# Accounts.intuit. com | turbotax login error
## How do I contact TurboTax?

**If you are using TurboTax Online:**

* Sign in to your TurboTax account (if you are not already signed in)
* Once you're in, type Contact Us in the search bar
* Select the Contact Us button from the results
* Select the pencil icon to enter your question and select Let's Talk
* Now choose between:
* Post your question in our community of experts (Post a question)
* Talking one-on-one with a live TurboTax Expert or CPA (Get a call back)
* Free Edition (no PLUS): This is not covered, so when you select Talk to a Specialist, you will be asked to add PLUS benefits first

**If you are using the TurboTax CD/Download software or are unable to sign in to your TurboTax account:**

* Go here to contact us
* Ask your question, select Continue and follow the instructions
* We are open 7 days a week from 5:00 a.m. to 5:00 p.m. m. to 9:00 p.m. m. (Pacific Time) by the April 18 submission deadline.

## Learn what to do if you can't sign in to your QuickBooks, 1260(691)4910 TurboTax, or Mint products.

If you're having trouble signing in to your Intuit account, we're here to help you sign in. We'll show you how to sign in if you've lost or forgotten your user ID or password, or recover your account if you can. I am not getting a verification code. Read on for other login tips and troubleshooting.

**Learn about:**

* I forgot my user ID or password
* I lost access to my phone or email address
* I didn't receive a text, email, or phone call with my verification code
* My verification code doesn't work
* I reset my password and now I can't log in

## I forgot my user ID or password

If you forgot your user ID or password, but still have access to your registered phone or email, you can still access your account. This is the fastest way to access your account if you have lost or forgotten your credentials.

* Go to our help page to sign in.
* Enter the phone number, email address or user ID of your account.
* If you enter a phone number or email address, we'll text or email you a verification code. If you enter a user ID, choose the method you prefer.
* Enter the verification code we sent you or follow the instructions in the message. We may ask you for a little more information to make sure it's really you.
* When prompted, reset your password. Or, you can select Skip.

Once you're back in your account, you can change your email address, phone number, password, or go directly to your product. If you haven't already, we recommend adding a phone number to your account so you can receive our verification codes for future login attempts.

## I lost access to my phone or email address
If you have lost or forgotten your user ID and password, and no longer have access to your registered phone or email, please use the account recovery form in this section. We will process your request within one business day. Our office hours are Monday through Friday, 8 a.m. to 8 p.m. m. to 5 p.m. m., Pacific time.

For your security, only you can make changes to your Intuit account. Our support team does not have access to update or modify your account information.

* Take a high-quality photo or scan your driver's license, state ID, passport, or notarized document.
* Fill out the following form with your data, and upload your ID or document.
* Within one business day, look for an email from [e-mail] with next steps. If we approve your request, you will receive a link to reset your password.

## Change your QuickBooks user ID, email address, password, and other information

**Tip:** Have multiple companies or see a message that your email is already being used? Consider consolidating them under a single user ID for a better login experience.

* From QuickBooks Online
* Sign in to QuickBooks Online.
* Select your profile icon next to Settings ⚙.
* Select Manage your Intuit account to go to the Intuit account manager.
* Select Sign-in and security.
* Select the User ID, Email Address, Password, or Phone section.
* Make your changes.
* When you're done, select Save.

**Note:** If you changed your email address, be sure to also update your email address in the Manage Users section of QuickBooks. This ensures that you will continue to receive emails for your QuickBooks subscription.

## From QuickBooks Online Accountant
If you use QuickBooks Online Accountant, use Intuit Account Manager to edit your information. It offers the same profile management, even if you're not signed in to your QuickBooks Online account.

* From QuickBooks on its own
* Sign in to QuickBooks Self-Employed.
* Go to Settings ⚙, then select Intuit Account to open Intuit Account Manager.
* Select Sign-in and security.
* Select the User ID, Email Address, Password, or Phone section.
* Make your changes.
* When you're done, select Save.
* From the Intuit account manager
* Sign in to the Intuit account manager. Use your QuickBooks login information.
* Select the Login & security menu.
* Select the User ID, Email Address, Password, or Phone section.
* Make your changes.
* When you're done, select Save.
### Retrieve your user ID
If you can't remember your User ID, please enter an email address or phone number that you have associated with your account. You will receive a one-time access code, via email or phone, to log into your account.

### Didn't receive an email?

* Check your spam or junk folders.
* Add [e-mail] to your contact list.
* Check any email addresses you might have used to sign up for your account.
* Make sure to unblock emails from Intuit. Learn more about how to whitelist email from Intuit.
* If you're having trouble signing in, follow these troubleshooting steps to try to resolve the problem and access your account.

If you still can't log in, you can send us a request to recover your account. Once you return to your account, you can follow the steps in the previous section to change your user ID or email if you wish.