# 1-866-203-7571 How to Fix Brother Printer Offline?
**call Brother Printer Support at 1-866-203-7571**
A Brother printer is well-known for its reliability and print quality. However, one of the most common issues that users encounter is when the **Brother printer shows as “Offline”** even though it is powered on and connected. This problem prevents you from printing any documents and can be frustrating, especially when you need urgent printouts.
If your Brother printer is showing an offline error, don’t worry — this issue can be fixed easily by following the right troubleshooting steps. This comprehensive guide will walk you through everything you need to know about fixing the **“Brother Printer Offline”** issue on both **Windows and Mac computers**.
For expert help, you can also **call Brother Printer Support at 1-866-203-7571** for quick and professional assistance.
**call Brother Printer Support at 1-866-203-7571**
## **Common Causes of Brother Printer Offline Issue**
Before fixing the issue, it’s important to understand the possible reasons behind it. When you know what’s causing the problem, it’s easier to apply the right solution.
Here are the most common causes:
1. **Loose or faulty connection:**
If the USB cable or Wi-Fi connection is not stable, your printer may appear offline.
2. **Incorrect printer settings:**
Sometimes, the printer might not be set as the default device or may be paused in the printer queue.
3. **Outdated or corrupt printer drivers:**
Old or corrupted drivers can interfere with communication between your printer and the computer.
4. **Network configuration problems:**
A change in your router settings, IP address conflict, or firewall restrictions may disconnect the printer.
5. **Print Spooler service issues:**
The Print Spooler manages print jobs. If it gets stuck, your printer may show as offline.
6. **Sleep Mode or Power Saving Mode:**
Brother printers automatically enter sleep mode when idle, which can sometimes be misinterpreted by the computer as being offline.
7. **Firewall or antivirus interference:**
Security programs might block printer communication.
8. **Firmware glitches:**
Outdated firmware can create compatibility or connection problems.
**call Brother Printer Support at 1-866-203-7571**
## **How to Fix Brother Printer Offline on Windows (Step-by-Step Guide)**
If your Brother printer shows offline on a Windows computer, follow these methods in sequence. Try printing after each step to see if the issue is resolved.
**call Brother Printer Support at 1-866-203-7571**
### **Step 1: Check the Physical Connection**
If your printer is connected via USB:
* Make sure the USB cable is properly inserted into both the printer and your computer.
* Try using a different USB port or cable.
* Avoid using USB hubs; connect the printer directly to your computer.
If your printer is connected via Wi-Fi:
* Make sure the printer is connected to the same Wi-Fi network as your computer.
* Check the **Wi-Fi icon** or **network light** on the printer’s display.
* If it’s not connected, reconnect it by navigating to **Menu → Network → WLAN → Setup Wizard** on the printer control panel.
* Enter your Wi-Fi password again if required.
If you are using Ethernet (wired connection):
* Ensure the Ethernet cable is properly connected to both the printer and router.
* Check for a green light on the printer’s Ethernet port.
**call Brother Printer Support at 1-866-203-7571**
### **Step 2: Set Brother Printer as the Default Printer**
1. On your PC, open the **Control Panel**.
2. Click **Devices and Printers**.
3. Right-click your Brother printer and select **Set as Default Printer**.
4. A green checkmark should appear next to your printer’s icon.
This ensures that Windows sends all print jobs directly to your Brother printer.
**call Brother Printer Support at 1-866-203-7571**
### **Step 3: Unpause and Resume Printing**
Your Brother printer may be paused or have pending print jobs.
1. Go to **Control Panel → Devices and Printers**.
2. Right-click your Brother printer → select **See what’s printing**.
3. Click on **Printer** in the top menu.
4. Uncheck **Pause Printing** and **Use Printer Offline**.
5. Clear the print queue if needed by selecting **Cancel All Documents**.
Once cleared, try printing again.
**call Brother Printer Support at 1-866-203-7571**
### **Step 4: Restart the Print Spooler Service**
The Print Spooler manages communication between the printer and computer. Restarting it often fixes offline problems.
1. Press **Windows + R** to open the Run box.
2. Type `services.msc` and press **Enter**.
3. Locate **Print Spooler**.
4. Right-click it and select **Restart**.
5. Ensure the Startup type is set to **Automatic**.
Now try printing again.
**call Brother Printer Support at 1-866-203-7571**
### **Step 5: Check Brother Printer Status in Windows Settings**
1. Open **Settings → Devices → Printers & scanners**.
2. Select your Brother printer.
3. Click **Open queue** and ensure the status is not “Offline” or “Paused.”
4. Click **Printer → Use Printer Online** if available.
**call Brother Printer Support at 1-866-203-7571**
### **Step 6: Reinstall or Update Brother Printer Driver**
Outdated or corrupt drivers can make your printer go offline.
