than 1 hour.

## Merchants
They get an extended customer base.
They can serve their own customers at their doorstep through FMS.
FMS provides online visibility to the merchant through their platform.     

## Delivery Persons
They can work according to their own schedule.
The more deliveries they make, the more they earn(nice-nice model)



# Steps of Working

## Step 1 - Browse stores and products

The first step in the business model of FMS is about creating a demand. People have a smartphone app as well as a desktop application which lets them request an article at their doorstep.

## Step 2 - Payment 

An order is said to be received at the FMS system only once it is paid. The delivery fee is added to the actual price of the order depending on the pickup and drop-off location. All payments are handled by FMS.

## Step 3 - Matching

As soon as an order is confirmed after payment, a notification about the order is sent to a delivery agent who is stationed nearest to the store(algo figures it out). They shop for your order and deliver it at your doorstep within one hour. Delivery Agent travel by bicycle, bike, car, truck, drone, airplane, cargo ships. The matching process is such that all orders are processed within 1 hour time frame.

## Step 4 - Tracking, Receiving Order & Tips

Another excellent feature in the FMS business model is that a user is able to track the exact location of the FMS who is on the way to deliver their order. FMS has an option to send a text to the user in case of delays. Tipping a FMS is entirely up to the user. The company says that no tips should be given but a FMS earns some tip in the majority of orders.

# How FMS earns revenue

## There are 3 main revenue streams for FMS:

## Delivery Fee

FMSs charges users a small delivery fee for each order processed. This delivery fee normally starts from Rs. 50 but often there are specific ongoing offers where the company offers Rs. 30 or even lower delivery. However, 75% of the total delivery fee goes to the delivery guy and the rest 25% is FMS’s revenue.



## Convenience Fee

Apart from the delivery fee (majority of which goes to the delivery guy), FMS has a flat fee of 9% as convenience fee over each order. 

There won't be any cap on this fee of 9%. People must be happy to pay this convenience fee as it is more convenient to get goods at their doorstep without spending time and fuel. This adds up to FMSs revenue.  

## Merchant Programme

FMS will have a merchant program where it ties up with local stores and signs an official agreement. The main purpose of this agreement is that the store pays a certain percentage of the total bill to FMS for their service adding up to the company's revenue.

