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# 1-866-203-7571 How to Fix HP Officejet Pro Not Printing?

**HP Printer Support at 1-866-203-7571**

The HP OfficeJet Pro printer series is known for its high-quality prints, wireless functionality, and reliability. However, like all electronic devices, it can occasionally run into issues—one of the most frustrating being when the printer **stops printing altogether**. Whether your HP OfficeJet Pro is not printing black, not printing color, or not printing at all, this guide will help you identify and fix the problem quickly and efficiently.

In this article, we’ll go through a complete troubleshooting process to help you fix the **“HP OfficeJet Pro not printing”** issue. From basic hardware checks to software troubleshooting, connectivity fixes, and driver reinstallation, every step is covered in detail.

If you need immediate assistance, you can always call the HP Printer Support team at **1-866-203-7571** for professional help.

**HP Printer Support at 1-866-203-7571**

## **Common Causes of HP OfficeJet Pro Not Printing**

Before we move on to solutions, it’s important to understand why this problem happens in the first place. The most common reasons for your HP OfficeJet Pro not printing include:

1. **Low or Empty Ink Cartridges**
   When the printer runs out of ink or one cartridge becomes empty, it can refuse to print entirely or only print partially.

2. **Clogged Printhead**
   If you haven’t used your printer in a while, the ink may dry up in the printhead, blocking ink flow.

3. **Driver Issues**
   Outdated or corrupt printer drivers can prevent the printer from communicating properly with your computer.

4. **Connectivity Problems**
   Wireless printers may lose connection to your Wi-Fi network or your PC, causing printing errors.

5. **Print Queue Errors**
   Stuck or pending print jobs can block new print tasks from starting.

6. **Software Conflicts**
   Certain updates or third-party applications can interfere with printer functionality.

7. **Firmware Problems**
   Outdated printer firmware might lead to compatibility or printing issues.

**HP Printer Support at 1-866-203-7571**

## **Step-by-Step Guide to Fix HP OfficeJet Pro Not Printing**

Let’s go step by step through the possible causes and their respective fixes.

**HP Printer Support at 1-866-203-7571**

### **Step 1: Check Basic Printer Setup**

Before diving into complex fixes, make sure the basics are in place:

* Ensure your printer is **powered on** and the display panel is working.
* Verify that the **power cable** and **USB/Wi-Fi connections** are secure.
* Check for any **error messages** or **blinking lights** on the printer control panel.
* Make sure **paper is loaded properly** in the input tray and there are no paper jams.

If the printer is unresponsive or showing a blank screen, try unplugging it for 30 seconds and then plugging it back in. This can often reset minor glitches.

**HP Printer Support at 1-866-203-7571**

### **Step 2: Check Ink Levels and Cartridges**

One of the most common reasons for HP OfficeJet Pro printers not printing is **low or empty ink cartridges**.

#### **How to Check Ink Levels**

1. On the printer’s **control panel**, go to **Setup > Ink Levels** or **Ink Information**.
2. Review the ink levels displayed for each cartridge.
3. If any cartridge shows low or empty, replace it.

#### **How to Replace Ink Cartridges**

1. Open the printer’s **cartridge access door**.
2. Wait until the **carriage moves** to the center.
3. Remove the **empty cartridge** and insert a new one.
4. Close the door and allow the printer to **align cartridges automatically**.

If you’re using **non-HP cartridges**, consider switching to **genuine HP cartridges**, as third-party ink can sometimes cause printing issues or clog the printhead.

**HP Printer Support at 1-866-203-7571**

### **Step 3: Clean the Printhead**

If your printer is printing blank pages or faded text, it may be due to a **clogged printhead**. Ink can dry out over time and block the nozzles.

#### **How to Clean Printhead Using Printer Menu**

1. On the printer’s control panel, go to **Settings > Printer Maintenance > Clean Printhead**.
2. Select **Clean** and wait for the process to complete.
3. Print a **test page** to check improvement.

If the print quality still looks bad, repeat the cleaning process up to **three times**.

#### **Manual Cleaning (if automatic cleaning doesn’t work)**

1. Turn off the printer and unplug it.
2. Remove the ink cartridges.
3. Use a **lint-free cloth** lightly dampened with **distilled water** to clean the printhead gently.
4. Dry it with a clean cloth, reinsert the cartridges, and turn on the printer.

If you still face issues, professional cleaning might be required — call **1-866-203-7571** for expert assistance.

**HP Printer Support at 1-866-203-7571**

### **Step 4: Restart the Printer Spooler Service**

The **Print Spooler Service** manages all print jobs sent to your printer. If it becomes stuck, your printer won’t print.

