# **Special Assistance from Spirit Airlines**

**Spirit Airlines provides special assistance for passengers with disabilities. Call 1-888-843-9199 for support with mobility, seating, or other needs.**

The Spirit Airlines special assistance staff is aware of how crucial it is to convey all passengers, including those with disabilities.

Please be aware that in order for the airline to give the necessary extra assistance, you must check in 60 minutes before your domestic flight and 120 minutes before your international aircraft is scheduled to depart.

**The following services are categorized as special assistance by Spirit Airlines:**

## **Spirit Airlines wheelchair assistance**

In-flight wheelchairs are available on Spirit Airlines aircraft. If you need help moving from your wheelchair on the flight to or from your seat, our cabin crew has the capacity to help. Furthermore-

* Please plan your trip as soon as possible if you need a wheelchair or other assistive device from the airlines so they can make the right arrangements for you.
* Wheelchairs are also available at Spirit wheelchair counters at all US airports in the airline’s network.
* Your baggage allowance does not apply if you use a manual or electric wheelchair that you own, as well as any other useful assistive devices such as canes, crutches, walkers or mobility scooters .
* Your wheelchair or other assistive device must be considered checked baggage.
* Please contact Spirit Airlines’ Special Support team at least 48 hours prior to flight departure if your wheelchair is battery powered.
* Passengers must check-in at least 2–3 hours before the scheduled departure time.
* You can refer below for information on IATA requirements for the carriage of a battery-powered wheelchair as you prepare for your trip.

* Wheelchairs with reversible and non-reversible wet batteries
* The battery must remain in the device and securely attached to the wheelchair.
* It is necessary to insulate the battery terminals to avoid short circuits.
* Wheelchairs or other mobility devices must be switched off and secured against unintended activation.
* You need to remove the battery. After that, a wheelchair or other mobility device can be checked in without any restrictions.
* The terminals of the removed battery must be insulated to avoid short circuits.
* Batteries must be stored in a secure bag and must be carried in checked baggage.
* Lithium-ion battery
* The power rating of the battery cannot be greater than 300Wh, or 160Wh per battery for devices using two batteries.
* You may bring one backup battery with a maximum capacity of 300Wh or two spare batteries with a combined capacity of 160Wh.
* They are transportable as carry-on items.

### **How do I book Spirit Airlines wheelchair assistance?**

If a passenger needs a wheelchair, Spirit Airlines will assist at the airport and on board to make their journey as smooth as possible. Here are a few ways to request the use of a wheelchair on your flight.

### **Get wheelchair assistance online**

***You can visit the Spirit Airlines website and request wheelchair assistance in advance to avoid problems at the airport. Follow the steps below :***

**Visit Spirit.com**

* Select the flight you want to book. Indicate departure date, starting point and destination.
* Enter passenger information
* Requires wheelchair assistance.

**If you already have a reservation, follow these steps to add a wheelchair:**

### **Access the Spirit Air portal**

* Go to “My Trips” section
* Fill in your booking information and the passenger’s last name to get your booking information.
* To complement, add wheelchair assistance.
* Wheelchair assistance at the airport
* There is no curbside check-in option with Spirit Airlines.

**THEREFORE:**
* You can ask the airline agent at the terminal for assistance.
* This way, you can pick up a wheelchair outside Spirit Terminal and use it to get to the check-in counter, through security, and then to your gate.
* A wheelchair porter can help you prepare dinner or use the restroom if necessary.
* Notify the staff at the gate if you need to board the plane first with a wheelchair. Before you start boarding, you must be at the gate.
* Outside Spirit’s terminal, airline agents will also help you pack up and board your next flight.
* Wheelchair assistance from Spirit Airlines on board.
* Upon arrival at the airport, inform the airline representative that you will need an aisle wheelchair when boarding.
* Once the last guest has disembarked, you will have wheelchair assistance in the aisle to ensure a smooth transition.
*
**Using a phone**

Spirits Airline’s customer support staff is here to assist you around-the-clock. Call the Spirit Airlines special assistance line to obtain wheelchair assistance.