1. Press **Windows + X** and select **Device Manager**.
2. Expand **Printers** or **Print queues**.
3. Right-click your Brother printer and choose **Update driver**.
4. Select **Search automatically for updated driver software**.
Alternatively, download the latest drivers from the official Brother website:
🔗 Visit: **support.brother.com**
Search your printer model (e.g., Brother HL-L2390DW), download, and install the latest driver.
After installation, restart your computer and printer.
**call Brother Printer Support at 1-866-203-7571**
### **Step 7: Disable SNMP Status Monitoring**
Simple Network Management Protocol (SNMP) is sometimes enabled by default and can cause offline errors.
1. Go to **Control Panel → Devices and Printers**.
2. Right-click your Brother printer → **Printer Properties**.
3. Go to the **Ports** tab → select your printer’s IP port → click **Configure Port**.
4. Uncheck the box next to **SNMP Status Enabled**.
5. Click **OK** and **Apply**.
Now check if your printer status changes to online.
**call Brother Printer Support at 1-866-203-7571**
### **Step 8: Assign a Static IP Address**
If your printer’s IP address keeps changing, your PC may lose connection. Assign a static IP:
1. Print the **Network Configuration Page** from the printer’s menu.
2. Note the current IP address.
3. Type the IP address in your browser to open the printer’s configuration page.
4. Log in (default credentials are often “admin” / “access”).
5. Go to **Network → TCP/IP → IP Address**.
6. Choose **Static** and enter your current IP.
7. Save the settings and reboot the printer.
**call Brother Printer Support at 1-866-203-7571**
### **Step 9: Disable Firewall or Antivirus Temporarily**
Some security software may block printer communication.
* Temporarily disable your firewall or antivirus.
* Try printing again.
* If it works, add your Brother printer software to the firewall’s **allowed list**.
Then re-enable your security software.
**call Brother Printer Support at 1-866-203-7571**
### **Step 10: Reinstall the Printer Completely**
If none of the above steps work:
1. Go to **Control Panel → Devices and Printers**.
2. Right-click your Brother printer → **Remove device**.
3. Unplug your printer from the computer.
4. Restart your PC.
5. Reconnect and reinstall the printer using the Brother installation CD or downloaded drivers.
**call Brother Printer Support at 1-866-203-7571**
## **How to Fix Brother Printer Offline on Mac**
Mac users may also experience the “Printer Offline” issue. Here’s how to fix it.
**call Brother Printer Support at 1-866-203-7571**
### **Step 1: Verify Connection**
* Check Wi-Fi or USB connections.
* Ensure both Mac and printer are on the same Wi-Fi network.
* Try reconnecting through **System Preferences → Printers & Scanners**.
**call Brother Printer Support at 1-866-203-7571**
### **Step 2: Check Printer Status**
1. Click the **Apple menu → System Preferences → Printers & Scanners**.
2. Select your Brother printer from the left-hand list.
3. If it says “Offline” or “Paused,” click **Resume Printer**.
**call Brother Printer Support at 1-866-203-7571**
### **Step 3: Set as Default Printer**
1. Go to **Printers & Scanners**.
2. Right-click your Brother printer and choose **Set as Default Printer**.
3. Try printing a test page.
**call Brother Printer Support at 1-866-203-7571**
### **Step 4: Clear Print Queue**
1. In **Printers & Scanners**, select your Brother printer.
2. Click **Open Print Queue**.
3. Delete or cancel all pending print jobs.
4. Try printing again.
**call Brother Printer Support at 1-866-203-7571**
### **Step 5: Reset Printing System**
If the issue persists:
1. Open **Printers & Scanners**.
2. Right-click on the printer list and select **Reset Printing System**.
3. Confirm the action.
4. Add your Brother printer again using the “+” icon.
**call Brother Printer Support at 1-866-203-7571**
### **Step 6: Update or Reinstall Brother Printer Drivers on Mac**
1. Visit **support.brother.com**.
2. Download the latest driver compatible with your macOS version.
3. Install it and restart both your Mac and printer.
**call Brother Printer Support at 1-866-203-7571**
### **Step 7: Add Printer Manually Using IP Address**
1. Go to **System Preferences → Printers & Scanners → +**.
2. Choose the **IP** tab.
3. Enter your printer’s IP address (you can find it from the Network Configuration page).
4. Click **Add**.
5. Try printing a test document.
**call Brother Printer Support at 1-866-203-7571**
### **Step 8: Disable Sleep Mode or Deep Sleep Mode**
1. Access the printer’s control panel.
2. Navigate to **Menu → General Setup → Ecology → Sleep Time**.
3. Increase the sleep time or set it to “Off” temporarily.
4. This prevents the printer from appearing offline when idle.
**call Brother Printer Support at 1-866-203-7571**
## **Fixing Brother Printer Offline on a Wireless Network**
Wireless issues are a leading cause of offline errors. Here’s how to fix them:
### **1. Check Wi-Fi Signal**
Ensure your printer is within the Wi-Fi range and there are no obstructions.
