# 1-866-203-7571 HP Printer Stuck In Queue [Fixed]

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When an **HP printer is stuck in queue**, it prevents new print jobs from processing. You may notice documents piling up in the queue, an “Error – Printing” message, or the printer simply refusing to respond. This issue is incredibly common on both **Windows and Mac**, and is usually caused by communication errors, outdated drivers, spooler issues, or blocked print jobs.

This **complete 3000-word guide** walks you through **every possible cause and solution** to fix the **HP printer stuck in queue problem** permanently.

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# **1. Introduction: Why HP Printers Get Stuck in the Queue**

Print queues are designed to manage document flow between your device and the printer. But problems occur when:

* A document becomes corrupted
* The print spooler stops responding
* Printer communication drops
* Drivers malfunction
* Connection errors occur (USB, WiFi, Network)

When a print job gets stuck, it blocks all other tasks behind it—this is why your HP printer may show:

* **“Printing…” but nothing happens**
* **“Document stuck in queue”**
* **“Error – Printing”**
* **“0 documents pending” but the printer still does not print**
* **Queue shows pending jobs that won’t delete**

Fortunately, you can fix this quickly by following the structured steps below.

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# **2. Common Causes of HP Printer Stuck in Queue**

Here are the most common reasons why your HP printer gets stuck in the queue:

## **2.1 Print Spooler Service Failure**

The spooler manages all printing tasks. When it freezes, documents cannot proceed.

## **2.2 Corrupt Print Jobs**

A bad PDF, image, or long document may corrupt the queue.

## **2.3 Outdated or Corrupted HP Drivers**

Drivers enable communication between your printer and computer.

## **2.4 Connectivity Errors**

Unstable WiFi or loose USB cables can cause the queue to freeze.

## **2.5 Incorrect Printer Settings**

Offline mode or paused printing can trap documents in the queue.

## **2.6 Firmware Issues**

HP firmware bugs may cause incomplete communication.

## **2.7 Low Memory or Internal Errors**

Large jobs overload printers with small internal memory.

Understanding the reason helps apply the correct fix.

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# **3. Quick Fixes to Try First (Works in 90% of Cases)**

Before you attempt advanced methods, try these simple but powerful fixes.

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## **3.1 Restart the HP Printer**

Turn it OFF → Wait 30 seconds → Turn it ON.

This clears temporary faults and internal memory.

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## **3.2 Restart the Computer**

Many queue issues originate on your PC or Mac.

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## **3.3 Reconnect WiFi or USB**

* Reconnect the USB cable securely
* Restart the WiFi router
* Ensure printer is connected to the correct network

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If the queue is still stuck, proceed to the detailed solutions below.

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# **4. Fix HP Printer Stuck in Queue on Windows (Step-by-Step Guide)**

This section provides Windows-specific solutions.

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## **4.1 Method 1: Clear the Print Queue Manually**

### **Step 1: Open the Print Queue**

* Press **Windows + R**
* Type: `control printers`
* Right-click your HP printer → **See what’s printing**

### **Step 2: Delete Pending Jobs**

* Click **Printer** menu
* Select **Cancel All Documents**

If they don’t clear, proceed to the next method.

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## **4.2 Method 2: Restart the Print Spooler Service**

### **Step 1: Open Services**

* Press **Windows + R**
* Type: `services.msc`
* Press Enter

### **Step 2: Restart Spooler**

* Scroll to **Print Spooler**
* Right-click → **Stop**
* Right-click → **Start**

### **Step 3: Clear Spooler Files**

* Open File Explorer
* Go to:
`C:\Windows\System32\spool\PRINTERS`
* Delete all files inside the folder (requires admin access)

Restart the PC & printer.

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## **4.3 Method 3: Reinstall HP Drivers (Clean Install)**

### **Step 1: Remove Old Drivers**

* Go to **Settings → Devices → Printers & Scanners**
* Select your HP Printer → **Remove**

### **Step 2: Remove HP Software**

Go to **Control Panel → Uninstall a Program**
Uninstall:

* HP Smart
* HP Printer Assistant
* HP Support Assistant

### **Step 3: Reinstall Fresh Drivers**

Download the latest drivers from **123.hp.com** or from HP’s support website.

Re-add the printer and test again.

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## **4.4 Method 4: Use HP Print and Scan Doctor**

HP’s official repair tool fixes queue, spooler, and communication issues.

### How to Use:

1. Download **HP Print and Scan Doctor**
2. Run the tool
3. Choose your printer
4. Click **Fix Printing**

It automatically repairs:

* Queue stuck
* Spooler errors
* Connectivity issues
* Driver conflicts

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## **4.5 Method 5: Set the Printer to Online Mode**

Sometimes your printer is offline but still shows pending jobs.

