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# System prepended metadata

title: Untitled

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### Test 1 - Self Assigning Tickets (Agent)

| Title            | Description                                                        | Status |
|------------------|--------------------------------------------------------------------|:------:|
| Ticket Landing   | Commented on a post and found tickect being created in pending tab | ✅ |
| Accepting Ticket | Accepted the ticket from pending tab to self assign                | ✅ |

**Note : Supervisor cannot assign tickets to himself. Only agents can assign tickets.**

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### Test 2 - Assigning Tickets From Supervisor Panel
| Title                 | Description                                                        | Status  |
|-----------------------|--------------------------------------------------------------------|:-------:|
| Ticket Landing        | Commented on a post and found tickect being created in pending tab | ✅  |
| Assigning Ticket      | Assigned the ticket to an agent                                    |  ✅ |
| Agent recieved ticket | Agent successfully recieved the ticket in his/her active tab       | ✅ |

### Test 2.1 - Ticket Auto Assign
| Title                 | Description                                                        | Status  |
|-----------------------|--------------------------------------------------------------------|:-------:|
| Ticket Landing        | Agents should recieve tickets autometically if less than 2 tickets are in active queue of that agent | ✅ |

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### Test 3 - Tickets

| Title                        | Description                                                              | Status |
|------------------------------|--------------------------------------------------------------------------|:------:|
| Profile Picture              | Ticket should show the profile picture of the user                       | ❌ |
| Profile Name                 | Ticket should show the profile name of the user                          | ❌ |
| Channel Name                 | Ticket should show the page name where the comment post has been created | ✅ |
| Subject                      | Ticket should show the subject (comment body/post body)                  | ✅ |
| Type                         | Ticket should show the type comment/post                                 | ✅ |
| Assignee (active and closed) | Ticket should show agent avatar that it has been assigned to             | ✅ |
| Accept button (pending)      | Ticket should show accept button in pending tab                          | ✅ |

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### Test 4 - Post & Comment Details

###### <center>Ticket type "Comment"</center>

| Title                | Description                                                                                        | Status |
|----------------------|----------------------------------------------------------------------------------------------------|:------:|
| Ticket Details       | Clicked on a ticket and got the details of that ticket                                             | ✅ |
| Showing post details | Ticket details should show the details of the post where the user commented                        | ✅ |
| Post stats           | Ticket details should show like & comment count of the post, view post should land to correct page | ✅ |
| Comment details      | Ticket details should show the comment created by user                                             | ✅ |
| Comment details form wall post | Ticket details should show details of ticket created by commenting on a wall post created by general facebook user | ✅ |


###### <center>Ticket type "Post"</center>

| Title                | Description                                                                                        | Status |
|----------------------|----------------------------------------------------------------------------------------------------|:------:|
| Ticket Details       | Clicked on a ticket and got the details of that ticket                                             | ✅ |
| Showing post details | Ticket details should show the details of the post where the user commented                        | ✅ |
| Post stats           | Ticket details should show like & comment count of the post, view post should land to correct page | ✅ |
| Post Actions         | Should show like and delete (only supervisor) button                                               | ✅ |
| Like Post            | Should add a like to the post in facebook as the page                                              | ✅ |
| UnLike Post          | Should remove the like from the post in facebook                                                   | ✅ |
| Delete Post          | Should delete the post in facebook                                                                 | ✅ |

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### Test 5 - Comment Actions

| Title                 | Description                                                                                               | Status |
|-----------------------|-----------------------------------------------------------------------------------------------------------|:------:|
| Show targeted comment | Post details should show the targeted comment highlighted in primary color                                | ✅ |
| Comment Link          | Should show a link button when hover, clicking it should bring to the comment **Highlighted** in facebook | ✅ |
| Like comment          | Like comment should add a like to the comment in facebook as the page                                     | ✅ |
| Unlike comment        | Unlike comment should remove the like from the comment in facebook                                        | ✅ |
| Hide comment          | Hide comment should hide the comment from facebook and show the comment in mevrik with grayscale filter   | ✅ |
| Unhide comment        | Unhide comment should bring back the comment in facebook and normalize the grayscale filter               | ✅ |
| Showing delete button | Only supervisor should see the delete button                                                              | ✅ |
| Delete comment        | Should delete the comment in facebook, show the deleted with a red and strikethrow filter                 | ✅ |
| Remove actions        | Should remove all action button when deleted                                                              | ✅ |

