# How to Fix Brother Printer Display not Working?

If your Brother printer’s display isn’t working, there could be several causes, ranging from hardware issues to simple connection problems. A malfunctioning display can make it challenging to use your printer's functions effectively.

Here’s a comprehensive guide to help you troubleshoot and fix the display issues on your Brother printer.

Step-by-Step Guide to Fix Brother Printer Display Not Working
1. Check the Power Source and Connections

Ensure Power Connection: Sometimes, the display isn’t turning on because of an insufficient power supply or a loose power cable.
Inspect the Power Cord: Check that the power cord is securely connected to both the printer and the outlet.
Try Another Outlet: Plug the printer into a different electrical outlet. This rules out issues with a faulty power source, which can affect the display’s performance.
Check Power Adapter: If your printer has an external power adapter, check for any visible damage or wear. If it’s damaged, replacing the adapter might fix the display issue.

2. Reboot the Printer

Power cycling can reset internal components, potentially fixing minor software issues affecting the display.
Steps to Reboot:
Turn off the printer and unplug it from the power source.
Wait for about 30 seconds, then plug it back in.
Power on the printer again and check if the display responds.
This simple step can sometimes resolve problems without needing further troubleshooting.

3. Check for Firmware Updates

Update Firmware: Firmware controls the printer’s hardware, including the display. An outdated firmware version may cause display glitches.
Download Updates:
Visit the Brother support page and search for your printer model.
Download and install the latest firmware updates.
Connect Printer to Computer: You may need to connect the printer to your computer via USB or Wi-Fi to complete the firmware update.

4. Inspect the Control Panel for Physical Damage

Look for Visible Damage: Check the display panel for cracks, water damage, or any other physical issues that might prevent it from functioning.
Clean the Display: Dust or dirt can accumulate around the display or control panel buttons, causing them to malfunction. Use a soft, dry cloth to gently wipe the screen and surrounding area.
Check for Broken Buttons: Faulty buttons near the display might impact functionality. If you notice sticky or non-responsive buttons, you might need professional repair or replacement.

5. Reset the Printer’s Internal Settings

Resetting your Brother printer to its default settings can help resolve display-related problems.
Steps to Perform a Factory Reset:
Refer to the manual for instructions on how to perform a factory reset, as the process can vary by model.
Typically, you’ll find reset options in the settings menu.
Follow on-screen prompts to complete the reset.
After the reset, the display should start working if the issue was due to configuration errors.

6. Perform a Printer Self-Test

Running a self-test can help determine if the issue lies with the display or the printer’s functionality.
Steps to Run a Self-Test:
Refer to your printer manual for instructions on initiating a self-test.
On some models, you might hold down certain buttons simultaneously to start the test.
If the printer completes the test but the display remains blank, the issue may be with the display hardware itself.

7. Check for Loose or Damaged Internal Cables

If you’re comfortable with opening the printer (and it’s out of warranty), carefully inspect internal cables connecting the display to the main board.
Open the Printer Panel (Only if you're experienced): Ensure all connections are tight and undamaged.

If you’re unsure about opening the printer, contacting a technician is a better option, as it involves delicate parts that can be damaged if handled improperly.

8. Replace the Display or Contact Professional Support

Display Replacement: If your Brother printer is out of warranty, and you suspect a hardware failure, a display replacement might be necessary.
Professional Repair: If none of the above solutions work, contact Brother customer support for repair options. They may guide you through troubleshooting steps or recommend a service center for display replacement.

Frequently Asked Questions (FAQ)

Q1: Why did my Brother printer’s display suddenly stop working?

A: The display may have stopped working due to various reasons, such as a power issue, outdated firmware, or a hardware malfunction. Power issues or internal connection problems can also cause sudden display malfunctions. Performing basic troubleshooting can help identify and fix these issues.

Q2: Can I fix the display issue on my Brother printer myself, or should I contact support?

A: Many display issues can be fixed by simple troubleshooting, such as rebooting the printer, updating firmware, or resetting the printer settings. However, if the display still doesn’t work after trying these steps, contacting Brother support or seeking professional repair is recommended.

Q3: How do I check if my Brother printer’s firmware needs an update?

A: Visit Brother’s official website, enter your printer model, and look for available firmware updates in the “Support” section. Updated firmware can often fix bugs and improve performance, potentially resolving display-related issues.

Q4: My printer is still under warranty. Should I open it to check internal cables?

A: If your printer is under warranty, avoid opening it yourself, as this may void the warranty. Contact Brother support for assistance, as they can provide instructions or arrange for a warranty-covered repair.

Q5: Can power fluctuations cause the display to malfunction?

A: Yes, power fluctuations or surges can affect the display and other electronic components of your printer. Using a surge protector for your printer can prevent potential damage from electrical surges in the future.

Q6: How can I prevent future display issues with my Brother printer?

A: To minimize display issues:

Ensure your printer is connected to a stable power source, preferably through a surge protector.
Regularly check for firmware updates.
Keep the printer clean, particularly around the control panel and display.

Q7: Can I use the Brother printer if the display isn’t working?

A: Yes, depending on the model, you may still be able to print if your printer supports wireless or USB connections and the driver software is installed on your computer. However, navigating printer settings or using specific functions may be difficult without a working display.

Q8: How much does it cost to replace a Brother printer display?

A: Display replacement costs vary by model and region. If your printer is out of warranty, contact an authorized Brother service center for a repair estimate. Costs can range from $50 to $200, depending on the extent of the repair and the parts required.

Q9: My display is showing distorted characters or glitches. Is this a hardware or software issue?

A: Distorted characters or glitches could be due to either hardware or software issues. Updating firmware or resetting the printer may help if it’s software-related. However, if the problem persists, it might indicate a hardware problem, and you may need professional repair.

Q10: Will a factory reset erase all my printer settings?

A: Yes, a factory reset typically erases custom settings, restoring the printer to its original settings. Be prepared to reconfigure your settings after performing a factory reset.

Q11: How long does it take to fix a Brother printer display issue if I take it to a service center?

A: Repair times vary depending on the service center’s workload and the issue’s complexity. Generally, display repairs or replacements can take anywhere from a few hours to a couple of days.

Q12: Does Brother offer replacement parts for older printer models?

A: Brother offers replacement parts for many models, but availability depends on the model’s age. Contact Brother support to check if parts are available for your specific printer model.

Q13: What if the display issue happens again after fixing it?

A: Recurring display issues may indicate underlying problems, such as power supply issues or faulty internal components. If the problem persists, consult a professional technician or consider replacing the printer if it’s old and repairs become frequent.

Final Tips for Brother Printer Display Issues
Maintain Regular Firmware Updates: Staying current with firmware updates can improve printer functionality and fix minor bugs that might affect the display.

Use a Surge Protector: Protect your printer from electrical fluctuations, which can damage sensitive components like the display.

Keep the Printer Clean: Dust and dirt can accumulate around the display and control panel, impacting functionality over time.

Monitor for Recurring Problems: If the display issue recurs after multiple repairs, it might be more cost-effective to consider a replacement, especially if the printer is out of warranty.

Troubleshooting your Brother printer display can resolve many common issues and help you get your printer working effectively again. By following these steps and utilizing the resources from Brother support when necessary, you can address display problems and maintain your printer’s reliability for future use.