### Check Printer Status:

* Go to **Devices & Printers**
* Right-click the HP printer
* Uncheck:

* **Pause Printing**
* **Use Printer Offline**

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## **4.6 Method 6: Reset Windows Printing System**

You can reset Windows printing system fully using Command Prompt.

### Commands:

net stop spooler
del /Q /F C:\Windows\System32\spool\PRINTERS\*.*
net start spooler

Restart afterwards.

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## **4.7 Method 7: Change Print Spooler Startup Settings**

Set spooler to automatically restart if it crashes.

### Steps:

1. Open **Services**
2. Right-click **Print Spooler → Properties**
3. Set **Startup Type: Automatic**
4. Click **Recovery tab**
5. For all three fields select → **Restart the Service**

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# **5. Fix HP Printer Stuck in Queue on Mac**

Mac users also face print queue freezing. Use the following steps.

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## **5.1 Method 1: Clear the Print Queue on macOS**

### Steps:

1. Click **Apple Menu → System Settings**
2. Go to **Printers & Scanners**
3. Select your HP printer
4. Click **Open Print Queue**
5. Delete or cancel all documents

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## **5.2 Method 2: Reset the HP Printing System (Mac)**

This is the most powerful fix for Mac printing issues.

### Steps:

1. Apple Menu → **System Settings**
2. Select **Printers & Scanners**
3. Right-click empty area
4. Choose **Reset Printing System**
5. Re-add your HP printer

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## **5.3 Method 3: Update HP Drivers on Mac**

Go to:

* **HP Easy Start**
* **HP Smart App**

Install or update drivers, firmware, and utilities.

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## **5.4 Method 4: Reset CUPS Service**

CUPS is Mac’s print management system.

### Steps:

1. Open Safari
2. Go to: `http://localhost:631`
3. Reset printer queue and restart the CUPS service
4. Restart the Mac

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# **6. Fixing Queue Issues on Network/Wireless HP Printers**

If you are using WiFi or Ethernet, try these fixes.

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## **6.1 Method 1: Restart Network Devices**

Restart:

* Printer
* Router
* Computer

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## **6.2 Method 2: Reconnect HP Printer to WiFi**

Use the **Wireless Setup Wizard** on the printer screen to reconnect.

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## **6.3 Method 3: Disable VPN**

VPN blocks printer traffic.

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## **6.4 Method 4: Assign a Static IP**

Prevent communication drops.

### Steps:

* HP Smart App → Printer Settings
* Network → Advanced → Assign Manual IP

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# **7. Advanced Fixes for Persistent Queue Problems**

If the standard fixes do not work, try these advanced methods.

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## **7.1 Reset Printer to Factory Defaults**

Every HP printer has a **Restore Network Defaults** or **Restore Settings** option.

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## **7.2 Update HP Printer Firmware**

Firmware updates fix bugs including:

* Queue stuck
* Print delays
* Communication gaps

Update via HP Smart or printer’s control panel.

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## **7.3 Use a Different Connection Mode**

Try switching:

* WiFi → USB
* USB → WiFi
* WiFi → Ethernet

This helps determine if the issue is connection-based.

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## **7.4 Reinstall the HP Smart App**

Remove → Reinstall from:

* Microsoft Store
* App Store
* Play Store

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## **7.5 Delete Printer from Registry (Windows Expert Method)**

Registry corruption can freeze printing.

Use:

regedit

Search for:

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Printers

Delete HP keys carefully (advanced users only).

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# **8. Special Cases: When HP Printer Still Won’t Clear the Queue**

### **8.1 Large PDF Files Stuck**

Open in Acrobat → Print as Image

### **8.2 Ink or Paper Errors**

Clear internal printer errors first.

### **8.3 USB Port Faults**

Switch ports
Avoid hubs or docking stations

### **8.4 Network Firewalls**

Ensure printer IP is whitelisted.

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# **9. Prevent HP Printer Queue Issues in the Future**

Follow these preventive practices:

* Keep drivers updated
* Keep firmware updated
* Avoid overloading printer with huge documents
* Use compatible paper
* Restart spooler monthly
* Keep your printer connected to stable WiFi
* Do not cancel prints repeatedly

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# **10. When to Call HP Support? (1-866-203-7571)**

If after trying all the fixes:

* The print queue still won’t clear
* Printer receives jobs but doesn’t print
* Queue gets stuck frequently
* HP Smart or drivers fail to install
* Printer shows internal hardware errors

Call **1-866-203-7571 (Toll-Free)** for expert help.

Call **1-866-203-7571 (Toll-Free)**

# **Conclusion**

An **HP printer stuck in queue** is one of the most frustrating printing issues, but with this guide, you should now be able to fix it easily using:

* Clearing print queue
* Resetting spooler
* Reinstalling drivers
* Resetting the printing system
* Calibrating network communication
* Updating firmware

If you still cannot get the printer working, **HP-certified experts are available 24/7 at**:

📞 **1-866-203-7571**