#### **How to Restart Print Spooler (Windows)**

1. Press **Windows + R** to open the Run dialog box.
2. Type `services.msc` and press **Enter**.
3. Scroll down and find **Print Spooler**.
4. Right-click it and select **Restart**.
5. Try printing again.

This step often resolves the issue instantly if a print job was stuck in the queue.

**HP Printer Support at 1-866-203-7571**

### **Step 5: Clear the Print Queue**

Sometimes, a single stuck print job can stop all printing activity.

#### **How to Clear Print Queue**

1. Open **Control Panel** on your PC.
2. Go to **Devices and Printers**.
3. Right-click your HP OfficeJet Pro printer.
4. Select **See what’s printing**.
5. Click on **Printer > Cancel All Documents**.

After clearing the queue, try printing a new document.

**HP Printer Support at 1-866-203-7571**

### **Step 6: Reconnect the Printer to Wi-Fi**

If your printer is connected via Wi-Fi, ensure it’s still on the same network as your computer.

#### **To Reconnect:**

1. On your printer, open the **Wireless Settings** menu.
2. Choose **Wireless Setup Wizard**.
3. Select your **Wi-Fi network** and enter the **password**.
4. Confirm the connection.

If the printer is offline, remove and re-add it to your computer:

* Go to **Settings > Bluetooth & Devices > Printers & Scanners**.
* Remove the HP OfficeJet Pro and add it again.

For wired connections, ensure the **USB cable** is undamaged and firmly plugged in.

**HP Printer Support at 1-866-203-7571**

### **Step 7: Update or Reinstall Printer Drivers**

Driver issues are one of the top reasons printers stop responding.

#### **How to Update Printer Driver (Windows)**

1. Press **Windows + X**, select **Device Manager**.
2. Expand **Printers**.
3. Right-click your HP OfficeJet Pro and select **Update driver**.
4. Choose **Search automatically for updated driver software**.

Alternatively, visit **HP’s official website**, enter your printer model, and download the latest drivers.

#### **To Reinstall Drivers**

1. Go to **Control Panel > Programs > Uninstall a program**.
2. Remove any HP printer software.
3. Restart your computer.
4. Reinstall the latest driver from HP’s support site.

If you face issues reinstalling, HP Support technicians at **1-866-203-7571** can remotely fix it for you.

**HP Printer Support at 1-866-203-7571**

### **Step 8: Update Printer Firmware**

Firmware updates improve printer performance and fix software bugs.

#### **To Update Firmware**

1. Visit the **HP Support website**.
2. Enter your printer model (e.g., HP OfficeJet Pro 6978, 8020, 9015, etc.).
3. Download and install the **latest firmware** update.
4. Restart the printer after installation.

Keeping firmware updated ensures compatibility with the latest operating system updates.

**HP Printer Support at 1-866-203-7571**

### **Step 9: Check for System or Software Conflicts**

Sometimes, updates in your computer’s operating system can cause compatibility issues.

#### **Steps to Fix Software Conflicts**

* Disable **VPNs** temporarily.
* Pause or disable **firewall/antivirus** temporarily (only if safe to do so).
* Make sure **HP Smart App** or **HP Printer Assistant** is up-to-date.
* If you recently updated Windows or macOS, reinstall the HP printer software.

**HP Printer Support at 1-866-203-7571**

### **Step 10: Try HP Print and Scan Doctor Tool**

HP offers an official diagnostic tool called **HP Print and Scan Doctor**.

#### **How to Use It**

1. Download from the **HP Support website**.
2. Run the tool and select your printer.
3. Follow on-screen instructions to detect and fix problems automatically.

This tool resolves most communication, driver, and printing errors.

**HP Printer Support at 1-866-203-7571**

### **Step 11: Perform a Printer Reset**

A simple reset can fix internal software bugs.

#### **Soft Reset**

1. Turn off your printer.
2. Disconnect it from the power outlet.
3. Wait for 60 seconds.
4. Plug it back in and power it on.

#### **Hard Reset (Factory Reset)**

1. On the printer screen, go to **Setup > Printer Maintenance > Restore Defaults**.
2. Confirm reset.

This restores factory settings, so you’ll need to reconnect Wi-Fi afterward.

**HP Printer Support at 1-866-203-7571**

### **Step 12: Test Printing from Different Devices**

Try printing from a **different device** (phone, tablet, or another computer).

* If it prints successfully, the issue lies in the computer configuration.
* If it doesn’t, the problem may be with the printer hardware.

