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## Self-help resources

Self-help resources are readily available on the platform to provide you with immediate assistance in resolving your issues that are related to the product. 

### <a name="access"></a> 1. Access the help section

Click on the highlighted icon to access the **Help** resources, as shown in the below screenshot.

<img src="https://i.imgur.com/jSNoQPL.jpg)" alt="drawing" width="70%"/>

### <a name="use"></a> 2. Usage of the Help section

Irrespective of whether you are a new or experienced user, when you face any problem related to the platform, you can make use of the resources to understand a product, contact our product experts, or connect with our support agents. The following are the different help resources:
* Read the docs
* Ask the community
* Chat with support
* Take guided tour
* Submit feedback

### 2.1 Take a quick tour of the product

Before you get started with our platform, take a quick tour of the guided walkthrough or step-by-step guide tour to understand how to build your first bot.

<img src="https://i.imgur.com/ZuYbA09.png)" alt="drawing" width="50%"/>

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<img src="https://i.imgur.com/jtIBIkd.png)" alt="drawing" width="50%"/>

### 2.2 Get instant help through documentation

You can get instant help through our support [documentation](https://docs.yellow.ai/docs/platform_concepts/getting-started/) whenever you have any questions related to the product. It consists of complete help articles covering the entire product offerings. In Help section, click **Read the docs**. 

<img src="https://i.imgur.com/gHbwzcA.png)" alt="drawing" width="50%"/>

Navigates you to the Yellow.ai documentation page. Use the search option to quickly find the content you are looking for.
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<img src="https://i.imgur.com/mrK3fDq.jpg)" alt="drawing" width="70%"/>


### 2.3 Get help from product experts

If you have any other questions related to a product, sign up to the community and post your queries. The product experts will analyse your query and provide relevant solutions. Enable notifications to get notified when someone responds to your queries. 

To post your queries in the community, make sure you have signed up to the [Community](https://community.yellow.ai/).

1. Click **Help** > **Ask the community**.

   <img src="https://i.imgur.com/DaL60E1.jpg)" alt="drawing" width="70%"/>

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2. [Yellow.ai Community](https://community.yellow.ai/) page is displayed. You have to sign in to post your queries.

<img src="https://i.imgur.com/SEekVcf.jpg)" alt="drawing" width="70%"/>

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3. Enter the required details in the respective field to create an account, or you can sign in with your Google account.

  <img src="https://i.imgur.com/12uJd0d.png)" alt="drawing" width="40%"/>

4. After successfully creating an account. Click **+ ASK QUESTION** to post your questions on the **Yellow.ai Community** page.

![](https://i.imgur.com/8O6LO4m.png)


4. You can enter the details of your queries in the **Create a new topic** dialog box and click **+ Create Topic** to post your queries. 

![](https://i.imgur.com/7dhqOBt.png)
        

### 2.4 Chat with our support bot

Use our in-house AI powered bot Mia to post your questions. Whatever question you ask, the bot will analyze, understand, and send you a proper response.

Here, you can raise an issue or book a session with our product experts. It also helps you to connect with our agents (during business hours). 

In the Help section, click **Chat with support**.

<img src="https://i.imgur.com/Zdgupej.png)" alt="drawing" width="70%"/>

A sample screenshot of Mia bot is displayed: 

<img src="https://i.imgur.com/aYOfs9p.png" alt="drawing" width="50%"/>


### 2.5 Provide your feedback

Post your concerns, likes, and dislikes about the product in our support bot, Mia. This helps us understand your needs and build a better product. 

In the Help section, click **Submit your feedback**.

<img src="https://i.imgur.com/wGl2mGl.png)" alt="drawing" width="50%"/>

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A sample screenshot of Mia bot is displayed:

<img src="https://i.imgur.com/CNRBnzT.png)" alt="drawing" width="50%"/>