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### Test 6 - Reply

*Each of these tests should close the ticket and move it to closed tab from active tab*

| Title                               | Description                                                        | Status |
|-------------------------------------|--------------------------------------------------------------------|:------:|
| Reply with comment                  | Sending comment with only text should work                         | ✅ |
| Reply with attachment               | Sending comment with only attachment should work                   | ❌ |
| Reply with text & attachment        | Sending comment with both text and attachment should work          | ✅ |
| Mention User                        | Sending comment with **@User** should mention the user in facebook | ✅ |
| Direct reply with text              | Sendign direct reply with only text should work                    | ✅ |
| Direct reply with attachment        | Sendign direct reply with only attachment should work              | ✅ |
| Direct reply with text & attachment | Sendign direct reply with both text & attachment should work       | ✅ |
| No reply                            | No reply should close the ticket                                   | ✅ |

**Note: No reply is creating an empty comment in mevrik tool.**

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### Test 7 - Advanced Search

*This search is for live queue, not the search in browser*
*Each of these search query should work with any of the other queries active*

| Title    | Description                                                                              | Status |
|----------|------------------------------------------------------------------------------------------|:------:|
| Search   | Searching with a text with matching comment/post body should return a list of tickets    | ✅ |
| Case     | Searching with Case id should work                                                       | ✅ |
| Queue    | Searching with Queue id should work                                                      | ⚙️ |
| Channel  | Filtering with specific channel should work                                              | ✅ |
| Status   | Filtering with specific status should work                                               | ✅ |
| Source   | ???                                                                                      | ❌ |
| From     | ???                                                                                      | ❌ |
| Assigned | Filtering with specific agent should return a list of ticket only assigned to that agent **(Test from supervisor panel only)**| ✅ |

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### Test 8 - Social Browser Filters

| Title       | Description                                                                           | Status |
|-------------|---------------------------------------------------------------------------------------|:------:|
| CaseID      | Searching with Case id should work                                                    | ✅ |
| Channel     | Filtering with specific channel should work                                           | ✅ |
| Type        | Filtering with specific type Comment/Post should work                                 | ✅ |
| Status      | Filtering with specific status should work                                            | ❌ |
| Date Range  | Filtering with Date range should work                                                 | ✅ |
| Keyword     | Searching with a text with matching comment/post body should return a list of tickets | ✅ |
| Search user | Searching with user should only show tickets being created by that user , plus need to show user's picture and single name               | ❌ |

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### Test 9 - Social Browser Tickets

| Title                        | Description                                                                                   | Status |
|------------------------------|-----------------------------------------------------------------------------------------------|:------:|
| Checkbox                     | Ticket should show checkboxes if accessing as supervisor. Agents should not see the checkbox. | ✅ |
| Profile Picture              | Ticket should show the profile picture of the user                                            | ✅ |
| Profile Name                 | Ticket should show the profile name of the user                                               | ✅ |
| Channel Name                 | Ticket should show the page name where the comment post has been created                      | ✅ |
| Status                       | Ticket should show the Active/Pending/Closed Status                                           | ✅ |
| Assignee (active and closed) | Ticket should show agent avatar that it has been assigned to                                  | ✅ |

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### Test 10 - Social Browser Post & Comment Details

###### <center>Ticket type "Comment"</center>

| Title             | Description                                                                                        | Status |
| ----------------- | -------------------------------------------------------------------------------------------------- |:------:|
| Ticket Details    | Clicking on a ticket should show the details of that ticket                                        |   ✅   |
| Post details      | Ticket details should show the details of the post where the user commented                        |   ✅   |
| Post stats        | Ticket details should show like & comment count of the post, view post should land to correct page |   ✅   |
| Comment details   | Ticket details should show the comment created by user                                             |   ✅   |
| Agent Replies     | Ticket details should show the reply sent by agent                                                 |   ✅   |
| Reply destination | Agent replies should show the destination (comment/private reply)                                  |   ✅   |

