# How to Cancel a Geek Squad Protection Plan
**Cancel Geek Squad Protection Plan Geek squad protection claim.**

Consumer electronics retailer Best Buy, through its "Geek Squad" service component, offers a variety of protection plans for items purchased in-store or online. Whether for a one-time charge at the time of purchase or a recurring monthly charge, a "Geek Squad Protection Plan" (or "GSP Plan") covers eligible repairs and, under certain conditions, even replacement of cell phones, computers , washers, dryers and other appliances. Although Geek Squad or Best Buy don't advertise it widely, the fine print of their protection plan agreement clearly states that you can cancel service at any time, for any reason, and receive a prorated refund. However, following the proper steps will make the process much easier.

### Method- 1- Cancellation by phone

**1-** Find your original receipt(s) and the Protection Plan (“GSP Plan”) contract documents. If you have a separate receipt for the item and the GSP Plan, please collect both for your call. You may be required to provide information such as plan number, item number, store number, and date of purchase.

**Your GSP Plan receipt will include your plan number, labeled "GSP.**

Canceling by phone is your best bet if you don't have your original receipt(s), especially if you had the foresight to photocopy/scan them or write down key information like item number, GSP number, date of purchase and store number. .

The Geek Squad website also states that you can call them if you lose a receipt.

**2-** Call (1-800-GEEK SQUAD). Follow the voice prompts, saying "protection plan" and "cancel my plan." If you are calling from the phone number on file, the automated system will guide you through the steps to cancel your plan and will not direct you to a support staff member.

**3-** Tell the person on the line that you want to cancel their Geek Squad Protection Plan. Please provide the requested information regarding your GSP Plan.

If the person tries to talk you out of canceling, remember that they're just doing their job. Unless you are reconsidering, calmly reiterate that you want to cancel and that your decision will be final. Please note the relevant section of your contract, regarding your right to cancel at any time and for any reason, if necessary (Section 10.b.II, page 7 today).[4]

**4-** Ask the staff member to determine the amount of your prorated refund, if one is due. The means of determining this amount, along with the actual termination date of your GSP Plan, will vary depending on whether you paid in full or paid monthly.

For plans already paid in full, you will receive a prorated refund for the time remaining on the GSP Plan, less the amount of services rendered. For example, if you cancel after one year of a two-year plan, you'll receive half of your payment amount. However, if you had a repair done, that may be deducted from your refund.

For plans paid monthly by credit card, you pay in advance for each month of service. Therefore, unless you are right at the end of a payment cycle, your coverage will continue until the end of that cycle, then your GSP Plan will be cancelled.

**5-** Confirm that your plan is cancelled. Ask for the person's name and a form of confirmation, such as a confirmation number or email, that their GSP Plan is no longer in effect. Write down the date and time of your call and keep this proof until you are sure the cancellation has been made.

It may take 60 days for refunds to appear on your credit card.

If your card is loaded next month or you don't see a refund in 60 days, you need to call back to ask. Transmit confirmation details as necessary to prove your original cancellation.

### Method - 2 - Cancellation in person

**1 -** Please find your original receipt(s) and the Protection Plan (“GSP Plan”) contract documents. Take the product receipt and GSP Plan, along with the GSP Plan contract, to Best Buy.

Your GSP Plan receipt will include your plan number, labeled "GSP #".

If you can't find your original receipts, call Geek Squad customer service or follow the instructions in this article to cancel by phone.

**2 -** Visit the customer service desk at your selected Best Buy store. Tell the employee that you want to cancel your Geek Squad Protection Plan.

Don't be surprised if the clerk seems surprised or confused, or tries to talk you out of canceling. Best Buy doesn't want customers canceling GSP Plans, and workers who want to keep their bosses happy will also try to avoid cancellations.

Remember, however, that you can cancel at any time and for any reason. If you don't want to tell the employee why you're cancelling, you don't have to. Show them the appropriate section of your contract document if necessary (Section 10.b.II, page 7 at present).[8]

**3 -** Ask the clerk to determine the prorated amount of your refund, if one is due. The means of determining this amount, along with the actual termination date of your GSP Plan, will vary depending on whether you paid in full or on a monthly basis.[9]

For plans already paid in full, you will receive a prorated refund for the time remaining on the GSP Plan, less the amount of services rendered. For example, if you cancel after one year of a two-year plan, you'll receive half of your payment amount. However, if you had a repair done, that may be deducted from your refund.

For plans paid monthly by credit card, you pay in advance for each month of service. Therefore, unless you are right at the end of a payment cycle, your coverage will continue until the end of that cycle, then your GSP Plan will be cancelled.

**4 -** Confirm that your plan is cancelled. Request documentation that your GSP Plan is no longer in effect. Keep this document, along with a receipt for any amount refunded, until you are sure the cancellation has been made.

It may take 60 days for refunds to appear on your credit card.

### Method 3 - Cancellation by mail

**1 -** Please find your original receipt(s) and the Protection Plan (“GSP Plan”) contract documents. Your GSP Plan receipt will include your plan number, labeled "GSP #".

If you can't find your original receipts, call Geek Squad customer service or follow the instructions in this article to cancel by phone.

**2 -** Write or write a letter briefly but clearly stating your desire to cancel your Geek Squad Protection Plan. Please include your name, address, contact information (phone and/or email), item number, date of purchase, and GSP number in the letter. Put your signature too.

The body of the letter can be as simple as the following: "Dear Sir or Madam, I would like to cancel my Geek Squad Protection Plan (GSP #123456789), effective immediately. Please refund any payments due to me credit card you have on file. Feel free to contact me with any questions at the phone number listed above.

**3 -** Scan or photocopy your original documents. Copy your receipt(s), the GSP Plan contract, and the signed cancellation letter, and keep them for your records.

**4 -** Mail the letter, original receipts, and the GSP Plan contract to the address on the contract. Currently, the address is:

* AWG/GSP Plans
* ATTENTION: Cancellations
* MAIL. Box 9312
* Minneapolis, MN 55440-9312

**5 -** Keep your copies of the letter, receipts, and contract at least until you have confirmation that your plan has been cancelled. Watch for a refund applied to your credit card, if one is due.

For plans already paid in full, you will receive a prorated refund for the time remaining on the GSP Plan, less the amount of services rendered.