**HP Printer Support at 1-866-203-7571**

### **Step 13: Check for Hardware Damage**

If none of the above steps work, inspect for physical issues:

* **Check for paper jams** inside rollers or rear access panel.
* **Examine ink carriage movement** — it should move smoothly.
* **Listen for unusual noises** during printing.

If your printer shows hardware failure or error codes (like “0x6100004a” or “B200”), call **HP Printer Support at 1-866-203-7571** for guidance.

**HP Printer Support at 1-866-203-7571**

## **Fixing HP OfficeJet Pro Not Printing Black**

If your HP OfficeJet Pro prints color but not black, try these steps:

1. Clean the printhead specifically for **black ink**.
2. Ensure **black ink cartridge** isn’t clogged or dried.
3. Set the print quality to **Normal or Best** (not Draft mode).
4. Disable **Grayscale Printing** in the print settings.
5. Use genuine HP ink cartridges.

To check if the issue is color-specific, print a **diagnostic page** from the printer’s maintenance menu.

**HP Printer Support at 1-866-203-7571**

## **Fixing HP OfficeJet Pro Not Printing Color**

If your printer won’t print color:

1. Open the **HP Smart App** > Printer Settings > Print Quality Tools.
2. Select **Clean Printhead**.
3. Replace the **color cartridge** if it’s low.
4. Make sure color printing is enabled in software settings.

   * Go to **Printer Preferences > Color** and uncheck **Print in grayscale**.

**HP Printer Support at 1-866-203-7571**

## **Fixing HP OfficeJet Pro Not Printing Wirelessly**

Wireless issues are another major cause of printer malfunctions.

#### **Steps to Fix**

1. Restart your **Wi-Fi router** and **printer**.
2. Make sure the printer and computer are on the **same network**.
3. Run **Wireless Network Test** from the printer’s menu.
4. If needed, reconnect Wi-Fi using the **Wireless Setup Wizard**.

You can also use **Wi-Fi Direct** to print without a router. Simply enable Wi-Fi Direct from the printer menu and connect your device to the printer’s network.

**HP Printer Support at 1-866-203-7571**

## **Fix HP OfficeJet Pro Not Printing from Mac**

If you’re using a Mac, follow these steps:

1. Go to **System Preferences > Printers & Scanners**.
2. Select your HP printer and click **Remove (-)**.
3. Restart your Mac.
4. Add the printer again using the **Add (+)** button.
5. Make sure you download the latest **HP Easy Start for Mac** from the HP website.

If the issue persists, **reset the printing system** by right-clicking in the printer list and selecting **Reset printing system**.

**HP Printer Support at 1-866-203-7571**

## **Fix HP OfficeJet Pro Not Printing from Mobile**

For printing from mobile devices using HP Smart App:

1. Make sure both printer and phone are connected to the **same Wi-Fi**.
2. Open **HP Smart App**.
3. If the printer is not listed, tap **Add Printer**.
4. Try printing a test document.

If the app shows **“Printer Offline”**, reconnect Wi-Fi or reinstall the app.

**HP Printer Support at 1-866-203-7571**

## **Preventing Future HP OfficeJet Pro Printing Issues**

To avoid facing the “not printing” problem again, follow these maintenance tips:

1. **Use the printer regularly** to prevent ink from drying.
2. **Update drivers and firmware** periodically.
3. **Keep printer dust-free** and clean paper trays often.
4. **Use genuine HP ink cartridges**.
5. Perform **printhead cleaning** every few months.

Regular maintenance ensures smooth and long-lasting performance.

**HP Printer Support at 1-866-203-7571**

## **When to Call Support**

If you’ve followed all the troubleshooting steps and your HP OfficeJet Pro still isn’t printing, it may indicate a **hardware malfunction** or **firmware issue** that needs expert handling.

📞 **Call the HP Printer Support Helpline: 1-866-203-7571**

The support team can help you with:

* Remote diagnostics and repair
* Firmware and driver reinstallation
* Wireless connectivity setup
* Ink system or printhead replacement guidance
* Step-by-step walkthroughs for complex issues

**HP Printer Support at 1-866-203-7571**

## **Conclusion**

The HP OfficeJet Pro is a powerful all-in-one printer designed for both home and office use. However, when it suddenly stops printing, it can disrupt productivity. Thankfully, most printing issues—whether caused by software, connectivity, or hardware—can be resolved using the steps outlined above.

Start by checking ink cartridges, cleaning the printhead, and ensuring drivers are up-to-date. If the issue persists after trying all fixes, don’t hesitate to reach out for professional support.

📞 **For immediate help with HP OfficeJet Pro not printing issues, call 1-866-203-7571.**
The experts are available to guide you step by step and get your printer running again.