**Note:** Spirit wheelchair assistance team cannot provide the following service if a wheelchair is requested. -

* assistance with mealtime feeding
* Inside the restroom, assistance
* offering medical assistance.
* Help for people with disabilities
* Spirit Airlines provides assistance, care and support to passengers with disabilities, whether at the airport, during the journey or on connecting flights.

**We offer the following services for travelers with disabilities:**

* Before takeoff, the crew will give special safety instructions to the visually impaired and help passengers orient themselves with their surroundings.
* The crew will also help with meal preparation and food identification.
* Airplane safety movies are accessible in sign language for people who are deaf or hard of hearing.
* Contact the airlines at least 48 hours before departure to make the necessary arrangements.

**Spirit Wheelchair Support Team is unable to provide the following services -**

* Food support
* Providing medical services
* Support inside the toilet.

### **Traveling with children**

All passengers in the same booking are entitled to a free pre-selection of standard seats when traveling with young children. This way the whole family can sit together. Priority boarding is also offered to parents of infants, giving them more time to settle down with their children before take-off.

### **Other services include –**

**Eat**

Children will be provided with age-appropriate, easy-to-digest and easy-to-digest meals on request from Spirit Airlines. Traveling with older children? Allow them to choose from Western, Asian and vegetarian dishes. Is your baby picky eaters? You are free to bring your own food on board, no problem.

**Feed with milk**

You are allowed to bring the necessary amount of breast milk to breastfeed your baby during the flight. Standard liquid restrictions will apply, so if your child is not traveling with you, keep the milk in a 100ml bag. The number of baby wipes on board is limited. However, you should bring your own as what the airline offers may be different from what you are used to.

**luggage**

You’ll be able to check in 10 kg of luggage as well as a stroller and a fully foldable car seat to ensure your baby’s comfort during the trip. Alternatively, you can bring a small, lightweight stroller into the cabin. If you’re leaving the US, you’ll also get an extra 6kg of hand baggage to carry things like baby supplies, breast milk and meals.

**Reservations**

You must purchase both an adult ticket and an infant or child ticket on the same itinerary with Spirit Airlines. Each infant must be accompanied by an adult at least 18 years old. If only one adult is traveling with two infants, one of the infants must use an approved child car seat in a separate passenger seat, while the other must use a seat belt. All for babies above the adult’s knee.

**Seats**

Infant passengers traveling on Spirit airlines are given priority to use a bassinet seat on a first-come, first-served basis. Each crib measures 768mm (L) x 298mm (W) x 158mm (H) and can withstand a weight of up to 14 kg. You may be allowed to bring a child car seat if you have purchased a separate passenger seat for a child under the age of three.

**Unaccompanied minor’s trip**

On non-stop domestic flights (including those to Puerto Rico and the US Virgin Islands), children of a specific age are allowed to travel alone. They will not be allowed to fly on domestic flights with scheduled aircraft changes, international flights or connecting flights. Unaccompanied minors will be provided with snacks and beverages on board.

**The following instructions include –**

* Please check in at least 60 minutes before the scheduled departure time.
* The Unaccompanied Minor Form will be completed by the parent/guardian dropping the child at the airport. The child carrier must be at the boarding gate within 15 minutes of flight departure.
* Unaccompanied minors are not allowed on international flights.

**Traveling with emotional support animals**

On the other hand, emotional support dogs are pets that help people with psychological problems. Service dogs are trained to perform certain assistance activities for people with disabilities.

**So you can fly with your help or support dog –**

#### **Trained to follow instruction**s
* Good behavior
* Does not pose a direct danger to the health and safety of other passengers
* Larger dogs should sit on the cabin floor in front of the passenger seat, while smaller dogs can sit on your lap.

**Also, all the dogs –**

Must always be kept on a leash or in a carry-on bag.
Cannot occupy a seat. It must not restrict other customers’ access to aisles or exits.

**Conclusion**

To request wheelchair assistance, call Spirit Airlines at least 48 hours before your travel. If at all feasible, call ahead. The customer service representative will let your departure, arrival, and transfer airports know that you need a wheelchair and will add a “needs special help” notation to your reservation record.