###### tags: `WebHack#29` # Weaving empathy into your product development process ### Game: Arm Wrestling For those who won more than 10, When you have same goal, you can achieve it. It's all about communication When you are building a service or product, there is a lot of negotiation, communication. ### Communication with Empathy - Understand stakeholders; perspective talking - Information sharing and transparency - Bring into comparison - x ## Empathy Not building what you like, try to understand your user instead. We may talk to PMs, leaders..etc but we may also need to talk to users. In my previous company, `deadline`, `transparency`, `decision making process` make engineers feel disrespectful because they don't know where the requirements come from. The process of design sprint can help with it. ### The `empathy` video <iframe width="600" height="300" src="https://www.youtube.com/embed/1Evwgu369Jw" frameborder="0" allow="accelerometer; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe> ### Q & A Q1: I am a backend engineer. Sometimes, we got requirements but it takes more time and resources that it is scheduled. What can we do with it? A1: If you can convince stakeholders or PMs to have a design sprint, you can try to have the design sprint. You can show your opinion in the early phases.