---
# System prepended metadata

title: Automatic Emails Issue

---

# Automatic Emails Issue

### Issue
It seems like the following automated emails were not sent out to the students during the times they were supposed to be sent out. 
* Missing attendance email
* Missing submission email

*Note: We're not sure if other emails (incomplete submissions) are affected because we don't have those set-up on our end*

### Cohorts Affected
* All Interview Prep Cohorts
    * Intro - `Intro-Software-Engineering-Summer-2022`
    * Intermediate - `Intermediate-Software-Engineering-Summer-2022`
    * Advanced - `Advanced-Software-Engineering-Summer-2022`

### Other useful information
* [Course emails folder for SE10X Summer 2022](https://github.com/codepath/course_emails/tree/master/remote_se10x_weekly) 
* Course email fields that are not sending emails
    * Session Absence Template
        * Used 	`remote_se10x_weekly/4_absence_unexcused.md` template
    * Missing Notice (for assignment and lab)
        * Used `remote_se10x_weekly/3a_missing_hackerrank.md` template
### Actions Done
- [x]  Check organizer dashboard set-up. Ensure that course emails are added correctly
- [x] Ensure that sessions are accurately set-up in the organizer dashboard
- [x] Ensure course emails are of the corrrect format (has `.md` at the end)
- [x] Test email sent out
- [x] Ensure that attendance dashboard is marked
- [x] Asked Pat to check the back-end for the list of emails sent out
    - [x] Pat confirmed no missing attendance or missing submissions sent. Only the withdrawn email got sent 
 ![](https://i.imgur.com/5GyVYBO.png)
 ![](https://i.imgur.com/zqhTnuP.png)
 ![](https://i.imgur.com/nb8n8U7.png)
 

### Other Test(s) Done
Determine if the issue is because of the template or if it's the organizer dashboard>emails field itself
* Used a test cohort 
    * TEST-Advanced-Software-Engineering-Summer-2022
* Set-up the session absence email field using a different template
    * Used the old template from a different folder 
        * `adv_interview_prep_enrollment/8_excused_absence_recorded.md`  as well as the current one (mentioned above)

* Created test sessions and marked test account as absent 
* Waited for an absence email
* **Absence email not received** - for both old template and new template