### **2. Verify Network Name**
Both printer and computer must be connected to the **same Wi-Fi SSID**.
### **3. Restart Router, Printer, and Computer**
Power cycling helps refresh the connection.
1. Turn off your printer and router.
2. Wait for 30 seconds.
3. Turn them back on.
4. Try printing again.
### **4. Reconnect Printer to Wi-Fi**
Use the printer’s **WLAN Setup Wizard** to reconnect it to Wi-Fi manually.
**call Brother Printer Support at 1-866-203-7571**
## **Fixing Brother Printer Offline with Brother iPrint&Scan App**
Brother’s **iPrint&Scan app** allows you to print and scan directly from your computer or smartphone.
If your printer appears offline in the app:
1. Make sure your printer and device are connected to the same network.
2. Update the iPrint&Scan app.
3. Remove and re-add your printer in the app settings.
**call Brother Printer Support at 1-866-203-7571**
## **Advanced Solutions**
### **1. Update Printer Firmware**
Updating the firmware can resolve offline and connection issues.
1. Visit **support.brother.com**.
2. Search your printer model.
3. Download and install the **Firmware Update Tool**.
4. Follow on-screen prompts to update.
### **2. Check for Windows Updates**
Sometimes, missing Windows updates cause compatibility issues.
* Go to **Settings → Update & Security → Windows Update**.
* Click **Check for Updates**.
### **3. Use Brother Printer Troubleshooter**
1. Open **Control Panel → Troubleshooting → Hardware and Sound**.
2. Select **Printer** and follow the prompts.
**call Brother Printer Support at 1-866-203-7571**
## **Preventive Tips to Avoid Brother Printer Offline Issues**
To prevent this problem in the future, follow these helpful tips:
1. **Keep your drivers updated.**
Regularly update printer drivers from Brother’s official site.
2. **Use a stable network connection.**
Avoid connecting to multiple Wi-Fi networks at once.
3. **Assign a static IP address.**
This ensures the computer always finds the printer.
4. **Restart printer and router periodically.**
Helps maintain smooth network performance.
5. **Avoid long idle periods.**
If not used for a long time, wake the printer before printing.
6. **Perform routine maintenance.**
Clean the printer heads, check ink levels, and perform test prints regularly.
**call Brother Printer Support at 1-866-203-7571**
## **When to Contact Brother Printer Support**
If your Brother printer still shows as offline after following all the steps above, it may require deeper technical assistance.
You should contact **Brother Printer Support** when:
* The printer is not connecting even after driver updates.
* You face repeated offline errors after restarting.
* Your printer shows “offline” but works on another device.
* There’s a hardware or network malfunction.
You can reach professional help at:
📞 **Brother Printer Support Number: 1-866-203-7571**
They can assist you with:
* Remote troubleshooting.
* Printer driver reinstallation.
* Network configuration.
* Firmware upgrades.
* Resolving hardware or connectivity issues.
**call Brother Printer Support at 1-866-203-7571**
## **Conclusion**
The “Brother Printer Offline” issue is a common but fixable problem. Whether you’re using Windows or Mac, most offline errors occur due to simple network, driver, or setting misconfigurations. By following the step-by-step instructions in this guide — from checking connections and printer settings to reinstalling drivers and updating firmware — you can easily bring your printer back online.
If you have tried all the solutions and your printer still shows offline, don’t hesitate to call **Brother Printer Support at 1-866-203-7571** for expert help. The support team can quickly diagnose and resolve the issue remotely, ensuring your printer runs smoothly again.
**call Brother Printer Support at 1-866-203-7571**
**Quick Recap**
| Problem Area | Solution |
| --------------------- | -------------------------------------- |
| Connection Issue | Check cables or Wi-Fi settings |
| Default Printer | Set Brother printer as default |
| Paused Queue | Resume or clear print queue |
| Driver Issue | Update or reinstall drivers |
| SNMP Conflict | Disable SNMP status |
| IP Problem | Assign static IP |
| Firewall Interference | Allow Brother printer through firewall |
| Firmware Issue | Update firmware |
**Need immediate help?**
📞 **Call Brother Printer Support at 1-866-203-7571** for 24/7 technical assistance.
With these methods, you can ensure your Brother printer stays **online**, connected, and ready to print whenever you need it.
Sign in with Wallet
Connect another wallet