# [phone] Troubleshooting steps for SBCGlobal email not working on iPhone

## Common reasons why SBCGlobal email may not work on iPhone

A few troubleshooting steps can be used to resolve the problem if you use SBCGlobal email and your email is not functioning on your iPhone. **Here are a few possible answers**:

**Verify your internet link.** A weak or unstable internet link may prevent your email from functioning correctly, so make sure your iPhone is connected to one.

**Restart your iPhone.** This straightforward action often resolves a variety of issues, including email-related ones. **Your iPhone's power button must be pressed and held down until the "slide to power off" option shows**. Your iPhone can be turned off by sliding the icon to the right. Press and hold the power icon once more until the Apple logo appears after a brief delay.

**SBCGlobal email options should be checked.** Make sure that your iPhone's SBCGlobal email options are set up properly. **Select "Passwords & Accounts" from the Settings app's menu**, then choose your SBCGlobal email address. Make sure your email address and password are entered properly, and that "att.net" or "sbcglobal.net" are selected as the incoming and outgoing servers.

**Clear your email cache:** Your email cache may be causing issues with your SBCGlobal email on your iPhone. To clear the cache, go to Settings > Passwords & Accounts > SBCGlobal email account > Advanced > Remove All Website Data.

**In conclusion**

these are some of the troubleshooting steps you can take to fix SBCGlobal email not working on iPhone. By following these steps, you can resolve any issues and ensure that your SBCGlobal email is functioning properly on your iPhone.