###### <center>Ticket type "Post"</center>

| Title                | Description                                                                                        | Status |
|----------------------|----------------------------------------------------------------------------------------------------|:------:|
| Ticket Details       | Clicking on a ticket should show the details of that ticket                                        | ✅ |
| Showing post details | Ticket details should show the details of the post where the user commented                        | ✅ |
| Post stats           | Ticket details should show like & comment count of the post, view post should land to correct page | ✅ |

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### Test 11 - Social Browser Comment Actions

| Title                 | Description                                                                                                | Status |
|-----------------------|------------------------------------------------------------------------------------------------------------|:------:|
| Show targeted comment | Post details should show the targeted comment highlighted in primary color                                 | ✅ |
| Comment Link          | Should show link button when hover, clicking it should bring to the comment **Highlighted** in facebook    | ✅ |
| Like comment          | Like comment should add a like to the comment in facebook as the page                                      | ✅ |
| Unlike comment        | Unlike comment should remove the like from the comment in facebook                                         | ✅ |
| Hide comment          | Hide comment should hide the comment from facebook and show the comment in mevrik with grayscale filter    | ✅ |
| Unhide comment        | Unhide comment should bring back the comment to facebook and normalize the grayscale filter in mevrik tool | ✅ |
| Showing Delete btn    | Only supervisor should see the delete button                                                               | ✅ |
| Delete comment        | Delete comment should delete the comment in facebook, show with a red and strikethrow filter               | ✅ |
| Showing Edit button   | Only supervisor should see the edit button only on page replies                                            | ✅ |

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### Test 12 - Social Browser Edit Comment

| Title            | Description                                                                                  | Status |
|------------------|----------------------------------------------------------------------------------------------|:------:|
| Edit Dialog      | Should bring editor with texts & attachments, sentiment and relevant status as default value | ✅ |
| Edit and Update  | Should be able to edit and update the comment if it is a comment                             | ✅ |
| Edit and Direct  | Should be able to edit and direct reply if it is a comment                                   | ✅ |
| Edit and Comment | Should be able to edit and new comment if it is a direct message                             | ✅ |
| Sentiment        | Changing the sentiment should work                                                           | ✅ |
| Relevant         | Changing the relevant should work                                                            | ✅ |
| Mention          | Mention with **@User** should work                                                           | ✅ |
| Add to history   | Should add the previous reply to history and show **edited** status                          | ✅ |

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### Test 13 - Social Browser Bulk Reply

| Title                               | Description                                                                   | Status |
| ----------------------------------- | ----------------------------------------------------------------------------- | :----: |
| Ticket Selection                    | Should be able to mark tickets                                                | ✅ |
| Select all                          | Should be able to mark all tickets in the current page in view                | ✅ |
| Show counts                         | Should show the marked tickets count in both tickets list and above reply box | ✅ |
| Show actions                        | Should show actions in reply panel when one or more tickets are marked        | ✅ |
| Delete                              | Should delete all marked tickets when replying with delete action             | ✅ |
| Hide                                | Should Hide all marked tickets when replying with hide action                 | ❌ |
| Like                                | Should like  all marked tickets when replying with like action                | ✅ |
| Reply with comment                  | Sending comment with only text should work                                    | ✅ |
| Reply with attachment               | Sending comment with only attachment should work                              | ❌ |
| Reply with text & attachment        | Sending comment with both text and attachment should work                     | ✅ |
| Mention User                        | Sending comment with **@User** should mention the user in facebook            | ✅ |
| Direct reply with text              | Sendign direct reply with only text should work                               | ❌ |
| Direct reply with attachment        | Sendign direct reply with only attachment should work                         | ❌ |
| Direct reply with text & attachment | Sendign direct reply with both text & attachment should work                  | ❌ |
| No reply                            | No reply should close the marked tickets                                      | ❌ |

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### Delivery Status (Rabib vhaia)

- Add delivery status notifier in messages.
- Add filter by delivery status.